OLA ELECTRIC REFUND
Ola Electric ordered to refund Rs 1.34 lakh and pay another Rs 1 lakh in compensation and legal costs after failing to deliver Roadster X Plus bike despite receiving full payment
Ola compensation news: A consumer commission ordered Ola Electric to refund a customer Rs 1,34,161. This followed the company's failure to deliver an electric motorcycle for months after full payment. The commission also awarded Rs 90,000 for loss of livelihood and mental agony. Ola had argued delivery dates were indicative and depended on availability. The commission found Ola's explanation for the delay insufficient and ordered payment within 45 days.
Ather & Ola Electric: A tale of two contrasting rides
Ather Energy's stock price has significantly increased since its IPO. Ola Electric's shares are currently trading below their initial public offering price. Ather's average monthly sales have risen, while Ola's have declined sharply. Product development and management strategy differentiate these two electric scooter companies. Hero MotoCorp continues to invest in Ather, showing strong confidence in its future.
Ola Electric ordered to pay Rs 25,000 compensation, refund Rs 1.03 lakh to Kerala man over faulty scooter
A Kerala consumer commission found Ola Electric guilty of service deficiency and unfair trade practices. The commission ordered Ola Electric to refund the scooter's purchase price of Rs 1,03,999. It also directed the company to pay Rs 25,000 compensation and Rs 5,000 for costs. The customer's electric scooter had repeated faults during its warranty period. Ola Electric failed to provide adequate after-sales service for the defective vehicle.
Thane consumer commission orders Ola Electric to replace defective scooter or issue refund
A consumer commission in Thane has ordered Ola Electric to replace a faulty electric scooter or provide a full refund. The company faced criticism for technical failures and poor customer service. The commission noted a pattern of neglect, with the vehicle experiencing multiple breakdowns and battery issues from the first ride.
Ola Electric slips out of top five in February market share; shares hit all-time low
Ola Electric has fallen out of the top five in India’s electric two-wheeler market, after being overtaken by Greaves Electric Mobility in February sales. The company reported lower volumes, widening losses and a sharp fall in share price on the BSE. Amid operational strain, the Bhavish Aggarwal-led firm is also planning to cut the number of physical stores.
Kunal Kamra vs Bhavish Aggarwal: Standup comedian rips into Ola founder during controversial Mumbai show
In his show in Mumbai, comedian Kunal Kamra said Indian businessmen don't take responsibility of their wrongdoings, referring to Ola Electric founder Bhavish Aggarwal. Kamra said that businessmen have a "fetish" to build India, when they cannot even build a decent bike.
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Resolved 99.1 per cent of complaints received from customers: Ola Electric
Ola Electric reports resolving 99.1% of 10,644 consumer complaints, ensuring a robust grievance system. The company faces a show-cause notice from the Central Consumer Protection Authority for alleged customer rights violations. A public dispute between CEO Bhavish Aggarwal and comedian Kunal Kamra has also raised questions about Ola's service quality.
In third round of spat, Kunal Kamra calls out Ola bouncers at service centres
Comedian Kunal Kamra has clashed with Ola CEO Bhavish Aggarwal over allegations of aggressive behaviour by bouncers at an Ola service centre. Kamra shared this incident on social media, citing concerns about the company's customer service approach. This incident follows previous disputes between Kamra and Aggarwal regarding Ola’s service and refund policies.
Kunal Kamra vs Bhavish Aggarwal Round 2: Comedian challenges Ola Electric CEO to issue refund plan, if there’s any
Comedian Kunal Kamra has once again criticized Ola Electric and CEO Bhavish Aggarwal over unresolved customer complaints and lack of refund plans. In a public Twitter feud, Kamra demands accountability for customers, while Aggarwal's dismissive responses spark social media backlash against Ola's customer service approach.
Purplle’s extended fundraise; VCs increased scrutiny
Venture capitalists are taking a hard look at early-stage startups before signing off on follow-on funding. This and more in today’s ETtech Top 5.
CCPA directs Ola to provide customers refund options
The Central Consumer Protection Authority (CCPA) has also observed that Ola is not issuing invoices for auto rickshaw rides on its app, which it termed an unfair trade practice.
Over 10K consumer complaints against Ola Electric in last 1yr; CCPA issues notice to company
Consumer rights regulator CCPA issues a notice to Ola Electric for over 10,000 unresolved complaints related to quality and after-sales service. Key issues include charging during warranty, delayed services, inconsistent performance, refusal of warranty services, and battery defects. Ola Electric is given 15 days to respond.
