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    Angel One shares drop 2% as JM Financial downgraded the stock following Q4 results. Should you buy, sell or hold?

    Angel One shares dipped despite strong Q4 results showing an 84% profit surge. Brokerages remain divided, with some downgrading while others maintain 'Buy' ratings, citing growth potential and digital platform strength. Analysts foresee margin improvements, though near-term pressures from IPL spending are noted. The stock's recent rally has tempered market enthusiasm.

    Kerala Christian priest steps in as father for orphan bride at Hindu wedding, performs kanyadaan; Viral video wins hearts

    A wedding in Kottayam has gone viral after a touching video showed a Christian priest, Father Roy Mathew, performing the traditional kanyadaan ritual for a Hindu bride, Parvathy, whom he helped raise. Having grown up at Bethlehem Ashram after losing her mother, Parvathy shared a deep bond with the priest, who became a father figure in her life and even supported her marriage to Ananthu. The ceremony, held at St. Paul’s Church but conducted according to Hindu customs, has drawn widespread praise online for symbolising compassion and unity beyond religious boundaries.

    Boardroom on wheels: How MPVs have begun to speak a new language of luxury on Indian roads

    The growing popularity of the MPV among top executives and celebrities signals the arrival of a new trend -- one that is defined by practicality, space, discretion and productivity.

    Quote of the Day by Jeff Bezos: ‘If you're competitor-focused, you have to wait until there is…'

    Quote of the Day: Jeff Bezos, Amazon's founder, champions customer obsession. He believes focusing on customers drives pioneering innovation. This approach allows companies to anticipate needs and create new solutions. Reacting to competitors, however, means always being a step behind. This lesson applies beyond business, encouraging personal growth through purpose and initiative. Bezos's legacy is built on this customer-centric mindset.

    Ford recalls 1.39 million F-150 trucks over gearshift risk: Affected models, safety concerns and fix explained - check if your pickup truck is recalled and what to do next

    Ford recall explained: Ford is recalling over 1.39 million F-150 trucks from 2015-2017 due to a transmission defect. An intermittent signal issue can cause unintended downshifts, increasing crash risk. Ford will provide a software update and, if necessary, replace the transmission lead frame to resolve the problem.

    801 restaurant group files chapter 11 bankruptcy as 801 Chophouse chain faces rising costs and Minneapolis closure

    801 Restaurant Group, owner of 801 Chophouse, has filed for Chapter 11 bankruptcy to manage growing debt and business pressure. The sudden closure of its Minneapolis location highlights challenges in downtown dining. Rising costs, fewer office crowds, and changing customer habits are hurting sales. The company plans to stay open and fix its finances.

    • Angel One shares rise over 4% after Q4 net profit jumps 84% to Rs 320 crore

      Angel One share price gained over 4% after it reported a robust March quarter, with profits soaring 84% year-on-year to Rs 320 crore, fueled by a 13% surge in total orders to 43.1 crore and a growing client base. The company's expansion into wealth management and asset management also showed positive traction, underscoring its digital financial services evolution.

      SBI customers face OTP/SMS issues on Yono app; these services impacted

      State Bank of India customers are facing temporary disruptions with OTP and SMS services on the YONO platform. This issue is impacting transactions requiring authentication. SBI expects services to be fully restored by 5:45 PM on April 17, 2026. Users are advised to utilize other digital banking channels in the interim. Similar disruptions occurred on April 16, 2026.

      Man tries selling tea from Rolls-Royce rented for Rs 1 lakh. His earnings from this chai experiment leave people shocked

      A man’s unusual experiment of selling chai from a rented Rolls-Royce for Rs 1 lakh has gone viral on social media, drawing millions of views and reactions. Branded as “Royal Chai,” the setup offered a luxury tea experience complete with a red carpet and snacks, attracting curious customers. Despite earning Rs 88,400 against a total cost of Rs 1,08,000, resulting in a loss, the creator called it a successful experiment for the happiness and buzz it generated, with many online users praising the creativity and suggesting it could work even better in other cities.

      WATCH: Viral video shows mouse inside popular pastry shop in Paris, sparks social media debate

      A video has surfaced online showing a mouse inside the famous Paris patisserie Cédric Grolet Opéra. This footage has raised hygiene concerns among the public. The bakery is populary known for its expensive, realistic pastries. Customer reviews on Tripadvisor indicate a largely negative sentiment, with low ratings for value and atmosphere.

      Global streaming platforms trade control for scale in India’s OTT market

      Streaming powerhouses are choosing to partner with Indian digital platforms, looking to delve into the rapidly expanding OTT market without significant risk. Leaders like BBC, Disney+, and Warner Bros Discovery are leveraging local expertise to tap into a massive user base.

      Stellantis, Microsoft sign five-year partnership for AI push

      Automaker Stellantis partners with Microsoft for five years. They will jointly develop artificial intelligence and cybersecurity. This collaboration aims to boost Stellantis' technology efforts. The partnership will also modernize Stellantis' IT infrastructure. This move helps Stellantis compete with tech-focused rivals. It focuses on enhancing vehicle features and customer experiences.

      Indian restaurants' 'slowdown' is ringing up a ₹79,000 cr bill as Iran war chokes LPG supply

      The Indian dining scene is looking at a staggering monthly loss of ₹79,000 crore as a result of a commercial LPG shortage. This hiccup is forcing all types of eateries to shut down temporarily or seek alternative cooking methods.

      Lumio Vision 9 (2026) launches with a performance-first approach as it builds on early market traction

      Lumio launched its Vision 9 (2026) smart TV in India, emphasizing performance as a key differentiator. The company's strategy, validated by early market feedback, focuses on addressing slow performance in smart TVs. This new model, powered by MediaTek's Pentonic 700 chipset, aims to reduce everyday friction for users.

