CUSTOMER GRIEVANCES
Linguistic barriers & legacy tech slow India’s VoiceAI shift
India’s broader conversational artificial intelligence market, spanning voice and text-based applications, is estimated at $500-550 million and has an addressable opportunity of about $4 billion over the next decade, growing at 23-25% annually, Deloitte India estimates.
UPI Payment failed or stuck? When banks must refund your money and pay ₹100 per day in compensation
Have you ever faced a situation where a UPI payment was debited from your account but not received by the recipient? Discover the steps to handle failed UPI transactions, understand the reversal process, and learn how long refunds typically take. Stay vigilant against potential fraud while navigating the complexities of digital payments.
Lost money to a UPI scam? The first 3 days could decide how much you can recover
In the blink of an eye, UPI scams can wipe out your bank savings, but there's hope for victims. The Reserve Bank of India stands ready to safeguard you against unauthorized transactions. Discover essential actions to take the moment fraud strikes, understand how liability is assessed, and find out what steps to take if your bank turns down your claim.
Succession planning: When a family breaks up, how does the business survive?
If the next generation wants to preserve the family business bot not necessarily together, here’s how they can execute the split without impacting the wealth.
How digital distribution shifts the balance of power towards the customer
The insurance sector grapples with pressing issues like mis-selling and customer complaints, which hinder the efficacy of policies. However, digital platforms offer improved transparency, enabling consumers to make well-informed choices about their coverage options. By comparing policies, customers not only save on premiums but also gain better insights into their coverage. Additionally, digital channels simplify grievance resolution, fostering easier interactions with insurers.
Consent managers search for viable revenue model as registration nears
Consent managers are intended to help individuals manage, review and withdraw consent for the processing of their personal data, and they're required to be registered with the Data Protection Board of India (DPBI). A consent manager is data-blind, and processes metadata, consent artifacts, and cryptographic routing instructions.
- Go To Page 1
Rs 36.4 lakh fraud in Post Office through NSC and term deposit: India Post employees convicted; Madhya Pradesh HC grants relief to depositors
Employees at the Bina branch of India Post defrauded depositors out of Rs 36.4 lakh through forged documents. The Madhya Pradesh High Court has ordered the postal department to refund the victims with applicable interest. This decision follows a case where the victims were misled by unauthorized employees posing as authorized staff. The High Court's ruling emphasizes the trust placed in the postal employees by the victims.
India is addressing Wall Street’s favourite ‘elephant’ in the room to its own advantage
The Indian government has identified 762 potential applications of artificial intelligence across 62 ministries and departments, spanning farming, railway safety, tax compliance, public grievances, customs and healthcare. While some tools are already in use, others remain in pilot or development stages.
3 Warning Signs Your Supplier Is in Distress
Suppliers to multinational corporations are under growing pressure from tariffs, logistics disruptions, compliance demands, and repeated global shocks, yet many buyers still rely on conventional indicators—audits passed, orders filled, service levels met—that can obscure deeper distress. Supplier weakness often appears first not as outright failure but as a gradual retreat: range thinning, when suppliers stop investing in innovation and improvements; descaling, when they reduce capacity, defer upgrades, or lose resilience; and withdrawal, when they quietly stop bidding, decline complex work, or exit parts of the network. By assessing supplier health across innovation, investment, capability, service resilience, commercial participation, and network position, executives can detect early warning signs before a valued partner disappears. The right response depends on the stage of distress: protect innovation through cost-sharing and co-investment, protect capability through operational support and simpler governance, and protect optionality through targeted retention plans and stronger supplier voice mechanisms.
Anthropic IPO rocks Indian IT; Why Walmart is in no hurry to list Flipkart
Anthropic’s US IPO filing sent Indian IT stocks lower on Tuesday. This and more in today’s ETtech Top 5.
Research: Navigating the Business Risks of Changing Pro-America Sentiment
U.S. firms increasingly operate in a marketplace where “Made in USA” is no longer a neutral provenance claim but a charged political signal. A new study analyzing 5,355 companies over twenty years found that pro-America marketing has increasingly shifted from pride-based patriotism to grievance-fueled, us‑versus‑them nationalism. While this can create upsides—new customers, loyalty, pricing power—it also exposes companies to narrative capture, boycotts, and legal scrutiny. To avoid risk, companies must examine their exposure along two axes: domestic embeddedness and symbolic intensity. Leaders must align operations and symbolism, set clear guardrails, and proactively manage meaning drift before others define their loyalties.
Rs 435 on Rs 4350: Shangri-La Eros Delhi fined Rs 1 lakh for adding 10% service charge to food bills automatically; CCPA says customers cannot be forced to request its removal
CCPA has fined Shangri-La Eros Delhi Rs 1 lakh for automatically adding a 10% service charge to restaurant bills. The regulator rejected the hotel's argument that menu disclosures and optional labels justified the practice, citing consumer protection guidelines upheld by the Delhi High Court. The hotel had refunded the complainant and stopped the levy from October 1, 2026.
Woman found AC, TV damaged in shifting, 23 items missing; sought Rs 7.75 lakh compensation from movers; gets relief in consumer commission
The lady claimed that the AC was delivered in broken condition, which is beyond repair and the LED TV was also damaged. When she told this to the movers, they were allegedly not ready to accept their mistake and, in turn, blamed others. According to Ms Longchar, the movers agreed to pay Rs 25,000 for the damaged AC after a lot of hassle.
