FRESHDESK TOOLS
Freshworks posts first full-year profit; stock hits all-time low
Freshworks reported a $39.7 million profit in the October-December quarter, reversing a $23.8 million loss a year earlier, as rising adoption of its AI offerings lifted margins. Revenue increased to $222.7 million, while full-year 2025 revenue grew 16% to $838.8 million. Despite this, the stock fell to $8.66 amid AI concerns.
Freshworks forecasts annual profit below estimates amid AI-driven software worries
While businesses are adopting AI-driven software from firms such as Freshworks for IT services, workflow automation and customer support improvement, the new sophisticated tools from AI firms promising to do the same could threaten their market.
Girish Mathrubootham exits Freshworks: A timeline of the SaaS major’s 15-year journey
The vision of the founder of the company is summed up in one of his posts: “I wanted us to think and act like a global company even if we were still a team of 10.” Per its website, the provider of enterprise-grade, AI-assisted service software has served more than 73,000 customers in over 120 countries.
Conversational support platform ClearFeed raises $2.7 million in funding led by Peak XV accelerator Surge
Other investors participating in the round included 8VC, as per a statement. The company said it will use the new funds for product development and also to grow its go-to-market teams.
Freshworks launches Freshping, a website monitoring tool for SMBs, following its acqusition of Insping
Up to 36% of the company’s revenues come from large customers while the remaining is from SMBs, Freshworks CEO Girish Mathrubootham had earlier indicated.
Freshworks launches Freshconnect, a contextual communication tool
Available to Freshdesk and Freshsales users, the tool would make it easier for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals, the company said.
Freshworks acquires marketing software startup, Zarget
Cloud-based business software provider acquires marketing software startup.
Sales analytics startup Vymo receives $5-m in funding
The series-A funding round was from VC firm Sequoia India. This is Sequoia's third funding announcement this month in enterprise serving SaaS space.
Zarget raises $1.5 million in seed funding
Global venture capital firms Accel Partners and Matrix Partners and CEO of Freshdesk Girish Mathrubootham participated in the round along with some other investors.
Betaout raises $1.5 million from Beenext, Stanford Angels and others
Betaout will use this round of funding for customer acquisition in the Indian market and expansion in other Asian markets as well as for hiring professionals.
Freshdesk launches real time messaging service in app Hotline.io
Freshdesk has launched Hotline.io, an in app, real time messaging service, to help mobile first businesses provide real time support to their customers.
Freshdesk acquires file collaboration platform Framebench
Freshdesk, the cloud-based customer support software startup, has acquired Framebench, an online collaboration platform that enables teams to share, review and comment on videos, images, presentations and documents.
Chennai rain: Know how these startups are helping in relief & rehabilitation efforts
The employees of OrangeScape decided to do their part by creating a website Chennaiassemble.com on top of distributing food, medicine and clothes.
Startups say Chennai lags in positioning itself as tech melting pot
In the case of Chennai startup founders believe they are already behind in positioning the city as a product software melting pot.
I want all my employees to have BMWs, says Freshdesk's Girish Mathrubootham
Freshdesk, a cloud-based helpdesk software company, was founded in October 2010 by former Zoho executives Mathrubootham and Shanmugam Krishnaswamy.
Delhi-based Betaout raises Rs 3.2 crore in Angel Funding
Betaout, that makes marketing personalization software for ecommerce companies, has raised $500,000 or Rs 3.2 crore in seed round of funding.
After IITs, second-rung engineering colleges picking up on startup trend
Lack of infrastructure, facilities and an ecosystem are no more problems for such colleges, with external agents, mainly companies, coming to them to seek talent.
Google brings in PE subsidiary to capitalise on Indian startup boom
India’s startup ecosystem has become increasingly attractive for a spectrum of investors from large hedge funds to corporate venture capital arms.
Chennai emerges as the new hub of enterprise software startups like Zoho
Being an early adopter of Salesforce's cloud storage systems, Zoho saw value and focused on delivering products on the cloud.
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