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Microsoft says services fully restored after hourslong global outage
Microsoft has successfully restored functionality after a widespread outage that disrupted Microsoft 365 applications used globally. Key services like Outlook, Teams, and AI assistant Copilot were affected, impacting various sectors including finance, healthcare, and transportation across 70 countries. The company reassured users that the disruption stemmed from a network capacity upgrade rather than a cyber attack, and they expressed sincere apologies for any inconvenience caused during the incident.
Microsoft says sorry for global outage as it traces disruption to network upgrade issue; adds all products now operational
Microsoft services like Outlook and Teams faced a significant outage impacting users globally for over a day. The disruption began on Thursday, November 12, and continued into Friday, leading to severe communication issues. Microsoft reported gradual improvements in service restoration across affected areas during the outage. Many users still encountered intermittent access problems and delays in email delivery as the company worked on a resolution.
The enterprise sales productivity paradox: Why more training isn't always delivering better performance
Effective sales training focuses on providing reps with repeated practice and feedback rather than mere completion statistics. Most sales representatives struggle to handle customer objections effectively due to insufficient practice. The introduction of AI Roleplay allows reps to rehearse challenging scenarios and receive instant feedback on performance.
Microsoft outage shows the risks of relying on a single technology provider for essential services
Microsoft 365 services, including Outlook, Teams and AI assistant Copilot, were interrupted. As the outage entered its second day Friday, Microsoft said it saw "encouraging recovery progress." But the company also warned that "intermittent access issues or delayed email delivery" may persist for some users.
Microsoft 365: Teams out of office, Outlook grim; co reroutes traffic as it works on recovery
Microsoft faced a global outage affecting Outlook and Exchange Online services, which disrupted communication for various organizations. Financial institutions in India dealt with impairments in email-based communication, requiring alternative channels for continuity. Banks reportedly continued operations through other platforms like Microsoft Teams and SharePoint. Airlines also experienced issues with email support for customer assistance but maintained flight operations and other communication channels.
Microsoft blames network upgrade issue for outage, rules out cyberattack and AI agents
Microsoft said the outage was caused by an issue during an earlier network capacity upgrade. The problem surfaced after a recent change to its network infrastructure.
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US assures India of tariff edge over competitors in trade pact
India and the US are working to finalize an interim trade deal by the end of this financial year. Ongoing negotiations focus on tariff advantages and customs issues as outlined in the agreement. New Delhi will uphold concessions on Scotch whiskey in its trade relationship with London. Concerns have been raised over high import duties on bulk Scotch at Indian ports despite reductions proposed in the trade pact.
Stakeholder inputs sought on proposed GST return changes
The Central Board of Indirect Taxes and Customs is seeking suggestions from various stakeholders on proposed tax changes. This consultation aims to enhance the efficiency of amending tax liabilities and input tax credit. Stakeholders can submit their feedback through the MyGov portal until November 30. The initiative follows recommendations made at the 57th meeting of the GST Council, held on October 8.
Microsoft reports progress in reviving email and other services during a global outage
The outage, which affected a wide range of Microsoft 365 services including Outlook, Teams and AI assistant Copilot, left people, institutions and businesses across the world without access to email and other platforms.
Microsoft won’t automatically refund users for Microsoft 365 Outage, but businesses could get bill credits: How to claim before December 31
Microsoft outage refund: Microsoft 365 customers affected by the Outlook outage may be eligible for service credits, but the money will not come automatically. Businesses must file a claim with Microsoft to seek up to 100% in credits, while personal Outlook users may not qualify.
CBIC allows foreign goods to stay in India beyond four-month limit under ATA Carnet rules
The Central Board of Indirect Taxes and Customs has introduced flexibility for temporary imports under the ATA Carnet system. Senior customs officials are now allowed to grant extensions beyond the existing four-month limit. This change will help foreign businesses and organisations that need additional time for their goods. Importers must still comply with the validity period stipulated by their ATA Carnet.
Paytm's wallet may be coming back: A look at what happened three years ago and its impact
The approval has been granted to Paytm Payments Services Limited (PPSL), a subsidiary of One 97 Communications, which operates the Paytm brand. It will allow the company to issue and operate prepaid payment instruments, including digital wallets, the company said in a stock exchange filing on Friday.
Microsoft says services being gradually restored in Asia Pacific
Microsoft said it was seeing improvements in mailbox access and delayed email processing, but some users may continue to experience intermittent issues. Its focus is now on extending the recovery actions to affected infrastructure in other regions and on reducing email queues and backlogs, it said.
Paytm gets RBI preliminary nod for pre-paid instruments, including wallet
Paytm's payments unit on Friday received initial approval from the RBI to run a system for issuing prepaid payment instruments, including digital wallets. The news pushed Paytm's shares to a record high of Rs 1,960.
Microsoft struggles to restore services as outage hits companies and governments worldwide
Microsoft's services like Outlook and Teams faced a significant global outage, disrupting operations for numerous users and businesses. Companies from Japan to Australia reported various issues, with Microsoft working urgently to resolve them. Despite some initial restoration of services, problems persisted, affecting email functionalities and productivity. Many governments, including Japan and the Philippines, took steps to ensure communication remained operational amidst the outage.
