CONSUMER DISPUTES REDRESSAL COMMISSION
Gym closes 15 minutes earlier than advertised time, Punjab man quits six-month membership within two months; consumer court orders gym to pay him Rs 6,500
An Amritsar man paid Rs 5,760 for a six-month gym membership but left within two months, alleging that they closed earlier than advertised time and problems with facilities, including the steam bath. The district consumer commission ordered the gym to refund Rs 3,500 with 6% interest, pay Rs 2,000 compensation and Rs 1,000 litigation costs.
Amazon Prime Refund: $3 million for customers after lawsuit alleges company made subscription cancellations complicated; also pledges $1.5 million for consumer protection
Amazon Prime Refund: Amazon has agreed to pay $3 million to eligible Prime customers in Arizona to settle allegations that its six-step membership cancellation process made it difficult for subscribers to end their memberships. The company will also contribute $1.5 million towards consumer protection, pay $1.5 million in legal expenses and donate $1 million to food charities. Amazon has denied wrongdoing.
Tata AIG rejected ₹30 lakh accidental death claim citing alcohol consumption by the insured pensioner; here’s why family won the case
A family's claim for accidental death insurance was rejected by Tata AIG due to alleged alcohol influence at the time of an accident. However, the Tamil Nadu State Consumer Disputes Redressal Commission found significant evidentiary flaws in the insurer's case. The ruling mandated Tata AIG to compensate the family, highlighting the nuances of proving such exclusions in insurance claims.
Delhi govt notifies new law, imposes Rs 250 daily fine on officials for service delays
The Delhi government has enacted the Delhi (Right of Citizens to Time-Bound and Easy Delivery of Services) Act, 2026. The Act aims to ensure government services are delivered within specified timeframes, holding officials accountable for delays. A designated officer will be responsible for each service, ensuring transparency and tracking. Appeals related to delays can escalate automatically to the Citizen Grievance Redressal Authority.
Lost money to a UPI scam? The first 3 days could decide how much you can recover
In the blink of an eye, UPI scams can wipe out your bank savings, but there's hope for victims. The Reserve Bank of India stands ready to safeguard you against unauthorized transactions. Discover essential actions to take the moment fraud strikes, understand how liability is assessed, and find out what steps to take if your bank turns down your claim.
SBI told to refund Rs 1.59 lakh with 9% interest after 68-year-old who never activated his ATM card lost money through multiple AePS transactions
The Rajkot District Consumer Disputes Redressal Commission has directed SBI to refund Rs 1,59,999 to a 68-year-old customer after unauthorised AePS withdrawals were reported from his savings account. The customer said he had never activated his ATM card or used digital banking. The bank must also pay 9% annual interest and Rs 10,000 towards litigation expenses.
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Health insurance claims: How the moratorium clause protects you after five years
Cutting through money jargon, one topic at a time. This week, Preeti Kulkarni explains how the moratorium clause in health insurance protects policyholders against arbitrary claim rejections. The moratorium period is calculated based on the number of years of continuous coverage. So, if you port your policy to another insurer, the moratorium clock does not get reset -- you do not lose the benefit of the period already served.
Woman expects 12% interest on fixed deposit, puts Rs 9.5 lakh in Karnataka society, fails to recover money after maturity, consumer court orders society to pay Rs 17.63 lakh
A woman and her family member deposited money in a Karnataka credit society, expecting returns of up to 12% on their fixed deposits. They later struggled to recover their money, including a deposit that had matured. The consumer commission has now ordered the society's office-bearers to repay Rs 17.63 lakh with interest, compensation and legal costs.
Woman deposits Rs 1 lakh in post office, postmaster issues receipt but no certificate, then runs away with her money; court orders department to pay her Rs 1.15 lakh
A woman above 60 deposited Rs 1 lakh at Karnataka's Kodikoppa Post Office for a Senior Citizens' Savings Scheme account and Rs 500 for a savings account on November 14, 2023. After receiving neither certificate nor passbook, she approached the consumer commission, which ordered a refund with 6% interest, compensation and litigation costs.
Man books overnight bus, reaches pickup point on time, then watches driver speed past his stop, leaving him behind; company ordered to pay Rs 14,725
A Ballari passenger who booked a Rs 1,725 bus ticket to Hyderabad alleged that the bus missed his pickup point, later broke down and left him unable to attend an urgent office meeting. The Ballari District Consumer Commission ordered the operator to pay Rs 14,725, including compensation and litigation costs.
Chef fired after refusing to add pineapple topping on pizza in an Australian restaurant, says it is an 'insult to culture'
Italian chef Davide Tamburella was dismissed from La Costa Restaurant and Bar in Brisbane for refusing to add pineapple to pizzas. This refusal was part of a broader disciplinary context involving previous similar incidents and workplace conduct. The Fair Work Commission rejected his dismissal challenge due to a missed filing deadline. While the disagreement regarding the pizza topping was significant, it was not the sole reason for his termination.
Passenger wins Rs 3,100 after taking IRCTC to court over just Re 1; Kerala man challenges train ticket refund shortfall; consumer court delivers verdict
A Kerala passenger won Rs 3,100 in compensation after taking IRCTC to the consumer commission over a Re 1 shortfall in a cancelled train ticket refund. The Kasaragod commission termed the shortfall a deficiency in service. Meanwhile, Indian Railways revised its confirmed ticket cancellation and refund rules in March 2026.
