GCCS IN INDIA
ICICI Prudential AMC buys over 0.5 million sq ft office space in Bengaluru for Rs 626 crore
In a significant investment, ICICI Prudential Asset Management Company has finalized the purchase of a prime commercial property located on Kanakapura Main Road in Bengaluru for about Rs 626 crore, acquiring a 56% share in the Purva Zentech tower. This acquisition targets the growing demand for top-grade office space fueled by technology companies and global capability centers.
ElevenLabs bets big on India; GCC jobs shift
ElevenLabs is planning to expand its voice AI platform to include all 22 Indian languages. This and more in today’s ETtech Top 5.
India emerges as major investment destination with young, talented workforce: Singapore biz leaders
The Singapore-India Network for Growth Forum 2026 highlighted investment opportunities in India. Haryana and Chhattisgarh chief ministers presented their states' potential for collaborations. Experts emphasized India's rapidly growing economy and talented workforce attracting Singapore investors. The forum facilitated discussions on pro-business policies and incentives in both states. Events like this promote seamless entry for Singapore companies into the Indian market.
India among top 10 emerging markets in AI readiness; private AI investment triples: World Bank
In its latest report titled 'India and Artificial Intelligence: Seizing the Development Opportunity', the World Bank said private investment in AI in India more than tripled to $4.1 billion in 2025 from $1.2 billion in 2024.
India among top 10 emerging markets in AI readiness; private AI investment triples: World Bank
India ranks among the top 10 emerging markets for AI readiness, supported by its large tech workforce, expanding GCC ecosystem and digital public infrastructure, according to the World Bank. Private AI investment more than tripled to $4.1 billion in 2025, but the report said India still needs stronger infrastructure, skills, regulation and wider access to ensure AI gains are broadly shared.
The economics of India's biggest export industry goes topsy-turvy
India’s $315-billion IT industry faces a structural shift as AI boosts productivity but puts pressure on pricing, revenue and entry-level hiring. Clients are demanding more output for less, while spending shifts towards AI, cloud and in-house capabilities.
How AI is transforming India’s BPM industry
India's business process management landscape is remarkably transforming as it embraces artificial intelligence and smarter operations. This change signifies a shift away from age-old cost-centric models, aiming instead for tangible business results via cutting-edge technology. Leaders within the industry highlight the importance of novel workflow strategies, necessitating advanced skills and compliance mechanisms. With AI's growing presence, workforce roles are set to adapt, emphasizing critical decision-making and oversight.
20,000-plus people shift as IT firms buy GCC, captive tech carve-outs
TCS’s takeover of Best Buy’s India GCC under a multiyear deal is the latest example, while HCLTech’s $10.5-million acquisition of Guardian Life’s India operations brought nearly 2,000 employees into the company under a seven-year partnership.
German Mittelstand expands engineering and technology operations in India
German mid-sized companies are increasingly expanding their engineering and technology operations in India, particularly in Bengaluru. More than 80 German companies operate over 150 global capability centre (GCC) units employing over 130,000 professionals. Access to engineering talent and skilled professionals in India drives this rapid growth, which has seen GCCs grow by 108% in five years. Many of these companies now collaborate with universities and startups to enhance capabilities further.
GST Council likely to align export definition with forex earnings, clarify on overseas branch services
The GST Council is expected to review a proposal to redefine the definition of export for services. This proposal aims to remove ambiguities related to services provided through overseas branches of Indian companies. The changes are anticipated to enhance clarity for exporters and reduce litigation regarding service supply locations. Additionally, this could benefit various sectors including IT, consulting, and engineering firms.
Office leasing at record 66.4 mn sq ft in Jan-Sep across top 9 cities, driven by GCCs: CBRE
Leasing of office spaces in nine major Indian cities during January-September 2026 reached 66.4 million square feet. This represents an 8 percent year-on-year increase in demand for these spaces. Global Capability Centres have significantly contributed to this growth, leasing 28 million square feet in total. The overall absorption during the July-September quarter was 21 million square feet, reflecting a 6 percent rise.
Office space leasing increases by 6% on-year during July–September
India's office sector recorded absorption of 66.4 million sq. ft. in the January–September (9M 2026) period, marking a record high for any nine-month period. The total absorption during the first nine months of the year rose 8% year-on-year, reflecting a sustained leasing momentum across the quarters.
GCCs build FDE chops in-house to claw back millions in AI spends
The shift could see GCCs bring $200-300 million worth of FDE-style consulting work in-house across the top 50 mature centres, a report called “WHO has the FDE talent and what it costs” by UnearthInsight, a market intelligence platform estimated.
DoorDash to create 3,000 jobs at global tech centre in India
DoorDash will create 3,000 jobs in India over the next two years through a new global technology hub in Hyderabad, its second tech office in the country after Pune. The centre will initially focus on customer support and administrative functions, adding to Hyderabad’s growing roster of global capability centres.
IndusInd Bank eyes India’s 2,117 GCCs with new banking vertical
IndusInd Bank has introduced a new banking vertical specifically for Global Capability Centres within India. This initiative aims to address the growing banking needs of these centres as they expand. The vertical integrates corporate and employee banking into a unified relationship. It also includes foreign-currency account services to meet cross-border transaction requirements. IndusInd Bank's approach reflects the evolving landscape of the GCC ecosystem in the country.
Office leasing picks up as corporates move past AI, geopolitical uncertainty
Large office leasing deals across India’s top cities are showing signs of recovery as corporates that delayed decisions over geopolitical risks and AI-led workforce disruption begin finalising space. Developers expect deal closures to pick up in the coming quarters, with GCCs and technology firms continuing to anchor demand for quality office space.
VCs hungry for kitchen startups; Vala Afshar’s blueprint for India’s AI future
Happy Thursday! Venture capital investors are betting on the premiumisation wave wafting into Indian kitchens. This and more in today’s ETtech Morning Dispatch.
GCCs may trim 30,000 routine roles to fire up 1.5 lakh tech role explosion
Artificial intelligence-led productivity gains and global headcount reductions are driving job cuts in some centres, while small GCCs doing routine work are facing greater pressure to either consolidate or shut down altogether, these executives told ET.
Nearly 70% of India's GCCs stuck at AI pilot stage: Dell-Zinnov report
The report, titled 'India GCCs 2030: From Capability Centers to Agentic Transformation Engines', noted that while ambition remains high, approximately 55% of routine GCC work is currently exposed to AI-led automation, necessitating that nearly 60% of the workforce undergo reskilling by 2030.
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