SMBS
AI will level the playing field for SMBs competing with larger businesses: Oracle NetSuite’s Amit Suxena
Suxena said that a massive technological revolution is underway and these are exciting times for new businesses, start-ups, and companies looking to expand.
From enterprises to SMBs: How Flashfox AI plans to change the hiring game
GetWork’s AI hiring business, now spun off as Flashfox AI, is targeting 500 enterprise clients in the next 24 months as it expands into Southeast Asia and the Middle East.
Pine Labs shares jump 7% as Q2 net profit soars 543% YoY to Rs 39 crore
Pine Labs shares rose sharply on Thursday after the fintech company reported a 543% year-on-year jump in Q2 FY27 net profit to Rs 38.6 crore. Revenue rose 24% to Rs 806.2 crore, while EBITDA increased 67.3%. Growth in payments, UPI transactions and international markets supported performance as the company expands into AI-led commerce.
Google Cloud showcases AI tools to help Indian SMBs boost productivity, automate operations
The demonstration took place at Cloud Day India 2026 in New Delhi, which was attended by more than 600 business and technology leaders. The event was held under the theme 'Any size. Every scale. AI that works for you'.
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This Tata Group stock plunged 10% a day after rallying 19% post Q2 results. Do you own?
Tata Teleservices (Maharashtra) shares plunged on Friday, giving up some gains after rallying 19% in the previous session following its Q2 results. The stock fell to Rs 34.24 on the NSE. The company reported a net loss of Rs 59 crore in Q2 FY27, narrowing from Rs 321 crore a year earlier and Rs 72 crore in the previous quarter. Despite the improvement, the stock has declined over 30% in 2026 so far and 59% in three years.
How GoDaddy is changing the way Indian SMBs use AI
Online presence for enterprises have become vital, and thankfully with the advent of AI, easier as well. While creating a website, branding, logos, and finding the right potential customers was a matter of expertise in yesteryears, it can now be done without having the relevant skills and/or resources. GoDaddy, as always, is leading the way!
OpenAI flags AI adoption gap in Europe despite 8-fold surge in agent use among small businesses
OpenAI has highlighted a widening opportunity for European businesses to turn growing artificial intelligence (AI) adoption into higher productivity, as AI agents now account for more than half of the output generated through its enterprise and business platforms in the European Union (EU).
Beyond the first export: How India’s SMBs can build lasting global businesses
India’s exports hit a record in 2025-26, and SMBs account for nearly half of them. But as trade deals widen market access, Payoneer leaders Nagesh Devata and Gaurav Shisodia argued that Indian SMBs selling overseas face a bigger challenge: earning the trust of buyers they will never meet, getting paid reliably, and turning a one-off export into a business that scales across markets.
AI Is Changing How Customers Choose Your Business
As AI increasingly mediates how customers research, evaluate, and choose suppliers, competitive advantage is shifting from direct customer understanding to managing AI-shaped interactions. Drawing on the experiences of three small-to-medium sized businesses they worked with, the authors show how firms can adapt. A manufacturer improved sales efficiency by screening AI-generated inquiries before investing engineering time in quotations. A boutique hotel learned to monitor how AI tools described its business and revised public content to improve accuracy and differentiation. A B2B software company replaced periodic customer reviews with continuous monitoring of customer feedback and AI-generated market perceptions. Across all three cases, the lesson is that firms must treat AI as a new intermediary in the customer relationship. Winning companies will not necessarily spend the most on technology; they will build systems for continuously listening, interpreting signals, and adapting strategy in markets where both customers and the information they rely on are increasingly AI-mediated.
GFF 2026: PayU’s new AI agent store aims to change how SMBs run businesses
PayU has launched Agent HQ, an AI agent store for Indian SMBs. This platform allows businesses to deploy AI agents for various operational tasks. Merchants can enhance product discoverability and manage customer interactions using these agents. The no-code, zero-integration offering simplifies AI adoption for businesses.
Bajaj Finance acquires 5% stake in TrueFan AI as part of Finserv Intelligence
Bajaj Finance has completed a five percent equity investment in TrueFan AI, a move that aligns with Bajaj Finserv's commitment to fostering applied research and driving innovation. This investment will focus on tech startups that demonstrate significant scalability. TrueFan's platform is already being utilized for enhancing customer engagement, with the goal of expanding efforts in personalized marketing and AI-enhanced communication.
