ENTERPRISE SOFTWARE
Lenskart, Nykaa, PhysicsWallah see Q2 profits surge
New-age companies Nykaa, Lenskart, and PhysicsWallah reported strong numbers for the September quarter. This and more in today’s ETtech Top 5.
U.S. and Japanese Companies Struggle with Different Parts of AI Adoption—and Offer Different Lessons for Making It Work
Companies in both the U.S. and Japan are struggling to deploy AI, but often in very different ways. In the U.S., deployment is wide but shallow, meaning companies struggle to create real value with AI. In Japan, deployment has moved slowly, but where it has happened, it’s often deep and fruitful. Understanding what’s happening in both contexts offers important lessons for companies trying to develop an AI strategy and demonstrate ROI on their AI investments.
AI deployment accelerating, but enterprises becoming more discerning: Freshworks CEO Dennis Woodside
The Nasdaq-listed software-as-a-service (SaaS) company reported a 14% year-on-year increase in revenue to $245.4 million for the July-September quarter, marginally ahead of its guidance. Net profit stood at $18.3 million, compared with a loss of $4.7 million in the year-ago period.
Why are companies restricting AI access to employees
Goldman Sachs, Uber, JPMorgan and Nvidia are some of the global firms that have restricted their employees’ usage of AI tools
Beyond ‘no subscription’, NeoSapien sees a paid future for advanced AI features
The Bengaluru-based AI wearables startup is exploring another funding round in early 2027 but its CEO said there was no pressure to raise capital because its cash burn remained low and capital from earlier round was still in the bank.
Canva to cut about 22% of staff as growth slowdown triggers restructuring
Australian graphic design platform Canva Group said on Wednesday it would cut 1,271 jobs, or about 22% of its workforce, as part of a restructuring after growth slowed for the first time in a decade.
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Freshworks crosses $1 billion ARR as enterprise push lifts growth
Revenue for the July-September quarter rose to $245.4 million from $215.1 million a year earlier. Net profit stood at $18.3 million, compared with a loss of $4.7 million in the year-ago period. Its non-GAAP operating margin expanded to 29.8% from 21% a year earlier, while adjusted free cash flow increased 29% to $73.9 million.
Chip startup Agrani Labs looks to raise $108 million from Peak XV, Google, Samsung
Peak XV Partners is leading the round and is expected to contribute more than half of the total funding. Google, HCL Tech, Samsung Ventures and Stargazer, an investment firm set up by Groww's founders, are also expected to participate, the people cited above said.
Coders out, VCs in: Investors bet billions on AI-first services
The AI-native services firms’ promise of high margins and rapid growth with fewer people has attracted the interest of VC firms. If Distyl AI raised $175 million at a $1.8 billion valuation a year ago, Wonderful raised $550 million at a $5 billion valuation in September.
Deep use cases vault India to ChatGPT’s top global market: OpenAI's India MD
During a visit to India last year, the ChatGPT maker’s cofounder Sam Altman said that India was the fastest growing market for the frontier lab and was already the second largest in terms of users globally. Market estimates had earlier put the India user base at 100 million.
SaaS firm Capillary’s AI platform drives new customer wins, revenue grows 51%
Capillary’s aiRA (AI-powered Research Assistant) is an AI agent for enterprise brands that helps connect customer data across platforms and identifies opportunities to acquire, convert, retain and reactivate customers. It also executes campaigns through existing marketing tools, with human approval. It works with data from platforms such as Salesforce, Snowflake, Databricks, Google Ads and Meta, according to the investor presentation.
AI on the clock as fintechs demand payoff for spends
September-quarter earnings calls of Paytm, Pine Labs, Groww, PB Fintech, Kissht and Mobikwik reveal a shift across payments, stockbroking, lending and insurance. AI is moving beyond chatbots and experiments into decisions affecting the cost of acquiring, serving and retaining customers.
SaaS firm Capillary Technologies’ Q2 profit at Rs 21.9 crore, revenue rises 51%
Adjusted Ebitda (earnings before interest, tax, depreciation, and amortisation) rose 103% year-on-year (YoY) to Rs 44.9 crore, while adjusted Ebitda margin grew to 17% from 12% a year prior. SessionM, the US-based loyalty platform acquired from Mastercard in May, achieved breakeven during the quarter, Capillary said.
India’s small companies need to see AI as more than an artificial promise
India MSME news: India's micro, small and medium enterprises are exploring the adoption of artificial intelligence to enhance productivity. AI is expected to generate significant economic value for these enterprises in manufacturing and services sectors. Various challenges remain regarding the integration of AI into existing workflows and overcoming cost barriers. Collaborative efforts among industry bodies, technology providers, and the government are essential for facilitating this transition.