      World’s first 100% electric cruise ship revealed — can carry 1,900 guests at sea

      A German company has unveiled the first all-electric cruise ship. This massive vessel, named Project Vision, will carry 1,900 guests. It aims to significantly cut emissions, offering a cleaner way to travel. The ship is expected to be operational by 2031. This innovation could transform the cruise industry, making sea travel more sustainable for the future.

      Ability to integrate AI into decision-making is fast becoming a critical performance indicator: Randstad Digital's Graig Paglieri

      AI has become a core part of business strategy, with nearly 90% of technologists in India now expected to use it in their roles, according to Randstad Digital chief executive Graig Paglieri. Companies are embedding AI into daily operations and linking its use to measurable outcomes like productivity and cost efficiency.

      Startups spot a cool opening as ACs become everyday need

      Air-conditioners are becoming an essential purchase in India, attracting startups like Helium and Optimist into a market long dominated by large brands. New entrants are developing affordable, energy-efficient products for urban living, while government incentives for local manufacturing are lowering barriers in a market long dominated by large players.

      Why Sandwizzaa is betting on consistency in a hyper-competitive QSR market

      Sandwizzaa’s recent growth reflects a disciplined, bootstrapped approach built on strong unit economics, consistent product quality, and high repeat consumption.

      Jhunjhunwalas-backed IKS healthcare looks to acquire TruBridge for $600 million

      Inventurus Knowledge Solutions (IKS), backed by the family of late investor Rakesh Jhunjhunwala, is in advanced talks to acquire Nasdaq-listed TruBridge for about $600 million. If completed, this would be IKS’s largest acquisition and strengthen its position in healthcare technology and revenue cycle management in the US. A formal announcement is expected soon.

      From users to builders: How AI and low-code are rewriting who builds software

      Citizen development and AI-driven “vibe coding” are reshaping how software is built inside organisations, shifting creation power from IT teams to everyday employees. The story begins with workers like Priya, a sales operations manager in Pune, who once depended on IT queues for automation but later built her own workflow tools using low-code platforms without writing code. Such “citizen developers” are now becoming central to enterprise productivity.

      From crown to uniform: Kashish Methwani’s journey from Miss India to Army officer, check her inspiring story

      Kashish Methwani, Miss International India 2023, has been commissioned into the Indian Army's Air Defence Regiment after rigorous training at the Officers’ Training Academy. Despite holding a master's degree and receiving a PhD offer from Harvard, she chose a career in the armed forces, inspired by her NCC experience and family background. She excelled during training, earning multiple accolades.

      From complexity to clarity: How AI is transforming insurance for customers

      Artificial Intelligence is revolutionizing insurance in India. Customers now start their search online, with AI simplifying complex policies into easy conversations. This technology makes insurance understandable and accessible, even in smaller cities. AI-powered tools handle queries, speed up processes, and personalize recommendations. This shift is crucial for increasing insurance penetration across the nation.

      DMRC to conduct customer satisfaction survey from April 13 to May 10

      The survey, part of the 13th edition of a global benchmarking exercise managed by the Transport Strategic Centre, aims to understand passenger perceptions and identify areas for improvement in metro operations, the Delhi Metro Rail Corporation (DMRC) said in a statement.

      How AI is quietly reshaping the travel industry

      Artificial intelligence is quietly revolutionizing the travel industry. Backend systems are becoming smarter, handling bookings, pricing, and customer support with less manual effort. This shift allows travel companies to operate more efficiently and scale without massive workforce increases. New AI-first platforms are emerging, offering competitive pricing.

      Ola Electric shares jump 17% despite market weakness; up 22% in two days. What’s fueling the surge?

      Ola Electric shares surged significantly on Thursday. This rise follows the company's announcement of its self-developed Lithium Iron Phosphate cell. This new cell is expected to lower EV costs and boost adoption. Ola Electric's Gigafactory is also progressing well. The company reported strong sales in March, indicating a demand recovery.

      D2C air conditioner startup Helium raises $2 million from India Quotient

      The D2C startup will initially deploy the fresh funds to scale manufacturing, build inventory, and strengthen go-to-market efforts before shifting focus to brand-building, customer acquisition, hiring, and product development. Helium, founded in 2025 by IIT Kanpur alumni Ashish Sharma and Aman Munka, is building compact, cost-effective ACs for homes, with its first product designed to cool up to 100 sq ft using a 2,700-watt system that can run on a 1 kW solar panel.

      Uber bets on Amazon's custom chips to boost AI efforts

      Uber is now using Amazon's special computer chips. These chips will make Uber's technology faster. This helps with computing and training artificial intelligence models. The company wants to improve its digital services. This includes matching rides and deliveries more smoothly. Amazon is also benefiting by selling more of its custom chips to businesses.

      Smartworks gives on rent 1,150 desks in Mumbai to global firm for Rs 51 cr rental

      Realty firm Smartworks Coworking Spaces has leased 1,150 desks to a global firm at its centre in Navi Mumbai for a total rental income of Rs 51 crore.

      Airtel expands 5G footprint with 4,300 sites in eastern Uttar Pradesh

      Bharti Airtel has significantly expanded its 5G network in eastern Uttar Pradesh. Over the past year, more than 4,300 new 5G sites were deployed across 48 districts. This expansion covers 34 million people in urban centers, growing towns, and rural villages. The enhanced network ensures faster and reliable connectivity for work, education, and digital services for millions across the region.

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