UPI FAILED TRANSACTION REFUND
How intelligent commerce is shaping the next frontier of merchant payments
For a decade, the task in India’s merchant payments was to get every shop and website to accept digital money. The value, leaders argued, at GFF 2026, is now moving to identity, risk, credit and growth, and to preparing the checkout for AI agents that may soon shop on consumers’ behalf.
The next problem to solve: When money arrives, what can merchants do in the meantime?
At GFF 2026, PRISM founder Ritesh Agarwal and Adyen’s Chief Commercial Officer Roelant Prins discussed why, for merchants such as small hotel owners, how quickly money arrives now matters as much as whether a payment is accepted, and why AI is changing back offices faster than it is changing how people buy.
UPI volume, value post strong growth during Diwali as festive spending lights up digital payments
This year, November 6, which coincided with Dhanteras, recorded UPI transactions worth Rs 1.37 lakh crore, the second-highest daily transaction value on record. Dhanteras is traditionally considered as an auspicious day to make high-value purchases. Transaction volumes hit a record the following day, November 7, at 975.8 million.
Bank holiday on Diwali/Bali Pratipada? Are banks open or closed today on November 10, 2026?
Bank holiday today: Bank branches in few states will be closed on November 10, 2026. This closure is due to the observance of Bali Pratipada and other festivals. Customers will be unable to conduct branch transactions on this day. However, digital banking services will remain available for various transactions. Customers can utilize UPI payments, ATM cash withdrawals, and online banking facilities during the holiday.
Grey zone in Indian payment laws: Crypto goes shopping in rupee using QR-linked loophole
Unified payments interface is now being used for buying cryptocurrencies through applications like goat.cash. Consumers can conveniently convert their cryptocurrencies, such as USD Coins, to pay vendors for goods. This involves scanning QR codes and entering necessary details, which facilitates quick transactions. Intermediaries help complete the process by converting USDC to rupees for vendors. Additionally, stable coins often trade at a premium within the Indian market.
UPI Payment failed or stuck? When banks must refund your money and pay ₹100 per day in compensation
Have you ever faced a situation where a UPI payment was debited from your account but not received by the recipient? Discover the steps to handle failed UPI transactions, understand the reversal process, and learn how long refunds typically take. Stay vigilant against potential fraud while navigating the complexities of digital payments.
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Lost money to a UPI scam? The first 3 days could decide how much you can recover
In the blink of an eye, UPI scams can wipe out your bank savings, but there's hope for victims. The Reserve Bank of India stands ready to safeguard you against unauthorized transactions. Discover essential actions to take the moment fraud strikes, understand how liability is assessed, and find out what steps to take if your bank turns down your claim.
SBI told to refund Rs 1.59 lakh with 9% interest after 68-year-old who never activated his ATM card lost money through multiple AePS transactions
The Rajkot District Consumer Disputes Redressal Commission has directed SBI to refund Rs 1,59,999 to a 68-year-old customer after unauthorised AePS withdrawals were reported from his savings account. The customer said he had never activated his ATM card or used digital banking. The bank must also pay 9% annual interest and Rs 10,000 towards litigation expenses.
Amazon return refund lawsuit claims: Jeff Bezos' company to pay $309.5 million to Americans soon; check eligibility, deadline and more
Amazon is facing a $309.5 million settlement for not properly issuing refunds to customers. Shoppers who requested refunds between specified dates may be eligible for compensation. The settlement includes Subclass A, receiving automatic payments, and Subclass B, which requires filing a claim. Claimants must provide detailed order information and meet deadlines to secure their payments. The final settlement approval hearing is set for March 16, 2027.
Man books overnight bus, reaches pickup point on time, then watches driver speed past his stop, leaving him behind; company ordered to pay Rs 14,725
A Ballari passenger who booked a Rs 1,725 bus ticket to Hyderabad alleged that the bus missed his pickup point, later broke down and left him unable to attend an urgent office meeting. The Ballari District Consumer Commission ordered the operator to pay Rs 14,725, including compensation and litigation costs.
Dhanteras bank holiday: Will banks be open or closed today, November 6, 2026?
Banks in India will remain open on Dhanteras, which falls on November 6, 2026? Although most transactions can be completed online, some may require in-person visits. It is advisable for customers to check with their banks about specific transaction requirements beforehand. Dhanteras is not a holiday under the Negotiable Instruments Act.
NPCI defends MDR charges in SC, says merchants can't pass on them to customers
The top court on September 28 had sought responses from the Centre and others, including the NPCI, on a petition challenging the decision to impose an MDR on specified UPI person-to-merchant transactions above Rs 2,000.
UPI MDR proposal: Street vendors may pass on charges to customers or switch to cash, ISB survey finds
Payments by street vendors exceeding Rs 2,000 may incur charges under the proposed merchant discount rate framework. Many vendors may switch to cash transactions if additional costs are imposed by suppliers. Awareness of the framework varies among vendors in different city tiers, affecting their payment acceptance practices. A significant percentage of Tier 1 vendors are likely to pass on additional charges to customers.
Oman tightens expat worker recruitment rules from January 2027; agencies must provide insurance, refunds
Effective January 1, 2027, Oman is set to enforce new, tougher rules for hiring expatriate workers, which will necessitate insurance coverage and adherence to recruitment timelines. Recruitment agencies will shoulder increased financial duties, including the possibility of refunds for employers.
