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    Microsoft says services fully restored after hourslong global outage

    Microsoft has successfully restored functionality after a widespread outage that disrupted Microsoft 365 applications used globally. Key services like Outlook, Teams, and AI assistant Copilot were affected, impacting various sectors including finance, healthcare, and transportation across 70 countries. The company reassured users that the disruption stemmed from a network capacity upgrade rather than a cyber attack, and they expressed sincere apologies for any inconvenience caused during the incident.

    Microsoft says sorry for global outage as it traces disruption to network upgrade issue; adds all products now operational

    Microsoft services like Outlook and Teams faced a significant outage impacting users globally for over a day. The disruption began on Thursday, November 12, and continued into Friday, leading to severe communication issues. Microsoft reported gradual improvements in service restoration across affected areas during the outage. Many users still encountered intermittent access problems and delays in email delivery as the company worked on a resolution.

    Microsoft 365 services, including Outlook, Teams and AI assistant Copilot, were interrupted. As the outage entered its second day Friday, Microsoft said it saw "encouraging recovery progress." But the company also warned that "intermittent access issues or delayed email delivery" may persist for some users.

    Microsoft blames network upgrade issue for outage, rules out cyberattack and AI agents

    Microsoft said the outage was caused by an issue during an earlier network capacity upgrade. The problem surfaced after a recent change to its network infrastructure.

    Anand Mahindra compares Microsoft Outlook outage to 'five stages of grief'. Why he didn't want email service to return?

    Anand Mahindra has shared his experience during the global Microsoft Outlook outage, admitting that the disruption made him realise how dependent he had become on emails. In a post on X, he described going through five stages, from anxiety and helplessness to an unexpected feeling of freedom without the constant need to respond to messages.

    Microsoft won’t automatically refund users for Microsoft 365 Outage, but businesses could get bill credits: How to claim before December 31

    Microsoft outage refund: Microsoft 365 customers affected by the Outlook outage may be eligible for service credits, but the money will not come automatically. Businesses must file a claim with Microsoft to seek up to 100% in credits, while personal Outlook users may not qualify.

    The Economic Times
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