UNSOLICITED COMMERCIAL COMMUNICATION
TRAI crackdown on spam: Over 1.24 lakh mobile connections barred or disconnected in Jul-Sep
TRAI enforced strict regulations against over 1.24 lakh telecom resources for violating unsolicited commercial communications rules. The regulator responded to 15.29 lakh complaints, classifying 7.23 lakh as actionable during the quarter. It blocked 3,725 SMS headers and blacklisted 374 entities from obtaining telecom resources for one year.
TRAI's new Network Anubhav platform to map real-world network speeds, call quality
The Telecom Regulatory Authority of India recently introduced the Network Anubhav Platform for consumers. This new platform allows users to compare mobile and broadband networks based on location and performance. Consumers can view network tests, filter results, and make informed choices about service providers.
DoT mandates telecom operators to display KYC-registered names for incoming calls starting November 1
The Department of Telecommunications mandates telecom operators to show KYC-registered names with incoming calls from November 1. This initiative aims to reduce cyber fraud, phishing, and unwanted commercial calls. The amendment to Caller Line Identification will officially include Caller Name Identification for subscriber convenience. Trials and consultations informed the decision, involving both operators and civil society groups.
Trai mandates voice, SMS-only tariff plans despite Jio, Airtel, Vi opposition
Telecom regulator TRAI mandates affordable voice and SMS-only plans for consumers. Operators must offer special tariff vouchers with various validity periods. This decision follows opposition from major telecom service providers like Jio and Airtel. Consumer groups argued that existing plans force users to pay for unused data. The new regulations aim to benefit millions of feature phone users across India.
Trai mandates AI-based spam detection, imposes charge on robocalls to curb unsolicited calls
Trai mandates telecom operators to use AI and machine learning for spam detection. A termination charge of ₹0.05 per minute is introduced for automated robocalls. Entities using application-to-person calls must pre-declare their usage with providers. Telecom operators must deploy AI/ML systems to detect and share spam intelligence. A consumer appeals mechanism and graded actions for violations are also introduced.
Trai tightens anti-spam rules, brings AI-based detection, automated calls under framework
India's telecom regulator has strengthened anti-spam rules significantly. New regulations now include AI detection for suspected spam numbers. Automated and robocalls face extended regulatory oversight and new deterrents. Call management apps must share spam data with telcos to offer reporting. Consumers retain the freedom to block or filter calls on their devices.
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Telecom operators flag 24.4 billion spam calls, messages in April-June: TRAI
Telecom operators flagged 24.4 billion calls and messages as suspected spam during April-June. AI systems identified 22.9 billion calls and 1.4 billion SMSes as unsolicited communications. Consumer complaints rose significantly, with 10.8 lakh received during the quarter. Most complaints were filed through the Do Not Disturb app.
1.48 billion promotional 140-series calls blocked in Q1 after DND preference checks: TRAI report
TRAI reported 13.16 billion promotional calls originated via the 140 series. About 1.48 billion promotional calls were blocked after verification. Commercial SMS reached 248.06 billion, with 7.30 billion promotional SMS blocked. AI spam detection flagged 24.43 billion suspected calls and SMS. Action was taken against 183,000 telecom resources and 263 senders.
TRAI takes action against 1.83 Lakh telecom resources to curb unsolicited commercial communications
The Telecom Regulatory Authority of India (TRAI) took action against 1.83 lakh telecom resources and blacklisted 263 senders during the first quarter of FY 2026-27 as part of its efforts to curb unsolicited commercial communications (UCC), according to the regulator's quarterly highlights released on Tuesday.
TRAI's pesky call norms: COAI rues higher fines for telcos, flags lack of rules for OTT comms
COAI expressed concerns over TRAI's new rules to combat spam, highlighting increased penalties on telcos and the lack of regulation for OTT communications. Despite telecom efforts, spam has surged on OTT platforms, leading to financial crimes. COAI urges a broader approach, including regulating telemarketers and OTT apps, to ensure accountability and consumer protection.
Soon-to-be unfair trade practice, telemarketing & fraudulent calls to incur criminal liability
The Department of Consumer Affairs is working to bring out relevant guidelines in a couple of months. These will put accountability on telemarketers and their principal entities — such as banks, real estate companies or any other consumer-facing business — while sending promotional or transactional messages or making such calls for customer conversion.
Trai imposes over Rs 1 cr penalty on Voda Idea for failure to curb pesky calls, SMS
"Failure to curb the Unsolicited Commercial Communications (UCC) sent through the Company's network for the complaints as required under the Telecom Commercial Communications Customer Preference Regulations, 2018, for the quarter ended December 2021. The Company is reviewing the Order and evaluating the next steps in this matter," VIL filing said.