Harsh Goenka calls out Ola founder Bhavish Aggarwal in ‘kamra’ post, says 'To travel close distances, I use my Ola'
RPG Group Chairman Harsh Goenka recently chimed in on the social media conflict between Ola CEO Bhavish Aggarwal and comedian Kunal Kamra concerning Ola's service centers. The dispute follows a show cause notice issued to Ola Electric by the Central Consumer Protection Authority over consumer rights violations. The controversy raises questions about Ola's operational challenges and has impacted the company's stock performance.
Ola Electric slapped with show cause notice over consumer complaints and service deficiencies
The central government has issued a showc ause notice to Ola Electric for multiple consumer complaints. These complaints involve service delays, misleading ads, and unfair practices. Ola Electric has been asked to respond within 15 days. The company's stock fell nearly 9 per cent today. The company reported a significant net loss despite revenue growth.
Ecommerce growth slows; Ola Electric raises debt
The decline was indicative of softer demand as order volumes shrunk, even as the uptake of expensive items helped keep up overall sales. However, month-on-month sales are improving, fueling hope that with the onset of summer, increased demand for certain categories could bolster full-year sales figures.
Hero Electric taps investor GII, credit funds to raise ₹550 cr
The development comes at a time when Hero Electric has been facing pressure on operations with the Ministry of Heavy Industries stalling disbursal of subsidies under FAME II (Faster Adoption & Manufacturing of Electric Vehicles) in FYFY22 after receiving anonymous emails alleging that several firms including Hero Electric were claiming subsidies under the scheme without meeting the Phased Manufacturing Plan norms meant to increase indigenisation, investments and employment in India.
EV scooter makers deposit customer refunds; IT firms see dip in hiring
Four e-scooter makers have deposited part of the over Rs 300 crore they have to refund to buyers for mispricing their ebikes to avail of subsidies.
Four EV companies deposit ₹129 cr with centre against pending funds
According to a top official at the heavy industries ministry, a sum of ₹183.15 crore has been paid back to e2w buyers so far. "Customers need to continue approaching the e2w makers to seek a refund. Once the companies give back the money, they need to furnish a proof of the same to IFCI. After that proof is verified, the funds parked with IFCI will be released to the companies," the official told ET.
Top 4 e-scooter makers refund ₹10 crore to buyers
Four Indian electric two-wheeler manufacturers, Ola Electric, Ather Energy, TVS Motor and Hero MotoCorp, who were found billing their charger and proprietary software separately by the government probe, have refunded only about Rs 10 crore ($1.3 million) out of Rs 305.64 crore ($41 million) expected from them. The slow refund process was partly attributed to the non-availability of bank account details of customers, according to the companies.
Ola Electric and Ather Energy to reimburse EV charger amount
Following Ola’s decision to refund, all four companies are expected to refund the amount to the customers. Ola and Ather will be hit the most since they have sold the most vehicles.
Ather, TVS, Hero MotoCorp to refund charger cost to buyers
Four major EV two-wheeler players Ola, Ather, TVS Motor, and Vida (a unit of Hero MotoCorp), were under the scanner for allegedly mispricing their vehicles to make them eligible for subsidy under the Faster Adoption & Manufacturing of Electric Vehicles (FAME) scheme. The FAME policy document specifies that electric two-wheelers that retail above ₹1.50 lakh per unit are ineligible for benefits under the ₹10,000-crore programme.
Ola Electric recalls 1,441 scooters after Pune fire incident
The move comes as the government is planning to penalise companies for quality lapses in the manufacturing of electric vehicles, after several incidents where electric scooters have caught fire.
Ola Electric further delays deliveries of its electric scooters
Ola had until recently maintained that it would begin deliveries of its electric scooters later in November. This was already a month behind the delivery schedule that it had indicated to buyers when bookings opened in mid-September.
In the fast lane: Ola CEO shares stories of excited customers as company begins e-scooter test rides in Delhi, Bengaluru
Aggarwal also informed that the test drives will soon be conducted in other cities as well.
Ola to take final payment for electric scooter S1's booked units after test drives from Nov 10
Earlier, the company was supposed to take the final payment of S1 and S1 pro from October 18 and begin deliveries from October 25.
Ola e-Scooter payment plan, EMI options: Here is how you can buy
At the time of its launch, Ola had announced that the electric scooter will be available for purchase from September 8.
Ola begins sale for its electric scooters; Here's a step-by-step guide to completing your booking
The company had, on August 15, unveiled its Ola S1 electric scooter in two variants -- S1 and S1 Pro -- at Rs 99,999 and Rs 1,29,999, respectively (ex-showroom including FAME II subsidy and excluding state subsidies).
Ola Electric opens bookings for its scooter for Rs 499
Ola Electric's marketing machinery has been in full swing over the past two weeks leading to today's announcement. Aggarwal regularly tweeted videos and pictures showing the scooter and the progress of the company's upcoming factory.
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