ET Product of the Year Awards 2026: Categories recognising products driving market impact
The Economic Times Product of the Year Awards 2026 celebrate cutting-edge innovations that make a substantial difference in the market and attract customer loyalty across diverse industries. Categories feature Enterprise SaaS, FinTech, Cybersecurity, as well as consumer goods such as banking solutions and smartphones. Judging criteria prioritize market presence, adoption rates, creativity, and execution excellence, with an emphasis on quantifiable achievements.
Cognizant sets up OpenAI Frontier Capability Group to help enterprises deploy AI at scale
Cognizant said it is scaling OpenAI across its own sales and customer success operations first, so clients can benefit from approaches tested at enterprise level.
The next AI advantage for India's developers: Turning code into companies
In India's rapidly growing builder economy, AI is revolutionising software creation, allowing developers to generate code and build prototypes in minutes. But speed is only half the battle-code to deployment is the other half. Through tools like GoDaddy's Developer Platform, the real opportunity is achieving this next half of the challenge seamlessly and turning fast-built applications into viable, long-lasting products and thriving companies.
Jio & let Jio, India’s crackling telco space
India's Reliance Jio and Bharti Airtel are now among the world's top telecom companies due to significant evolution. The integration of AI technologies is transforming telecom networks and helping to optimize operations effectively. This shift enhances the capacity for high-speed data transfer, which is essential for supporting AI applications. Telecom firms are addressing challenges such as siloed data and adapting to provide better services.
Software stocks slide as Fortinet, ServiceNow fail to meet lofty investor expectations
Software companies have been under intense scrutiny this year as investors weigh the likelihood of newer AI models disrupting traditional business models. The S&P 500 Software & Services Index has managed a 6% year-to-date rise, just about half the gains recorded by the S&P 500.
Dashverse shuts DashReels, seeks $40 million for AI push
The Bengaluru and San Franciscobased startup is pitching its businessto-business software platform, Frameo AI, to prospective investors as it moves away from acquiring and monetising viewers through its own app. The proposed fundraise is at an early stage, the people said.
Alphabet's heavy cloud spending drives bigger-than-expected cash burn
The company reported negative free cash flow of $9.07 billion, compared with analysts' estimate of a cash burn of $36 million, according to data compiled by LSEG.
AI can perform the work of 10 people, says Zoho’s Sridhar Vembu, warns of headcount impact
Sridhar Vembu, the visionary behind Zoho, raises alarms regarding the transformative role of AI on computer-related jobs. He posits that one AI-empowered individual might outperform several workers. While acknowledging impending job cuts, he is optimistic about fresh opportunities opening across different sectors. Vembu also points out the soaring costs tied to AI technologies, urging companies to pivot swiftly.
Google launches Gemini 4 Carbon AI model with cybersecurity focus
The launch comes two weeks after Google introduced Gemini 4 Argon, as the company expands its Gemini family of AI models for developers and enterprise customers.
Freshworks acquires AI startup Robusta to strengthen IT operations platform
The acquisition will bring Robusta’s AI-based incident investigation technology to Freshservice, Freshworks’ IT service management platform. Financial details of the deal were not disclosed.
Why big IT firms are buying stakes in AI startups
From HCLTech's $150 million investment in Indian AI startup Sarvam to Accenture's investment in Within, an enterprise AI company, IT firms are backing AI companies to access new technology and offer it to their clients.
Cognite reports $1 billion in verified AI value, confirming impact of industrial AI solutions
Driving approximately 36% of value verified to date, customers are leveraging AI and automated workflows to prevent costly asset shutdowns across complex industrial operations, help them get back running when the unexpected happens, and lower the costs of running their operations.
Exclusive | Cognizant in talks to invest in Indian AI startup Sarvam valuing it at $3.5-4 billion: sources
Cognizant’s potential investment in Sarvam comes as advances in agentic AI raise questions about the future of the IT services industry. AI agents are increasingly capable of automating tasks across software development, application maintenance and back-office operations, potentially disrupting traditional outsourcing models.
Protectt.ai takes majority stake in Bosch-incubated AIShield to build security platform
Protectt.ai, backed by Bessemer Venture Partners, has invested through a mix of primary and secondary share purchases. The business — AI Shield Private Limited — will operate as a separate entity, with existing intellectual property transferred to it, founder and chief executive Manish Mimani told ET. The deal value has not been disclosed.
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