CUSTOMER FRAUD
Amazon Prime Refund: $3 million for customers after lawsuit alleges company made subscription cancellations complicated; also pledges $1.5 million for consumer protection
Amazon Prime Refund: Amazon has agreed to pay $3 million to eligible Prime customers in Arizona to settle allegations that its six-step membership cancellation process made it difficult for subscribers to end their memberships. The company will also contribute $1.5 million towards consumer protection, pay $1.5 million in legal expenses and donate $1 million to food charities. Amazon has denied wrongdoing.
SC asks WhatsApp, others to list measures to prevent digital arrest, related cyber crimes
In an order uploaded on the website with regard to the hearing conducted on October 29 in a suo motu case titled 'In Re: Victims of Digital Arrest Related to Forged Documents', a bench headed by Chief Justice of India Surya Kant asked WhatsApp and like intermediaries to simultaneously submit their proposals to the I4C (Indian Cybercrime Coordination Centre).
How intelligent commerce is shaping the next frontier of merchant payments
For a decade, the task in India’s merchant payments was to get every shop and website to accept digital money. The value, leaders argued, at GFF 2026, is now moving to identity, risk, credit and growth, and to preparing the checkout for AI agents that may soon shop on consumers’ behalf.
The US, Singapore and Taiwan have all looked at Alice Huang or her company Megaspeed; here’s what each investigation covers
One Chinese businesswoman, three countries and a growing national security controversy. Alice Huang has drawn scrutiny in the US, Singapore and Taiwan over her alleged links to Beijing and her former company, Megaspeed. But each country's role is different. While US authorities have examined suspected Chinese intelligence links, Singapore is investigating Megaspeed, and Taiwan's reported inquiry centres on her alleged connections to China.
Lost money to a UPI scam? The first 3 days could decide how much you can recover
In the blink of an eye, UPI scams can wipe out your bank savings, but there's hope for victims. The Reserve Bank of India stands ready to safeguard you against unauthorized transactions. Discover essential actions to take the moment fraud strikes, understand how liability is assessed, and find out what steps to take if your bank turns down your claim.
SBI told to refund Rs 1.59 lakh with 9% interest after 68-year-old who never activated his ATM card lost money through multiple AePS transactions
The Rajkot District Consumer Disputes Redressal Commission has directed SBI to refund Rs 1,59,999 to a 68-year-old customer after unauthorised AePS withdrawals were reported from his savings account. The customer said he had never activated his ATM card or used digital banking. The bank must also pay 9% annual interest and Rs 10,000 towards litigation expenses.
- Go To Page 1
22-year-old man turns Green Gas meter update into Rs 32 lakh scam; Lucknow resident loses fortune after downloading WhatsApp APK
Lucknow Cyber Crime Police have arrested a 22-year-old man from Dhanbad, Jharkhand, over an alleged fake Green Gas meter update app scam that reportedly caused a loss of Rs 32 lakh. Consumers were targeted through WhatsApp messages asking them to install a fraudulent APK file. Here is how the alleged fraud operated and what police recovered during the arrest.
Trump’s chief of staff, Stephen Miller, has been at the center of his immigration crackdown; here’s what we know about his close association with the president
Trump announced that Stephen Miller would replace Susie Wiles as chief of staff. Miller, known for his role in immigration policy, previously served as White House deputy chief of staff. Wiles resigned following disappointing midterm election results for the Republican Party. Trump emphasized that the staff change was not directly related to election outcomes but was simply a change he deemed necessary.
AvenuesAI Q2 revenue jumps 47% as AI-first fintech transformation gathers momentum
AvenuesAI reported a steady set of second-quarter FY27 numbers, with the company continuing to build momentum behind its broader transformation from a payments gateway-led business into an AI-first financial technology infrastructure platform.
