CUSTOMER EXPERIENCE
ET AI Awards 2027 are here: Discover if your AI innovation is ready for the spotlight of a national stage!
Celebrating the future of technology, the ET AI Awards 2027 acknowledges key innovations and leadership in AI from various industries in India. With an impressive array of over 40 categories, these awards emphasize the importance of AI developments by startups, SMEs, and large enterprises, offering a valuable stage for recognizing their contributions to the AI ecosystem.
Hundo Pizza raises Rs 7.5 crore in first funding round led by Titan Capital
Founded in 2020, the brand is shifting towards expansion and enhancing its operational infrastructure. The company aims to achieve an annualised revenue run rate of Rs 60 crore by FY 2027–28.
Air India makes tangible progress in transformation, but turnaround will take time: Singapore Airlines
Air India is making progress in its multi-year transformation, focusing on customer experience and operational improvements. Singapore Airlines reported lower losses from associated companies, primarily Air India, aiding financial performance. The airline group faced challenges due to elevated jet fuel prices impacting profitability during the first half. Despite this, Singapore Airlines reported improved performance in the second quarter amid record revenues.
Beyond Business: The Leadership Philosophy of T. Kishan Singh
T. Kishan Singh highlights the influence of his father's dedication on his professional journey in the paper industry. He stresses the role of sustainable practices and customer relationships for long-term business success. Health and fitness are prioritized as essential elements for effective leadership and overall well-being. Singh shares that consistency and resilience are vital in navigating challenges, both personally and professionally.
Sumit Shrivastava: From Inspiring People to Building Destinations — The Vision Behind DNA Ventures’ $100 Million Ambition
Sumit Shrivastava reflects on his real estate career, underscoring the importance of understanding clients for achieving success. He notes the transition of the Indian market towards well-planned communities and lucrative investments. Balancing work with personal wellness is a priority for him, and he encourages others in the industry to consider health as foundational to their accomplishments. Sustainable practices are vital for long-term success in both their careers and personal lives.
UAE launches digital ATA Carnet system, becoming first country outside Europe to adopt paperless customs process
The United Arab Emirates (UAE) has launched the eATA Carnet system, becoming the first country outside Europe to adopt the digital customs facility. Rolled out on November 9, 2026, with support from Dubai Chambers, the system allows businesses to process temporary imports and exports electronically using digital declarations and QR codes.
OpenAI to discontinue old ChatGPT voice modes from Dec 11; users to shift to live voice mode
OpenAI will discontinue the Advanced and Standard voice options in ChatGPT from December 11 this year, moving users to its newer Live voice mode as the company looks to simplify the voice experience and focus on improving its latest technology.
When every bank has an app, what actually makes digital banking different?
With UPI resetting customer expectations, the real differentiator in digital banking is no longer having an app, but how seamlessly it brings payments, savings, investments and credit together in one place.
India’s product landscape is changing: Which products are setting the benchmark across technology, finance, and consumer markets?
The ET Product of the Year Awards 2026 showcase India's rapidly growing product ecosystem by honoring groundbreaking innovations across diverse sectors such as enterprise technology, financial services, and consumer markets. These awards place emphasis on products that have made a significant market impact, gained customer adoption, and demonstrated exceptional innovation, motivating companies to present their tangible successes and contributions to the industry.
BPO jobs on a seesaw as bots call the shots
Voice AI is driving call centres even as hiring grows, but the shift towards complex tasks leaves freshers scrambling for a new career ladder.
Linguistic barriers & legacy tech slow India’s VoiceAI shift
India’s broader conversational artificial intelligence market, spanning voice and text-based applications, is estimated at $500-550 million and has an addressable opportunity of about $4 billion over the next decade, growing at 23-25% annually, Deloitte India estimates.
Disney, Adobe to co-develop custom AI models tailored for media giant
The move, announced Monday, will start with speeding up project development timelines at Disney's Experiences division, home to its global theme parks, resorts and cruise lines, and for concept exploration at StudioLAB, the innovation hub within Walt Disney Studios.
Just days before turning 13, teenager started a tomato business; now grows 7,000 plants and has customers as far as Australia
At 14, Jacob Mann has turned a childhood gardening interest into The Tomato Cart, a business that began with a homemade bicycle trailer and now grows up to 7,000 tomato plants a year. From selling seedlings at local markets to shipping merchandise to Australia, his journey began just days before his 13th birthday.
Airlines go premium as demand for business-class seats outpaces economy
Since 2020, airlines have increased the number of premium seats significantly to meet growing consumer demand. Airlines are adopting strategies to enhance premium offerings, including gourmet meals and exclusive lounges. This focus has resulted in premium products generating substantial ticket revenue. Various airlines are implementing new options, such as Economy Plus and first-class services.
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
Kaju katli went dark chocolate, peda fell for coffee & boondi turned into tart: Diwali mithai is rewriting its own recipe
India's festive mithai market is getting a contemporary makeover as sweet makers combine traditional flavours with chocolates, biscuits, pastries and other modern formats. From coffee hazelnut peda and rose-orange kaju rolls to kalakand Biscoff and kesar kulfi-inspired chocolate bars, brands are experimenting with familiar Indian sweets to attract younger consumers and premium gifting buyers. Bombay Sweet Shop, Dzurt and Sage & Saffron are among the businesses seeing growing interest, although fusion mithai remains a small niche in India's larger sweets market.
IndusInd Bank customers can now send money abroad in 123 currencies through J.P. Morgan tie-up
IndusInd Bank has teamed up with J.P. Morgan Payments to elevate their outward remittance capabilities. This partnership enables customers to transfer money globally in 123 currencies with local-currency settlements. By integrating the Xpedite solution, the bank aims to simplify international transactions and plans to enhance online and mobile banking offerings for a more user-friendly experience.
Stop AI from Eroding Your Brand
Artificial intelligence is changing how companies operate and how customers experience their brands. New research suggests that companies with lower levels of “brand debt”—the trust, relevance, and consistency lost when products, experiences, and decisions drift away from customer expectations—are significantly more likely to outperform their peers. Drawing on a benchmark of 60 companies and lessons from Bose’s digital transformation, the lessons here are that managing brand debt should become an enterprise-wide priority rather than a marketing exercise. As AI increasingly shapes customer interactions, companies that manage brand debt deliberately will be better positioned to strengthen trust, sustain growth, and preserve competitive advantage
Freshworks crosses $1 billion ARR as enterprise push lifts growth
Revenue for the July-September quarter rose to $245.4 million from $215.1 million a year earlier. Net profit stood at $18.3 million, compared with a loss of $4.7 million in the year-ago period. Its non-GAAP operating margin expanded to 29.8% from 21% a year earlier, while adjusted free cash flow increased 29% to $73.9 million.
Load More
