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    Lessons from Chinese AI Firms on Owning Customers’ Habits

    As U.S. AI firms compete in an escalating race for superior models, bigger benchmarks, and more advanced features, Chinese companies are pursuing a fundamentally different strategy: embedding AI into users’ everyday habits. The authors argue that this “habit moat” approach may prove more durable than competing on raw capability alone. Whereas Western firms position AI as a destination consumers consciously visit, companies like Alibaba integrate AI into existing routines such as shopping, payments, food delivery, and travel booking, reducing friction until using AI becomes automatic behavior. Once AI capabilities become “good enough,” marginal technical improvements matter less than becoming the default path through recurring customer tasks. The authors outline four strategic imperatives for Western leaders: focus on behavioral cues rather than feature gaps, subsidize customer behavior instead of subscriptions, embed AI invisibly into existing workflows, and optimize for repeat usage rather than first-time adoption. The central warning is stark: AI may not replace employees first—it may instead capture the critical customer moments businesses currently own.

    Tencent tests AI assistant for its super app WeChat in China

    Known as Weixin in China, the super app has made the new AI assistant available to a small number of users, according to a statement from WeChat on Monday. Users are able to interact with the service, named Xiaowei, via text or voice, and the tool can help them complete various tasks by tapping into mini-apps, WeChat added.

    China's Tencent to allow PayPal payments through its WeChat networks

    Chinese tech giant Tencent is enabling PayPal users to pay with QR codes across China through its WeChat Pay network. This move aims to attract more foreign tourists by simplifying cashless transactions. Initially available to US PayPal users, the feature will expand to other markets.

    Russia sees China's WeChat, Douyin as models for its homegrown Max messenger

    The Kremlin is pushing Russians to use Max instead of Telegram, currently the country's most popular messaging app, but ⁠is ⁠facing stiff resistance from users, who argue that Max lags far behind its rival in terms of functionality.

    Tencent integrates OpenClaw into WeChat for Chinese users

    With this, users in China can now interact with WeixinClawBot as a built-in AI contact that can receive messages, respond, and possibly carry out tasks through chat. WeChat is known as Weixin in Chinese. Developed by Peter Steinberger, OpenClaw is an open-source AI assistant designed to function as a proactive personal agent, linking AI models with users’ everyday applications. The tool has seen rapid global adoption, especially in China.

    Tencent seizes momentum in China’s AI race against Alibaba

    Tencent in just the past week introduced several signature products aimed at tapping a national enthusiasm for AI agents like OpenClaw — automated services that perform real-world tasks. They underscore an initial advantage for the WeChat operator: it’s grouped China’s entire universe of apps onto a single platform with 1.4 billion users.

    The Economic Times
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