Bengaluru woman calls customer care to seek Rs 441 refund for ill-fitting clothes, loses Rs 1.05 lakh
A Bengaluru woman lost Rs 1.05 lakh while trying to get a Rs 441 refund for ill-fitting clothes after contacting a fake customer care number found online. In a separate incident, another woman lost Rs 98,000 while seeking a replacement for a damaged curd packet ordered through Blinkit.
Indian travellers in Dubai can get up to AED 100 off at Dubai Duty Free using UPI
Indian travellers can now enjoy a 10% discount at Dubai Duty Free by using India's UPI for payments. This initiative, introduced by NPCI International, simplifies transactions for shoppers while eliminating the need for cash. With this exclusive offer, Indian visitors can experience a more rewarding shopping journey in Dubai, enhancing the convenience of their travel experience.
Over half of street vendors may cut UPI acceptance if 0.4% MDR is introduced: ISB study
More than 67% of street vendors in India currently accept UPI payments for transactions. A proposed 0.4% merchant discount rate could lead to reduced acceptance among vendors. Concerns arise particularly for vendor-supplier transactions, as many vendors make payments above ₹2,000. A significant portion of vendors faced additional charges from suppliers and might pass costs onto customers.
OneStack raises Rs 12.5 crore to take cooperative banks deeper into UPI ecosystem
OneStack, a fintech provider, secured ₹12.5 crore funding to enhance cooperative bank participation in UPI payments. The funding will help expand services among cooperative banks and NBFCs while developing compliance offerings. Partner banks can now act as UPI issuers and acquirers, which improves revenue opportunities. This shift allows banks to maintain direct relationships with customers and merchants while managing transaction data.
Cancelled flight ticket? GSTAT says airlines can refund GST to passengers and claim it back from the government
Taxpayer wins GST refund denial case after depositing GST on airline ticket with the govt and later refunding the GST back to passengers due to cancelled ticket; GSTAT orders GST department to issue GST refund with interest to taxpayer
How to book Tatkal train tickets faster on IRCTC: Follow these easy steps, check booking timings and tips to get a confirmed seat
Tatkal ticket booking is an ideal choice for immediate train travel via the IRCTC platform. Passengers can secure their seats a day in advance, with distinct timings for AC and Non-AC classes. To ensure a smooth process, verifying accounts and entering passenger details ahead of time is advised. Additionally, adherence to Aadhaar authentication during booking is crucial. Refunds on confirmed Tatkal tickets are limited to certain conditions.
MobiKwik expects MDR on UPI to add Rs 100 crore to payment revenue in FY28
On its second-quarter earnings call, the company’s management said the implementation of UPI MDR would improve payment unit economics and create a more level playing field for players, shifting competition towards product, technology and service rather than the ability to burn capital.
Fintechs fortify cyber defences; Logistics cos in the speed lane
Happy Monday! Fintechs are stepping up security as AI-powered cyberattacks become more sophisticated. This and more in today’s ETtech Morning Dispatch.
Digital payments firms race to fortify defences as cyberattacks intensify
At Bengaluru-based Cashfree, attempted attacks have been taking place repeatedly over the past three weeks, occurring at least 10 times as frequently as a year ago, chief technology officer Ramkumar Venkatesan told ET. Attackers are increasingly combining multiple vulnerabilities to attack systems, he said.
Festive spending drives record UPI transactions in October
UPI processed transactions worth Rs 31.53 lakh crore during the month, a 16% rise from a year earlier and the highest on record, signalling that the platform continues to expand even as consumers navigate higher prices of electronics and other festive purchases this year.
Delhi mother receives call saying her son has been kidnapped, kidnapper demands Rs 40,000 for release, police track his UPI ID and rescue the boy within three hours
Delhi Police rescued a 13-year-old boy within three hours after a man allegedly kidnapped him and demanded Rs 40,000 from his mother. Officers transferred Rs 5,000 through the accused's UPI barcode to trace the transaction to a Karawal Nagar cybercafe and lure him back for arrest.
UPI payments expanded to online bookings at tourist attractions in UAE, Singapore
Indian travellers can now use UPI apps to book tickets online for major attractions in the UAE and Singapore, including Burj Khalifa's At the Top and Resorts World Sentosa. NPCI International has partnered with local payment providers to enable the facility, expanding UPI's international footprint across 10 countries.
ET AI Business Transformation Masterclass & Awards: Inside the future of agentic payments
Synopsis: AI tools are all set to perform tasks that go beyond answering questions or making recommendations. A live demonstration at the ET AI Business Transformation Masterclass and Awards 2026 will show how AI agents can make UPI payments through P3P without manual intervention, and what this could mean for the way people make digital payments and business transactions in the future.
Pine Labs shares jump 7% as Q2 net profit soars 543% YoY to Rs 39 crore
Pine Labs shares rose sharply on Thursday after the fintech company reported a 543% year-on-year jump in Q2 FY27 net profit to Rs 38.6 crore. Revenue rose 24% to Rs 806.2 crore, while EBITDA increased 67.3%. Growth in payments, UPI transactions and international markets supported performance as the company expands into AI-led commerce.
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