Microsoft outage: Company can’t pinpoint cause, disruptions to Outlook, Teams continue
Microsoft’s service health page showed “service degradation” for business, enterprise and consumer customers as of 11.16 am India time on Friday. The company said it was pursuing multiple workstreams to identify the underlying cause of a traffic influx and to recover its backend servers.
Microsoft outage disrupts Teams, Outlook and Copilot as efforts fail to ensure sustained service restoration
Microsoft is currently addressing a significant global outage impacting services such as Teams, Outlook, and Copilot. The company reported difficulties in recovery efforts following initial adjustments aimed at restoring service availability. Users have experienced connectivity issues, leading to disruptions in communication and collaboration tools. Microsoft is exploring alternative measures to enhance infrastructure capacity amid ongoing traffic management challenges.
Microsoft Outage: Air India, IndiGo and Akasa issue passenger advisories
Air India reported that its flight operations were unaffected by the ongoing Microsoft outage. The airline implemented measures to ensure continued communication with customers and timely email responses. IndiGo and Akasa Air experienced disruptions in their email services due to the same outage and recommended alternative support channels. Microsoft is addressing a significant global disruption impacting multiple services, including Teams and Outlook.
Microsoft outage enters second day; company says not aware of malicious activity
Microsoft's workplace services, including Outlook and Teams, faced major disruptions originating from a global outage. Users across India struggled to access their emails and mailboxes as service quality declined. IndiGo airline reported that its email support experienced interruptions due to this outage. Microsoft attributed the issue to server unavailability rather than increased traffic and is actively engaged in recovery efforts, promising comprehensive updates soon.
Microsoft rules out cyberattack as global outage hits Outlook, Teams and Copilot
Microsoft services, including Outlook and Teams, faced a significant global outage starting on Thursday afternoon. Charles Lamanna confirmed that there is no indication of any malicious or cyber activity. Many customers across various countries reported issues with accessing their Outlook inboxes and using Microsoft 365 services. Despite ongoing restoration efforts, additional challenges emerged in getting services back online.
Microsoft global outage: Is a cyberattack behind major service disruption? Tech giant’s top executive clears the air as millions of users face trouble using Outlook, Teams
Microsoft encountered a notable service outage on November 12, 2026, disrupting critical platforms including Outlook and Teams as well as causing errors within the Microsoft 365 suite. The problems emerged post-midday Eastern time and carried on into the night. Charles Lamanna, a Microsoft executive, assured that cybersecurity breaches were not the cause. Around 130,000 users reported difficulties, hindering operations for various enterprises and government entities.
How Microsoft is trying to fix global outage as Outlook, Teams and Microsoft 365 remain disrupted
Microsoft is currently addressing a major outage that has affected Outlook, Teams, and various Microsoft 365 services across numerous countries. Users are experiencing service interruptions and disconnections. In response, the company is expanding virtual machine capacity while tackling the issue of unresponsive servers that are complicating recovery. Microsoft executives have stated there are no signs of a cyberattack as they work on alternative solutions for a swift restoration.
Widespread outage hits Microsoft email, other apps
Nearly 1,30,000 users on outage tracker Downdetector reported problems accessing Outlook just after 1 pm. New reports have since fallen from that peak, but many said they couldn't send and receive emails or had trouble loading their inboxes altogether.
Microsoft Outlook down today? Downdetector reports surge as North and South American users face email access problems
Microsoft Outlook users are facing widespread email disruptions, with Downdetector recording over 130,000 reports. Microsoft is investigating Exchange Online connectivity issues affecting inbox access, logins and email delivery. The outage has also triggered complaints about Microsoft 365 services, including Teams, leaving users awaiting a full restoration.
RBI changes domestic money transfer rules: How much cash can you send or receive without a bank account?
The Reserve Bank of India has announced immediate changes to its regulations regarding domestic money transfers. These new guidelines aim to streamline the process for low-value fund transfers across various banking platforms.
RBI issues new domestic money transfer guidelines, retains Rs 50,000 NEFT remittance limit
The Reserve Bank of India has issued new guidelines for domestic money transfers in India. It allows customers to remit up to Rs 50,000 through NEFT at bank branches. Meanwhile, cash pay-out services are capped at Rs 10,000 per transaction and Rs 25,000 monthly per beneficiary. Banks can facilitate transfers to recipients without bank accounts through business correspondents or ATMs.
UAE launches digital ATA Carnet system, becoming first country outside Europe to adopt paperless customs process
The United Arab Emirates (UAE) has launched the eATA Carnet system, becoming the first country outside Europe to adopt the digital customs facility. Rolled out on November 9, 2026, with support from Dubai Chambers, the system allows businesses to process temporary imports and exports electronically using digital declarations and QR codes.
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
Freshworks crosses $1 billion ARR as enterprise push lifts growth
Revenue for the July-September quarter rose to $245.4 million from $215.1 million a year earlier. Net profit stood at $18.3 million, compared with a loss of $4.7 million in the year-ago period. Its non-GAAP operating margin expanded to 29.8% from 21% a year earlier, while adjusted free cash flow increased 29% to $73.9 million.
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