Telecom operators complete trials, to be able to curb pesky calls soon
Telecom carriers in India, including Reliance Jio, Bharti Airtel, and Vodafone Idea, have completed trials for implementing the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) for voice calls. The regulatory framework, aimed at curbing unsolicited commercial communication, is expected to be rolled out soon. The use of whitelisted weblinks and assigned headers by registered senders will help prevent misuse of message templates.
Trai tightens norms around spam calls, messages
The Indian Telecom Regulatory Authority (Trai) has issued new directions to combat increasing pesky calls and messages. Telcos will now have to pre-tag each variable component, and appoint an authority to approve templates when using over three variables. Only whitelisted URLs, applications, over-the-top links and call-back numbers will be allowed in content templates, and telcos will have 45 days to comply with the new rules
Violation of norms on unsolicited commercial communication led to 32,032 disconnections in 2022: Ashwini Vaishnaw
Telecom Regulatory Authority of India (TRAI) has issued Telecom Commercial Communication Customer Preference Regulation - 2018 to curb the Unsolicited Commercial Communication (UCC). "The Access Service Providers have disconnected 15,382 and 32,032 connections during the calendar year - 2021 and 2022, respectively for violating TCCCPR-2018," Ashwini Vaishnaw said.
Unsolicited callers may soon have to pay heavy fine to victim consumers
Ministry source told that it is mooted that caller engaging in unsolicited calls will have to pay heavy penalties which can go up to Rs 100 per call. The money will not go into the government coffers but will be credited to consumers who received unsolicited calls.
Sebi asks stock exchanges, market intermediaries to strictly comply with Trai SMS rules
The regulator said non- compliance with the provisions of Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCP Regulations) may result in disruption of delivery of their messages to the investors.
Trai suspends unsolicited commercial communication norms for seven days
“We are concerned about any customer inconvenience caused and have ordered a 7-day temporary suspension of the SMS scrubbing which was activated on Monday,” a senior Trai official told ET.
Imposed financial disincentives on telcos for not stopping unsolicited commercial communications: TRAI to HC
It has further said that financial disincentives to the tune of Rs 1.33 crore, Rs 1.82 crore, Rs 1.41 crore and Rs 14.99 lakh were imposed on Airtel, Vodafone, Quadrant Televentures and Reliance Jio, respectively.
High Court gives Trai, operators six weeks to show progress in curbing pesky calls
Paytm’s parent company One97 Communications had approached the court, accusing Trai, Reliance Jio, Vodafone Idea, Bharti Airtel and state-run Bharat Sanchar Nigam of not doing enough to curb pesky calls and messages and phishing attempts. It sought Rs 100 crore in damages for the failure of the operators, which had caused it financial and reputational loss.
Trai extends deadlines for comments on Unsolicited Commercial Communication paper
Trai said it has now sought comments and counter-comments by November 9 and November 16 instead of the earlier October 12 and October 26 deadlines.
Notices issued to 246 telemarketers for violating norms
15 telemarketers have been blacklisted from September 27, 2011 -- when Trai issued guidelines on unsolicited commercial communications -- till June 25 this year.
Over 51,000 unregistered telephone numbers violating telemarketer guidelines disconnected
The government has disconnected over 51,000 unregistered telephone numbers being used to carry out telemarketing activities till July, 2012.
Delhi High Court removes 200 SMSes per day limit
The Delhi High Court today set aside the cap of 200 SMSes per day sent through a mobile phone SIM for personal communications.
Trai says ‘Do Call’, companies say sorry
Industry wants existing norms to be strengthened to make ‘do not call’ registry more effective.
Fresh TRAI guidelines on unsolicited calls
Sectoral regulator TRAI on Tuesday said it has issued fresh regulations for unsolicited commercial calls.
TRAI talks tough on unwanted calls; to impose hefty fines
TRAI said it will impose a fine of up to Rs 20,000 on service providers for non-compliance of its directive regarding unsolicited calls. Most expensive mobile phone
RBI's directions to NBFCs to restrict unsolicited calls
With a view to curb unsolicited calls, the Reserve Bank has asked non-banking finance companies to engage only those telemarketers which are registered with the Department of Telecom.
RBI's asks NBFCs to restrict unsolicited calls
To curb unsolicited calls, the RBI has asked non-banking finance firms to engage only those telemarketers which are registered with DoT. Cellphone etiquettes
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