E-commerce exports to help increase business of small-town players, says experts
Government e-commerce measures will significantly boost small-town traders' global market access. Artisans in handlooms, handicrafts, and jewellery can now reach overseas buyers more easily. Reliable cross-border payment infrastructure is crucial for growing export volumes and international sales. This shift could transform India's export value and economic activity locations. India aims for USD 350 billion in e-commerce goods exports by 2030.
OpenAI's ad business hits $1 billion annualised revenue run rate
The company started testing ads in ChatGPT U.S. earlier this year and has steadily expanded to add advertisers and tap into more markets, as it banks on advertising to boost overall revenue growth ahead of a potential IPO.
AI opens new advertising avenues for India’s small businesses: Study
Artificial intelligence tools are helping Indian small businesses advertise more effectively. Nearly nine in ten businesses report AI enables access to new audiences and formats. AI-powered advertising has supported business growth for three-quarters of surveyed companies. These tools also simplify creative processes and enhance advertising strategies for businesses.
9 in 10 Indian SMBs now bet on AI--with Tier-2 cities taking the lead: LinkedIn Study
SMBs are rebuilding hiring models around digital skills and leveraging AI for intelligence-driven marketing and sales.
78% SMBs in India use AI; majority see increase in revenue: Salesforce report
A Salesforce report reveals that 78% of Indian SMBs using AI have experienced revenue growth. These businesses are primarily using AI for chatbots, marketing optimization, and content creation. Despite the benefits, concerns remain about keeping up with the technology and trusting vendors.
Indian SMBs face challenge of attracting local tech talent despite being innovative: Payoneer’s Gaurav Shisodia
Some of the other report findings show that globalization has been a top priority for Indian SMBs to boost resilience, revenue and customer base.
The cybersecurity threat facing SMBs
A survey of more than 1,400 IT professionals across these SMBs revealed that 88% of respondents experienced cybersecurity incidents in the past 12 months, while about 79% are concerned about ransomware attacks impacting them. Moreover, 96% respondents said they would pay the attackers if an attack takes place.
Adobe announces new marketing capabilities for SMBs
New Adobe research found that nearly 70% of SMBs now depend on digital solutions to do more with less amidst labor shortages and 77% say ongoing uncertainty has compelled them to look for new ways to collaborate.
Indian SMBs lead their global peers in technology spends: report
The report is based on a study of over 3,000 businesses with under 300 employees across 10 markets worldwide, conducted by Analysys Mason.
Microsoft launches initiative to help SMBs develop digital skills
As businesses become increasingly reliant on technology, digital skills are fundamental to helping SMBs evaluate and implement the right digital tools, in the right way.
When cyber attacks wreaked havoc on SMBs in India
The survey highlighted that SMBs saw several ways in which attackers tried to infiltrate their systems. In India, malware attacks, which affected 92% of SMBs, topped the charts, followed by phishing (76%).
For SMBs, digitisation is all about survival: Kylas’ Ketan Sabnis
Covid-19 has forced SMBs to move to digital-first, becoming more dependent on technologies to ensure business continuity and resilience.
Digitalisation of SMBs could add as much as USD 216 billion to India's GDP by 2024: Study
The study, based on a survey of SMBs from across the Asia Pacific region conducted by IDC and commissioned by Cisco, shows that SMBs that are more digitally mature enjoy twice as many benefits in terms of revenue and productivity compared to those that have an indifferent approach to digitalisation.
Older PCs can double productivity losses of SMBs in India, says Microsoft study
Ways to narrow the technology adoption gap include cloud adoption and Windows-as-a-Service. SMBs can refresh their older PCs as Windows-as-a-Service provides security patches and regular OS updates for optimized use.
Older PCs costing SMBs Rs 93,500 per device: Microsoft-Intel study
The study, which surveyed a total of 2,156 SMBs across India, Australia, Indonesia, Japan and South Korea revealed a cost implication for such businesses from loss in productivity due to use of outdated devices.
Symantec's 2012 IT predictions for SMBs
The following are some of the key IT trends that will influence IT purchase decisions of SMBs through the coming year:
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