TECHNOLOGY SCALING
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
Arunoday Singh-headed O-Health secures strategic funding
O-Health has received strategic funding from several investors to advance its healthcare technology solutions. The company aims to enhance its voice-first AI-enabled clinical pre-assessment platform for better patient information management. The investment will support the expansion into additional healthcare sectors and development of indigenous AI models and clinical hardware. O-Health plans to broaden its focus to include preventive health technologies and intelligent hospital workflows.
India on right track in AI; firms moving from pilots to production: Oracle's Shailender Kumar
Indian businesses have shifted from AI pilot projects to widespread deployment, discovering tangible benefits. Cost, skills, and infrastructure remain obstacles that companies face in this transition. Oracle India is actively engaging with educational institutions to improve data science training and address skill gaps. Growing data centers are enhancing the country’s AI infrastructure and supporting business needs.
Bad AI cholesterol vs good AI cholesterol
The Magnificent 7 of Big Tech has recently experienced a staggering drop, losing over $1 trillion in collective market value. This decline is fueled by apprehensions regarding spending on artificial intelligence and rampant inflation. As challenges loom for AI investments—particularly in legal and borrowing contexts—investors must now navigate a landscape where distinguishing between thriving and failing AI projects is crucial.
India finalises association with Horizon Europe for research and innovation collaboration
India has concluded negotiations with the European Union to associate with Horizon Europe for research cooperation. The agreement aims to create a long-term framework for collaborative R&D projects between India and the EU. Indian researchers will have access to European consortia and cutting-edge research infrastructure through this partnership. The collaboration seeks to deepen talent mobility and co-develop critical technologies and standards effectively.
AvenuesAI Q2 revenue jumps 47% as AI-first fintech transformation gathers momentum
AvenuesAI reported a steady set of second-quarter FY27 numbers, with the company continuing to build momentum behind its broader transformation from a payments gateway-led business into an AI-first financial technology infrastructure platform.
Tech layoffs were just the start: 1.6 million more US job cuts could push America toward recession
US technology layoffs have crossed 200,000 in 2026, with Google, Microsoft, Amazon and other major companies cutting jobs. But the bigger concern is whether the trend will spread to retail and financial services, where another 1.6 million job losses could push unemployment higher and raise fears of a US recession.
Premji Invest pumps $35 million into Hical Technologies to expand aerospace, defence manufacturing
Premji Invest has invested $35 million in Bengaluru-based Hical Technologies, marking the aerospace and defence components maker’s first institutional funding in nearly four decades. The company, valued at $300 million-$400 million according to industry sources, will use the capital to expand manufacturing capacity, engineering capabilities and R&D across South India.
MakeMyTrip enters shared mobility segment with majority stake in Quick Ride
MakeMyTrip announced the acquisition of a majority stake in Quick Ride, a shared mobility platform. The investment aims to strengthen its presence in the shared mobility segment, complementing existing ground transportation services. Quick Ride’s operations will be led by its current promoters under a new entity called Co Ride Mobility Private Limited. The acquisition reflects MakeMyTrip's strategy to expand its capabilities across various travel segments.
Japanese government bond yields hit multi-month lows as tech selloff fuels safe-haven demand?
Japanese government bonds rallied as investors sought safety from the deepening global technology-stock selloff. The benchmark 10-year yield fell to a multi-month low, while shorter-maturity yields also declined sharply as risk appetite weakened.
Indian GCCs set to add 35k jobs in 2027
ANSR expects these jobs – ranging from 30,000 to 35,000 - to be added by 160-175 new greenfield GCCs amid an increasing number of inquiries from US mid-sized companies. The caveat emptor: Experts say this interest is yet to translate into plans for large-scale relocation of jobs from the US.
LG Electronics India enters automotive solutions business, plans manufacturing in Andhra Pradesh
LG Electronics India has received board approval to expand into automotive technology and manufacture vehicle solutions. The company plans to develop a range of products including infotainment, telematics, and advanced driver assistance systems. LG Electronics India will invest in phases based on market conditions and technological requirements.
Unilever announces €35 million investment for R&D expansion in India’s Mumbai and Bengaluru hubs
Unilever announced a plan to invest an additional €35 million in its Indian research and development operations. The investment aims to enhance product innovation and biotechnology capabilities at its Mumbai and Bengaluru centers. Unilever has already invested €20 million over the past five years towards developing various research facilities in India.
MIT researchers gave freshly cut pak choy melatonin through tiny needles; the vegetables stayed saleable for 4 extra days at room temperature without refrigeration
Researchers at MIT have developed innovative microneedles capable of delivering melatonin directly into vegetables post-harvest, drastically prolonging their freshness. For instance, lab studies revealed that treated pak choy stayed fresh for an additional four days at room temperature, even without refrigeration. This breakthrough allows melatonin to enter the plant’s vascular system, activating its natural defenses, thereby reducing decay rates compared to untreated produce.
IKF Finance sets Rs 25,000 crore AUM target for 2030
The company has broadened its financial services beyond vehicle loans, which opens up new avenues for growth. With a seasoned leadership team at the helm, IKF prioritizes good governance and credit discipline.
BLS International Services net profit rises 8.6% to Rs 201.7 cr in July-September
BLS International Services reported an 8.6 percent growth in profit after tax for the quarter ended September 2026. The company's revenue from operations rose by 32 percent compared to the same period last year. Investments in AI technology, automation, and employee upskilling are part of their growth strategy. The leadership expressed confidence in future growth supported by technology and global expansion.
Anthropic warns it’s close to self-building AI: Here’s why experts are worried
Anthropic has unveiled fresh financial details for its upcoming IPO, reaffirming its dedication to maintaining human oversight in AI development. The company alerts stakeholders to the potential for AI systems to attain recursive self-improvement, thereby boosting their own functionalities. While this technology holds transformative potential across various industries, it also carries considerable dangers.
UK cyber chief says the UK will face AI cyberattacks on critical infrastructure by 2028
The UK's National Cyber Security Center warns of potential AI-driven cyberattacks targeting critical infrastructure by 2028. Increased sophistication in cyber activities from states like China and Russia poses significant risks. Past incidents highlight vulnerabilities in key sectors such as manufacturing and energy. Organizations must invest in cybersecurity measures to protect against these emerging threats. Failure to act could jeopardize essential services and compromise national security.
Deep use cases vault India to ChatGPT’s top global market: OpenAI's India MD
During a visit to India last year, the ChatGPT maker’s cofounder Sam Altman said that India was the fastest growing market for the frontier lab and was already the second largest in terms of users globally. Market estimates had earlier put the India user base at 100 million.
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