CONVERSATIONAL AI
The enterprise sales productivity paradox: Why more training isn't always delivering better performance
Effective sales training focuses on providing reps with repeated practice and feedback rather than mere completion statistics. Most sales representatives struggle to handle customer objections effectively due to insufficient practice. The introduction of AI Roleplay allows reps to rehearse challenging scenarios and receive instant feedback on performance.
Future of Knowledge Work Summit 2026: Six reasons business leaders should be at the event
As organisations move from AI experimentation to enterprise-wide adoption, business leaders need practical insights into implementation, productivity, and workforce transformation. The Economic Times' Future of Knowledge Work Summit 2026 will bring together industry leaders, policymakers, and decision-makers in Mumbai to examine these priorities.
60-year-old takes ChatGPT advice on not paying rent to landlord; AI says losing home is 'legally impossible', now he is homeless and suing OpenAI
A Danish man has sued OpenAI, claiming ChatGPT encouraged him to withhold rent during a dispute with his landlord and later convinced him they were business partners building a billion-dollar venture. He says he was evicted and ended up sleeping behind a rented car with his two dogs before moving into a campsite cabin.
Trump backed Jensen Huang until the end, urged Nvidia chief to fight for his job before exit: Report
Donald Trump called Nvidia CEO Jensen Huang to urge him to maintain his position amid an espionage scandal. Trump remained a prominent supporter of Huang despite warnings about his alleged relationship with a Chinese citizen. The president viewed Nvidia as essential to the US economy and feared the impact of Huang's removal. Huang's influence shaped Trump's approach to semiconductor exports to China.
Adobe VP of global strategic partnerships Shilpa Anand on bringing creative tools to ChatGPT and Claude
Adobe is expanding its AI partnerships by bringing creative tools to ChatGPT, Claude and Gemini while integrating third-party AI models into apps such as Photoshop and Premiere Pro. In an interview with ET Digital, Adobe VP Shilpa Anand explains how these integrations could reduce friction for creators, whether the company could build Disney-style AI models for Indian media companies, why some AI models may take longer to reach India and what happens to customer data when Adobe works with external AI partners.
Desible.ai raises Rs 32 crore in round led by Prime Venture Partners
Founded in 2025 by Uttam Tiwari and Omkar Raikar, Desible.ai is building an AI-powered workflow orchestration platform that helps financial institutions automate customer engagement, servicing, collections, and compliance-related processes. The company started with voice-based automation and is expanding its platform to channels such as WhatsApp, SMS, and email.
Adobe, Google expand AI partnership across creative tools
Adobe and Google have taken their partnership to the next level by integrating cutting-edge AI technology, aiming to revolutionize how users interact with creative tools. Through this collaboration, Adobe's offerings in products like Acrobat will feature enhanced PDF editing via conversational AI. Additionally, Photoshop is set to explore image editing solutions that allow nearly instantaneous modifications using text prompts, striving for innovative user experiences across both platforms.
Bigger cheques, fewer winners in India’s AI boom
Indian AI startups raised $1.6 billion in funding during the first nine months of 2026. While AI infrastructure attracted significant investments, application startups faced declining funding and challenges in securing customers. Large transactions constituted most of the total funding, highlighting a disparity in investment distribution.
China app bets Rs 28,000 on your love life, promises refund if you don't marry in 3 years
A Chinese matchmaking start-up is offering users a full refund if they remain unmarried after three years, while using AI conversations and one-to-one matching to identify compatible partners. Founded by a former Kimi AI developer, Liangpei AI has attracted more than 35,000 users, but its ability to turn matches into marriages remains untested.
OpenAI to discontinue old ChatGPT voice modes from Dec 11; users to shift to live voice mode
OpenAI will discontinue the Advanced and Standard voice options in ChatGPT from December 11 this year, moving users to its newer Live voice mode as the company looks to simplify the voice experience and focus on improving its latest technology.
Adobe, Canva, Figma tools in Claude: Anthropic lets users edit photos, PDFs and designs without switching apps
Anthropic has upgraded its AI assistant Claude, allowing users to edit photos and work on PDFs directly within applications. Users can now interact with tools like Adobe and Canva without switching between different windows. Claude can make direct changes in applications as users monitor the edits in real-time. Additional integrations with apps such as Figma and Shopify are also under development.
OpenAI lets businesses claim ChatGPT profiles, adds AI agents for US ecommerce firms
OpenAI said on Tuesday it was launching "Businesses" in beta within ChatGPT, giving companies a way to claim and manage their profiles, update information and track how users engage
Anthropic brings Claude to Google Meet to tackle tasks live
Anthropic said on Tuesday it was bringing its Claude assistant to video conference platform Google Meet, as the company pushes to integrate AI deeper into everyday office work.
Adobe MAX 2026: AI Agents Come to Photoshop, Premiere Pro and Illustrator in Major Creative Cloud Overhaul
Adobe has now unveiled a major AI overhaul at MAX 2026, that brings intelligent AI agents to Photoshop, Premiere Pro, Illustrator and other Creative Cloud apps. The new tools can execute complex creative tasks, automate repetitive workflows and work with third-party AI assistants, while Adobe expands Firefly and GenStudio with new capabilities for creators and businesses.
AI is entering the boardroom, warehouse, and checkout. Are businesses ready?
The AI Business Transformation Masterclass & Awards 2026 at IIM Bangalore will focus on integrating AI into businesses on 19 November. The program features sessions on enterprise AI frameworks, real-world use cases, and discussions on Agentic AI in finance, physical AI applications, and contextual commerce, culminating in the ET Most Innovative AI Product Awards.
BPO jobs on a seesaw as bots call the shots
Voice AI is driving call centres even as hiring grows, but the shift towards complex tasks leaves freshers scrambling for a new career ladder.
Linguistic barriers & legacy tech slow India’s VoiceAI shift
India’s broader conversational artificial intelligence market, spanning voice and text-based applications, is estimated at $500-550 million and has an addressable opportunity of about $4 billion over the next decade, growing at 23-25% annually, Deloitte India estimates.
IT firms with lower capital requirements may gain as investors shift focus to AI monetisation: Report
Information technology (IT) companies capable of monetising enterprise adoption of artificial intelligence (AI) without making substantial capital investments could gain an advantage as investors increasingly differentiate between businesses funding AI infrastructure and those generating returns from its adoption, according to a report by Anand Rathi.
Apple opens Siri AI to all developers: Here’s what you need to know
Apple has launched a Developer Preview of Siri AI for developers across multiple operating systems. This integration facilitates enhanced user interactions, allowing apps to utilize features like App Intents for task management and app skills for managing complex tasks. However, Siri AI remains unavailable in the European Union due to regulatory obligations, and its usage is restricted to individuals over 13 years old.
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