GOVERNMENT AS FIRST CUSTOMER
Succession planning: When a family breaks up, how does the business survive?
If the next generation wants to preserve the family business bot not necessarily together, here’s how they can execute the split without impacting the wealth.
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
Trump’s chief of staff, Stephen Miller, has been at the center of his immigration crackdown; here’s what we know about his close association with the president
Trump announced that Stephen Miller would replace Susie Wiles as chief of staff. Miller, known for his role in immigration policy, previously served as White House deputy chief of staff. Wiles resigned following disappointing midterm election results for the Republican Party. Trump emphasized that the staff change was not directly related to election outcomes but was simply a change he deemed necessary.
Ousted Paraguayan President Santiago Pena placed under house arrest after bank collapse; Pedro Alliana sworn in as sudden successor
Santiago Pena, the ousted President of Paraguay, was placed under house arrest on charges of misconduct. His removal follows the collapse of Ueno Bank, affecting nearly half of Paraguay's population. Vice President Pedro Alliana has assumed presidency amidst public outcry for accountability. Regulators seized Ueno Bank, locking depositors out of their accounts and triggering a political crisis. Lawmakers allege Pena abused his political influence regarding Ueno's operations and regulatory oversight.
Trump replaces Susie Wiles with Stephen Miller as White House chief of staff after GOP's midterm defeat
Stephen Miller has been appointed as White House chief of staff following Susie Wiles' resignation after the midterm elections. Wiles served admirably and will remain involved with Trump's political organization despite her departure. Miller, a key figure behind Trump's strict immigration policies, now faces increased scrutiny from a Democratic Congress. Wiles had a notable tenure, characterized by disciplined campaign leadership despite personal health challenges.
DGFT invites applications for vehicle import quotas under India-UK FTA
The government of India has opened applications for importers seeking duty concessions under the India-UK trade pact. This initiative relates to a quota of 24,500 passenger cars and 2,750 transport vehicles. The applications are accepted from November 6, 2026 to November 21, 2026, according to the Directorate General of Foreign Trade. The Comprehensive Economic and Trade Agreement allows reduced tariffs on vehicle imports between the two nations.
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Rs. 400 crore of ‘cash’ that existed only on paper: Not for the first time, nor will it be the last
When something is wrong inside a company, the people running it know first. The auditors may sense it next. A regulator might confirm it years later, in an order the public finally gets to read. The ordinary shareholder sits at the very end of that queue, usually learning the truth only after the share price has already delivered its verdict. The value of reading the accounts closely is simple: It is the one way to move a little higher up that queue, while there is still time to act.
Cashfree opens checkout to AI agents, leaves final say with shoppers
Cashfree has introduced Checkout for Agents, allowing AI agents to assist with online payments. This feature utilises WebMCP technology to simplify the checkout process for AI shopping assistants. Customers still maintain control over final payment authorisation and sensitive information is protected. While AI agents currently represent less than 1% of checkout traffic, Cashfree aims to enhance their efficiency. The company limits agent access to sensitive payment steps to ensure security.
Stop AI from Eroding Your Brand
Artificial intelligence is changing how companies operate and how customers experience their brands. New research suggests that companies with lower levels of “brand debt”—the trust, relevance, and consistency lost when products, experiences, and decisions drift away from customer expectations—are significantly more likely to outperform their peers. Drawing on a benchmark of 60 companies and lessons from Bose’s digital transformation, the lessons here are that managing brand debt should become an enterprise-wide priority rather than a marketing exercise. As AI increasingly shapes customer interactions, companies that manage brand debt deliberately will be better positioned to strengthen trust, sustain growth, and preserve competitive advantage
Iran war, doubling fuel prices knock 66% off Emirates' first-half profit
Emirates Group's first-half net profit plunged 66% to $1 billion as the Iran war disrupted flights across the Gulf and doubled jet fuel prices. Passenger numbers at Emirates airline fell 22%, while cargo revenue rose 52%. The Dubai-based group is relying on cash reserves as geopolitical uncertainty clouds its outlook.
Titan's jewellery, watches, Eyecare businesses post strong Q2 growth; net profit more than doubles
Titan Company experienced significant growth in its various segments, particularly in jewellery and watches. The jewellery division generated Rs 17,495 crore in revenue, reflecting a 24% increase. Additionally, international jewellery revenue saw a substantial rise of 105%. Profit after tax also grew significantly, reaching Rs 1,722 crore, up 54% year-on-year. The board approved a plan to raise up to Rs 2,500 crore through debentures.
US tariffs squeeze Canadian cabinet makers facing doubling of Trump duty
As US tariffs on Canadian kitchen cabinets are set to double to 50%, the industry faces significant challenges. Companies like Cabico are considering relocating production to the US to mitigate costs. Many cabinet manufacturers have experienced reduced shipment volumes and workforce cuts due to tariffs. The Canadian government has proposed a provisional 25% surtax, but manufacturers want stronger measures.
Elon Musk's business empire braces for Democratic wave as Texas flips blue
Elon Musk's nearly $500 million campaign to support Republicans failed as Democrats reclaimed both chambers of Congress and flipped Texas' governorship. The results could expose his businesses, including SpaceX and Tesla, to greater congressional scrutiny, tighter data-centre regulations and potential hurdles for expansion plans under incoming Texas Governor Gina Hinojosa.
AI sharpens cat-and-mouse hacking battle as companies strengthen defences
From hacked supermarket fridges and a record cryptocurrency theft at Binance to an emergency over flaws in widely used web software, companies worldwide are facing a wave of cyber threats executives say AI is accelerating
Democrats set to take control of Congress: Which Trump records could they seek first, and which other Republicans could face scrutiny?