Gurgaon Electricity Update: New power company, more choice? Eleven Power gets 25-year licence; What it means for 8.3 lakh consumers
Haryana Electricity Regulatory Commission has granted a 25-year electricity distribution licence to Eleven Power for Gurgaon, Manesar, Sohna and Nuh. The Rs 4,716.7 crore investment plan could give over 8.3 lakh consumers a choice of electricity supplier alongside state-run utilities, subject to network development and regulatory approvals.
'Twelve years, 12 questions': Akhilesh Yadav targets Centre on banking problems in India
Akhilesh Yadav has posed twelve significant questions to the Centre about the current state of the banking sector. His concerns highlight issues like bank privatisation, high fees, and the challenges faced by customers. He queries the closure of rural branches and the accessibility of loans for young borrowers and small traders. Yadav also addresses cyber fraud, loan interest rates, and the pressure on bank employees affecting customer service.
Listen to consumer feedback, it helps
In a move to address mounting criticism, the Election Commission of India has streamlined the electoral roll verification process in Delhi, resolving over 20 lakh of the 33 lakh cases. Booth-level officers have taken to visiting residences to rectify issues and facilitate easier documentation. Embracing constructive criticism can significantly enhance governance and business practices alike, underscoring the importance of engaging with stakeholders effectively to safeguard reputation.
Zetwerk IPO eyes big returns; Flipkart alumni seek Esop buyback
Zetwerk’s early investors are poised for big gains as the platform prepares to go public. This and more in today’s ETtech Top 5.
Two health insurance policies, one hospital bill: Here’s how to claim the unpaid hospital bill from the second insurer
Navigating health insurance claims can be tricky, especially when you have multiple policies. If your hospital bill exceeds your coverage, understanding how to leverage both policies effectively is key. Discover the guidelines from IRDAI, the claiming process, and essential tips to avoid common pitfalls when filing claims with two insurers.
Bank reduced interest on Rs 5.89 crore FD from 7.75% to 3.5% citing non-renewal; Delhi HC rejects arbitrary rate cut on this ground
Bank reduced FD rate from 7.75% to 3.5% citing non-renewal of court order FD upon maturity; Delhi HC rules banks cannot reduce such FD interest arbitrarily.
Google Gmail account dispute: Delhi High Court says commercial email services don't qualify as public function
The Delhi High Court has dismissed a petition by Janta Live Press Network seeking restoration of its disabled Gmail account, ruling that providing email services is a commercial activity that does not automatically qualify as a public function. Justice Amit Mahajan said a private entity’s popularity or the importance of its services to a business does not determine whether it falls under writ jurisdiction.
GST reforms 2026: Govt plans faceless, centralised CGST system for 2 lakh multi-jurisdiction taxpayers
GST reforms 2026 will move around 2 lakh businesses operating across multiple CGST jurisdictions towards a centralised, faceless tax administration, Finance Minister Nirmala Sitharaman said. The framework will cover scrutiny, audits, adjudication, appeals and taxpayer services, with public consultation planned before Budget 2027 and implementation targeted for FY28.
Flipkart customer orders smartphone but receives soap in sealed box: Sept 18 court order directs full refund with interest & compensation for mental harassment
A Delhi consumer commission has held Flipkart guilty of deficiency in service and unfair trade practice after a customer received bars of soap instead of a Realme Narzo 50A smartphone worth Rs 10,574. The commission directed Flipkart to refund the purchase price with 7% annual interest and pay Rs 5,000 as compensation for mental harassment and Rs 5,000 towards litigation expenses. The company has been given 60 days to comply with the order.
IRDAI and the avoidable art of regulatory jaywalking
The recent policy adjustments by IRDAI have led to a marked decline in investor confidence and value within the insurance industry. The transition from a lenient regulatory approach to a more rigorous one has sharply impacted stock values. Concerns over commission payments prompted this swift regulatory action, which may have been excessive.
Karnataka invites startups to solve citizen service, water challenges
The first call focuses on two areas -- improving citizen-centric services through Praja Seva and addressing urban water challenges through the Bangalore Water Supply and Sewerage Board (BWSSB).
Railways plans recast of freight wagon operations
Besides addressing commercial concerns, the national transporter also expects to improve the reliability of its network through predictive maintenance. "The aim is to find emerging defects before components fail," an official said, noting that sensor readings and inspection data help maintenance teams identify unusual heat, impact, loading or wear patterns.
Next-gen GST reforms: Single registration, easier input tax credit among key MSME demands
The 57th GST Council meeting, now slated for October 8, 2026 (Thursday), is likely to consider several proposals aimed at easing the compliance burden for small businesses in the country.
Insurance misselling misunderstood: The regulator’s proposal is tantamount to addressing the symptom, while ignoring the cause
In FY25, the Indian insurance sector experienced significant premium growth while maintaining flat penetration rates. However, complaints regarding misselling and customer dissatisfaction have risen. The Insurance Regulatory and Development Authority of India is considering reintroducing commission caps to combat these issues. Previous successful strategies in other countries suggest combining commission ceilings with clawbacks to incentivize appropriate sales.
Reducing commissions may help curb mis-selling of insurance products; IRDAI’s role remains crucial
The Insurance Regulatory and Development Authority of India has announced new proposals to limit commission rates for insurance distributors. This move seeks to tackle high distribution costs, ultimately enhancing the policyholder experience. By implementing reforms aimed at fostering customer-centric practices, the initiative aims to curtail the mis-selling of insurance products. Insurers must align their compensation methods with the value delivered to customers.
IRDAI’s insurance distribution paper: Economics in focus, consumer protection gaps remain
Rules and caps can change behaviour. Incentives determine whether organisations merely comply with the rules or actually change the behaviour that created the problem. No regulator can adjudicate every commercial decision made by every insurer and distributor.
Load More
