CUSTOMER IMPACT
5 reasons why your product should be nominated for the ET Product of the Year Awards 2026
India's product landscape is rapidly transforming, driven by innovative solutions and upgraded offerings that cater to consumer demands. The ET Product of the Year Awards 2026 aims to shine a spotlight on products that have significantly impacted the market, emphasizing their success, user adoption, and overall customer value. Businesses are invited to submit nominations for products that debuted or evolved during the designated period to celebrate their accomplishments.
Beyond Business: The Leadership Philosophy of T. Kishan Singh
T. Kishan Singh highlights the influence of his father's dedication on his professional journey in the paper industry. He stresses the role of sustainable practices and customer relationships for long-term business success. Health and fitness are prioritized as essential elements for effective leadership and overall well-being. Singh shares that consistency and resilience are vital in navigating challenges, both personally and professionally.
Shyam Prakash Pal: Building the Next Generation of Digital-First Consumer Brands
Shyam Prakash Pal articulates the importance of fostering consumer brands within the rapidly changing digital landscape. He underscores the necessity of creativity, discipline, and collaborative effort in both professional and personal health. For effective leadership, maintaining physical health and mental clarity is paramount. Pal advocates for establishing consistent wellness practices, positioning health as integral to achieving long-lasting success in the business realm.
UAE launches digital ATA Carnet system, becoming first country outside Europe to adopt paperless customs process
The United Arab Emirates (UAE) has launched the eATA Carnet system, becoming the first country outside Europe to adopt the digital customs facility. Rolled out on November 9, 2026, with support from Dubai Chambers, the system allows businesses to process temporary imports and exports electronically using digital declarations and QR codes.
Titan bets on studded jewellery, premium watches and eyewear to drive growth
Titan’s strong Q2 performance, driven by studded jewellery and premiumisation, is expected to sustain earnings growth, with gold price stability and a prolonged wedding season likely to revive buyer growth.
Trump's midterm poll setback won't derail India-US trade talks: Official
India and the US are continuing technical negotiations on the first tranche of their proposed bilateral trade agreement, with a US customs and trade facilitation team visiting New Delhi on November 2-3. Officials said the talks will continue despite the Republican Party losing its majorities in both chambers of Congress. India is seeking lower US tariffs than those faced by competitors such as Bangladesh, Vietnam and Cambodia.
PHD Chamber seeks capital gains tax rationalisation, doing away with BCD on feedstock
The PHD Chamber of Commerce and Industry has urged the government to abolish long-term capital gains tax on equity investments, cut short-term capital gains tax to 10% and reduce securities transaction tax (STT) rates in its pre-Budget recommendations for FY28.
Jaguar Land Rover to launch its first electric vehicles in key growth market India in 2027: MD
Jaguar Land Rover (JLR) will enter India's luxury electric vehicle market in 2027 with the Range Rover Electric and Range Rover Sport Electric. The company will also launch the new Jaguar GT next year. JLR India plans to initially import the EVs to test demand, expand its retail network to 40 outlets and capitalise on India's growing premium car market.
India’s product landscape is changing: Which products are setting the benchmark across technology, finance, and consumer markets?
The ET Product of the Year Awards 2026 showcase India's rapidly growing product ecosystem by honoring groundbreaking innovations across diverse sectors such as enterprise technology, financial services, and consumer markets. These awards place emphasis on products that have made a significant market impact, gained customer adoption, and demonstrated exceptional innovation, motivating companies to present their tangible successes and contributions to the industry.
Bank holiday on Diwali/Bali Pratipada? Are banks open or closed today on November 10, 2026?
Bank holiday today: Bank branches in few states will be closed on November 10, 2026. This closure is due to the observance of Bali Pratipada and other festivals. Customers will be unable to conduct branch transactions on this day. However, digital banking services will remain available for various transactions. Customers can utilize UPI payments, ATM cash withdrawals, and online banking facilities during the holiday.
Linguistic barriers & legacy tech slow India’s VoiceAI shift
India’s broader conversational artificial intelligence market, spanning voice and text-based applications, is estimated at $500-550 million and has an addressable opportunity of about $4 billion over the next decade, growing at 23-25% annually, Deloitte India estimates.
Don't let fare caps clip airlines' wings
Recently, airline price surges during festival seasons have raised concerns about imposing fare caps. While there is public demand for such measures, they may disrupt airlines' pricing flexibility. Regulations on airfares are more effective when they account for market demand and emergencies like natural disasters. Airlines might resort to add-on charges if their revenue is impacted by fare restrictions.
Under attack, banks bolster cyber covers, opt for higher sum assured to protect against hits
For large financial institutions, the biggest impact often is the loss arising from systems remaining unavailable after an attack, rather than the immediate cost of the breach. Besides business interruption, ransomware, data theft, cyber extortion and third-party liabilities are among the key risks.
Consumer goods cos turn to cost cutting amid higher input prices to protect demand, revive volume growth
The cost-cutting comes amid an elevated input-price outlook flagged by several companies during recent earnings calls, due to high raw material prices, supply disruptions and freight charges. They are cutting trade investments as well as rationalising vendor networks to negotiate better rates through higher volumes.
NBFCs eye rate hikes, higher fees to offset insurance income hit
Non-bank lenders and housing finance companies are expected to raise lending rates in response to proposed regulatory changes. This adjustment aims to offset potential income losses from caps on insurance distribution. Companies such as Bajaj Housing Finance and Home First Finance are considering changing their product mix and increasing fees. The Insurance Regulatory and Development Authority of India has proposed stringent commission cuts on credit-linked insurance products.
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
AI to boost industrial robotics growth, but manufacturers may benefit less than customers: S&P Global
Artificial intelligence is anticipated to significantly enhance the long-term prospects of industrial robotics and automation. Manufacturers may experience reduced benefits compared to their customers, as equipment utilization increases. Global industrial robot installations have increased markedly, driven by labour shortages and productivity needs. AI improvements are projected to further expand automation capabilities before achieving full autonomy. However, the overall impact on manufacturers' profits remains uncertain due to competitive market dynamics.
TPG invests ₹525 crore in Kirloskar-backed Arka Fincap
The Rise Funds of TPG is planning a significant investment of ₹525 crore into Arka Fincap, backed by the Kirloskar Group. This investment has the potential to be increased to ₹800 crore based on specific performance indicators and regulatory green lights. The funds will support Arka's expansion into secured retail lending and revamp its technological infrastructure.
Airtel's premiumisation push comes at a cost as net subscriber additions fall 78%
Bharti Airtel's net mobile subscriber additions plunged 78% sequentially to 7.2 lakh in the September quarter after it discontinued its Rs 299 prepaid smartphone plan, pushing churn higher. However, stronger ARPU growth to Rs 271 helped offset slower additions, supporting revenue and operating profit growth.
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