Cybercrime networks shift to smaller, mobile scam operations amid enforcement pressure: FATF
In its report released from Paris, the global money-laundering watchdog said large, fortified compounds where cyber slaves were forced to commit financial cybercrimes are being moved to apartments, houses, hotels and office floors, sometimes rebranding as legitimate outsourcing or marketing firms.
Cybercrime networks shift to smaller, mobile scam operations amid enforcement pressure: FATF
In its report released from Paris, the global money-laundering watchdog said large, fortified compounds where cyber slaves were forced to commit financial cybercrimes are being moved to apartments, houses, hotels and office floors, sometimes rebranding as legitimate outsourcing or marketing firms.
Rs. 400 crore of ‘cash’ that existed only on paper: Not for the first time, nor will it be the last
When something is wrong inside a company, the people running it know first. The auditors may sense it next. A regulator might confirm it years later, in an order the public finally gets to read. The ordinary shareholder sits at the very end of that queue, usually learning the truth only after the share price has already delivered its verdict. The value of reading the accounts closely is simple: It is the one way to move a little higher up that queue, while there is still time to act.
NPCI defends MDR charges in SC, says merchants can't pass on them to customers
The top court on September 28 had sought responses from the Centre and others, including the NPCI, on a petition challenging the decision to impose an MDR on specified UPI person-to-merchant transactions above Rs 2,000.
Bengaluru woman calls customer care to seek Rs 441 refund for ill-fitting clothes, loses Rs 1.05 lakh
A Bengaluru woman lost Rs 1.05 lakh while trying to get a Rs 441 refund for ill-fitting clothes after contacting a fake customer care number found online. In a separate incident, another woman lost Rs 98,000 while seeking a replacement for a damaged curd packet ordered through Blinkit.
SBI-led banking alliance comes together to mount a defence to AI threats
Indian Banks' Association, led by State Bank of India, is developing a strategy for cybersecurity in the AI era. The initiative focuses on improving coordination among banks and facilitating timely information sharing. Increasing digitalization has expanded the potential for cyberattacks, urging immediate measures to mitigate risks.
A family office with $36 billion took on $160 billion of exposure, and its founder got 18 years in prison
Sung Kook 'Bill' Hwang received an 18-year prison sentence for his involvement in the Archegos Capital Management collapse. The firm’s failure resulted in over $10 billion in losses for major banks. Prosecutors previously sought a 21-year sentence and over $12 billion in financial penalties from Hwang. During sentencing, the judge compared Hwang's actions to those of Sam Bankman-Fried from FTX.
Central cyber security agency warns banks, NBFCs of AI attacks; I4C reveals how hackers are executing multi-crore frauds
I4C has warned banks, NBFCs and fintech firms about AI-powered cyberattacks that enable hackers to execute fraudulent transactions at machine speed. The agency has flagged multi-crore unauthorised fund transfers, urged financial institutions to strengthen API security and directed them to report cyber incidents to CERT-In and RBI within six hours.
OneStack raises Rs 12.5 crore to take cooperative banks deeper into UPI ecosystem
OneStack, a fintech provider, secured ₹12.5 crore funding to enhance cooperative bank participation in UPI payments. The funding will help expand services among cooperative banks and NBFCs while developing compliance offerings. Partner banks can now act as UPI issuers and acquirers, which improves revenue opportunities. This shift allows banks to maintain direct relationships with customers and merchants while managing transaction data.
Stockal scam: Trading platform says unauthorised third party accessed customer accounts
Stockal has disclosed that unauthorized trading practices impacted 13 client accounts, resulting in notable financial losses. Investors claim their assets were liquidated without consent, redirecting funds towards unauthorized transactions. An investigation revealed there was no compromise within Stockal's systems; however, it points to a likely social engineering incident. Affected investors have reached out to regulatory bodies in India and the U.S.
ETtech Explainer: Why SIM-binding is a concern for consumers and businesses
A new study raises alarms about the Department of Telecommunications' proposed SIM-binding requirement for messaging applications. The mandate could severely disrupt operations for consumers and businesses alike, especially impacting international travelers who depend on local SIMs or Wi-Fi. Businesses are bracing for heightened costs and difficulties tied to limited device accessibility.