The midterm results put Democrats in line to control both chambers of Congress. Some of their first oversight fights could begin with questions lawmakers have already asked. Four potential inquiries show where the pressure could build and how far Congress can go.
Palmer Luckey left Facebook at 24, later invested $1 billion in Ohio Factory; his defence company is now valued at nearly $61 billion
Palmer Luckey's journey began with Oculus VR, but his vision now lies with Anduril Industries, where he's spearheading the establishment of Arsenal-1, a state-of-the-art factory aimed at revolutionising defence technology. Set to manufacture autonomous military systems, this $1 billion project will create over 4,000 jobs across a sprawling five million square feet, with the Fury combat aircraft production launching ahead of schedule in March 2026.
India cybercrime agency warns financial firms on AI attacks
"These attacks are financially motivated and are being carried out with the help of Artificial Intelligence (AI) agents leading to machine speed compromise," the Indian Cybercrime Coordination Centre said in an advisory made public on Wednesday.
FICCI makes recommendations to FM ahead of Budget 2027-28, highlights LTCG exemption, TDS relief and faster tax appeals
FICCI has recommended the restoration of long-term capital gains tax exemption on listed shares in Budget 2027-28. The organization highlighted concerns regarding the withdrawal of foreign portfolio investments and the impact of capital gains tax. Additionally, it requested the government to implement lighter TDS rules and resolve backlog issues in tax appeals. FICCI emphasized the need for measures to provide certainty to investors over the long term.
Cancelled flight ticket? GSTAT says airlines can refund GST to passengers and claim it back from the government
Taxpayer wins GST refund denial case after depositing GST on airline ticket with the govt and later refunding the GST back to passengers due to cancelled ticket; GSTAT orders GST department to issue GST refund with interest to taxpayer
Corning operationalises Pune optical plant; capacity expansion planned by 2027
The company’s other plant in Chennai, has begun production of finishing glass for the first time in India. Inaugurated in December, 2025, it is currently undergoing validation by original equipment manufacturers (OEM), and will commence commercial production within the next few quarters, Pillai said.
Govt moves to resolve Scotch tariff dispute under UK trade pact, sources say
India has assured industry executives that it will honor the trade pact with Britain regarding Scotch whisky tariffs. Ongoing investigations into bulk Scotch imports are expected to result in a resolution. Commerce Secretary Rajesh Agrawal detailed steps to address concerns over duty concessions for bulk imports. The disagreement centers on customs classifications affecting the whisky industry significantly.
Stand-off over co-pilot rule: Helicopter operators suspend Char Dham services, talks on Nov 4
Earlier in the day, a meeting was held between the representatives of operators, the Directorate General of Civil Aviation (DGCA) and UCADA over the suspension. A senior UCADA official told PTI on condition of anonymity that during the meeting, the government proposed to mandatorily implement the co-pilot rule from next year as part of the annual registration process for charter operators plying on Char Dham routes.
Why is India's probe of Scotch imports from Britain rattling liquor majors?
India's investigation into bulk Scotch whisky imports has triggered the first major trade dispute under the India-UK free trade agreement. The government argues bulk Scotch does not qualify for reduced import tariffs, potentially restoring duties to 150% from 75%. The dispute threatens a $65 billion global whisky market, putting Diageo, Pernod Ricard and Indian liquor makers at odds with customs officials.
GST decriminalisation decisions set benchmark for trust-based governance: CII
The Confederation of Indian Industry praised the GST Council's recent decisions aimed at decriminalising certain offences. The Council recommended raising the prosecution threshold from Rs 1 crore to Rs 5 crore, promoting trust in businesses.
Electric car sales nearly double in October
Electric car sales in India nearly doubled year-on-year to 35,777 units in October, taking their share of passenger vehicle sales to 7% from 3.2% a year earlier. Tata Motors led with a 40.7% market share, followed by Mahindra at 23.7%, as high fuel prices and expanding charging infrastructure supported demand.
US midterms may raise shutdown, debt risks; keep tariff uncertainty high: ICICI Bank
The upcoming US midterm elections could increase the potential for a government shutdown and legislative standoffs. Democrats are predicted to have a high chance of controlling both chambers of Congress, which may impact future policies. While significant tariff changes are not expected, uncertainty for businesses may rise under new leadership. Additionally, ongoing disputes surrounding the debt ceiling could affect government financial stability.
Fiscal deficit in H1 rises to 42.1% of FY27 target on higher capex, subsidies
By September 2026, the Centre's fiscal deficit had escalated to ₹7.14 lakh crore, exceeding last year's figures. This increase is fueled by a 10.7% rise in total expenditure, largely a result of heightened capital spending and food subsidies, while petroleum subsidies sharply declined. Gross tax revenue, however, saw a modest growth of 6.1%, even with lower excise duty collections attributed to tax reforms.
Dixon has ₹1,110-crore PLI incentive pending; chairman’s son named executive director
In an announcement, Dixon Technologies disclosed a notable receivable of ₹1,110.06 crore tied to the government's PLI scheme, which is still pending. The company has appointed Prithvi Vachani as its executive director, awaiting shareholder consent. This financial quarter saw consolidated operational revenue jump to ₹21,863 crore, although net profit markedly decreased. Furthermore, a liability totaling ₹576.
TRAI releases draft guidelines on responsible AI use in telecom networks, services
TRAI has released draft guidelines for the responsible deployment of artificial intelligence across telecom networks and services, inviting public comments by November 27, 2026. The proposed framework seeks to align the sector's AI adoption with the Centre's India AI Governance Guidelines, focusing on accountability, transparency, fairness and safety.
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