PNB staffer, Pune man arrested in alleged Rs 10.24 crore bank fraud case
An office assistant of Punjab National Bank in Greater Noida and a private individual have been arrested for alleged fraud. The fraudulent activity involved Rs 10.24 crore in unauthorized withdrawals from multiple customer accounts. Punjab National Bank's investigation began after a customer reported suspicious debit transactions in her account. The accused allegedly carried out the transactions over three years using compromised banking credentials.
SaaS firm Capillary’s AI platform drives new customer wins, revenue grows 51%
Capillary’s aiRA (AI-powered Research Assistant) is an AI agent for enterprise brands that helps connect customer data across platforms and identifies opportunities to acquire, convert, retain and reactivate customers. It also executes campaigns through existing marketing tools, with human approval. It works with data from platforms such as Salesforce, Snowflake, Databricks, Google Ads and Meta, according to the investor presentation.
Innefu Labs’ AI platform uncovers suspected Rs 5,700 crore GST fraud network
According to Innefu Labs, Prophecy Eagle I identified several patterns, including the alleged reuse of the same facial identity across multiple business registrations in different geographical regions within a month.
SaaS firm Capillary Technologies’ Q2 profit at Rs 21.9 crore, revenue rises 51%
Adjusted Ebitda (earnings before interest, tax, depreciation, and amortisation) rose 103% year-on-year (YoY) to Rs 44.9 crore, while adjusted Ebitda margin grew to 17% from 12% a year prior. SessionM, the US-based loyalty platform acquired from Mastercard in May, achieved breakeven during the quarter, Capillary said.
Spandana Sphoorty Financial reports cyberattack involving its bank account
Spandana Sphoorty Financial encountered a cyber fraud incident with unauthorized transactions on November 1. The amount involved was approximately 78 million rupees, which was transferred to multiple beneficiary accounts. Upon detection, the company promptly stopped affected services and notified its bank. A request for reversal and account freezing was also made to the bank. Additionally, Spandana registered a complaint with the National Cyber Crime Reporting Portal.
Banks report 10-50% gains in productivity, turnaround time and costs from AI-led initiatives
Several banks in India have implemented artificial intelligence initiatives that have increased productivity and efficiency significantly. Notably, Kotak Mahindra Bank has improved its handling of corporate servicing volumes by 20-30% with the same workforce. Axis Bank's AI solutions are enhancing customer experience and improving operational efficiency across its operations. HDFC Bank has reported a reduction in service delivery turnaround times by 30%, reflecting the impact of digitization.
Rs 36.4 lakh fraud in Post Office through NSC and term deposit: India Post employees convicted; Madhya Pradesh HC grants relief to depositors
Employees at the Bina branch of India Post defrauded depositors out of Rs 36.4 lakh through forged documents. The Madhya Pradesh High Court has ordered the postal department to refund the victims with applicable interest. This decision follows a case where the victims were misled by unauthorized employees posing as authorized staff. The High Court's ruling emphasizes the trust placed in the postal employees by the victims.
SC cracks down on banks, seeks mandatory payouts to cyber fraud victims
The Supreme Court has questioned the Reserve Bank of India's effectiveness in preventing digital fraud. Financial institutions must be held accountable for their role in cybercrime under new regulations. A mandatory liability clause is essential to ensure victims are compensated for losses. The court emphasizes that banks should enhance preventive measures against unusual transactions. The Attorney General mentioned that the RBI is working on regulations to address these issues.
PNB suspends 12 employees, files CBI case over alleged bank fraud involving ₹10 crore
Punjab National Bank has taken action by suspending twelve staff members linked to unauthorized fund transfers utilizing the branch manager's password. Evidence points to a female employee collaborating with external parties in these transactions. Current estimates of the losses indicate they are below Rs 10 crore, contradicting widespread claims online.
Load More