Travel insurer says no to toenail injury treatment of 62-year-old woman injured during US visit; court orders company to reimburse over Rs 89,000 for treatment in United States and pay Rs 30,000 as compensation for mental harassment
A 62-year-old woman successfully challenged her travel insurer after it denied reimbursement for a toenail injury. She sustained the injury while closing a door during her visit to the US. After returning to India and submitting her medical bills, the insurer rejected her claim for lacking supporting records. The consumer commission ruled in favor of the woman, affirming her entitlement to partial reimbursement.
Woman went to operate bank locker, found it surrendered, Rs 47 lakh jewellery missing; sought Rs 48 lakh compensation, gets big relief in consumer commission
A Delhi woman found that her bank locker, which contained jewellery worth Rs 47 lakh, had been surrendered. The bank continued to charge her annual rent even after the locker was surrendered without notification. After approaching the Consumer Commission, the bank was found liable for the loss and faulty handling of the locker. Know what the Commission ordered in the case.
Bank account frozen suddenly? Check why it happened, how to unfreeze it and recover your money
For individuals affected by the freezing of their bank accounts due to untraceable money sources, remedy is available via the Grievance Redressal Mechanism (GRM) and the Money Restoration Module (MRM). Users can contest any debit freezes by filing official complaints through GRM. Meanwhile, MRM aids in reclaiming disputed funds after thorough verification.
Woman seeks Rs 50,000 compensation from Gillette India, alleges women pay up to five times more for razors; consumer commission issues notices to top executives
The District Consumer Disputes Redressal Commission has issued notices to Gillette India Ltd regarding discriminatory pricing practices. Shipra Mathur alleges that women's razors are priced four to five times higher than men's razors. Counsel Inder Mohan Singh states that this constitutes unfair trade practices under the Consumer Protection Act. The complainant seeks directions to prevent such pricing and claims compensation for mental distress.
VB-G RAM G grievance redressal rules set 15-day deadline
The rules establish a multi-tier grievance redressal mechanism at the gram panchayat, block and district levels. Designated grievance redressal officers will be responsible for receiving, registering, inquiring into and disposing of complaints. Inquiries must be completed within seven working days.
Telcos to face up to Rs 20 lakh fine per quarter per circle for complaint redressal lapses
Telecom Regulatory Authority of India has introduced new rules for telecom operators and internet providers to enhance complaint redressal. These providers will face penalties up to Rs 20 lakh if they fail to resolve consumer complaints quickly. The rules require complaint centres to operate 24 hours with human representatives available for assistance. Consumers will now have a shorter time frame of 15 days to appeal complaint resolutions.
Air India Express denies boarding to woman & 3-year-old on confirmed flight; Court orders Rs 70,000 payout plus interest
A consumer commission in Kerala has directed Air India Express to pay Rs 70,000 to a woman and her three-year-old son after they were denied boarding on a confirmed Kochi-Abu Dhabi flight in 2021. The airline must also refund Rs 20,287 with 9% interest after the passengers were forced to buy fresh tickets to Sharjah.
Rs 5 Lay's packet, Rs 8,000 compensation! Man finds just 4 grams of chips instead of 15 grams; court orders PepsiCo to pay with interest
A Jaipur consumer commission has directed PepsiCo to pay Rs 8,000 in compensation and litigation expenses to a customer who alleged that a Rs 5 Lay's packet contained only 4 grams of chips instead of the declared 15 grams. The company must also refund Rs 5 with 6% annual interest. The complaint against retailer Metro Cash & Carry was dismissed.
Woman travelling to Bengaluru reached London after her flight was rerouted, left stranded at Heathrow airport without a UK visa, consumer court orders airline to pay Rs 1.6 lakh
A woman travelling to Bengaluru reached London after her flight from from Canada was rerouted following a cancellation. She was left stranded at Heathrow without a UK visa after British Airways refused to issue her boarding pass for the connecting flight to India. The consumer commission held the airline responsible and ordered it to pay Rs 1.6 lakh in refund, compensation and costs.
Bengaluru man joins chit fund, pays Rs 12,500 for 40 months, wins Rs 5 lakh but receives Rs 20,000; Court orders Rs 4.08 lakh payout
A Bengaluru man who paid Rs 12,500 every month for 40 months into a Rs 5 lakh chit fund scheme received only Rs 20,000 after winning his bid, with two cheques issued towards his prize money bouncing for insufficient funds. Consumer commission orders Samith Chits to pay Rs 4.08 lakh with interest and proceedings costs.
'No water in train toilets': Railways told to pay Rs 15,000 to passenger travelling from Bengaluru to Shivamogga
A consumer commission in Shivamogga has directed South Western Railway to refund Rs 1,000 with 6% annual interest and pay Rs 15,000 in compensation and litigation expenses to a passenger travelling with 23 relatives. The family reportedly got off a train at Tumakuru after finding no water in the toilets and receiving no response from the station master, forcing them to spend an additional Rs 1,760 on tickets for another train.
Bengaluru man buys health insurance for parents, pays premiums for three years, mother undergoes treatment but insurer rejects claim, gets relief in consumer court
A Bengaluru man who spent Rs 3.13 lakh on health insurance policies for his parents disputed Star Health's rejection of his mother's medical claim after she underwent endoscopy and colonoscopy procedures. He alleged that the insurer repeatedly sought documents already submitted. The Insurance Ombudsman had identified Rs 27,921 in hospital and pre-hospitalisation expenses.
Businessman buys Samsung Galaxy Z Flip, phone screen goes black during a call within a year, company rejects warranty claim, wins Rs 98,000 payout
A Rohtak businessman bought a Samsung Galaxy Z Flip 6 for Rs 1,09,999, only to face heating and network problems followed by a black screen. Samsung denied free warranty repair, citing hinge dents and screen scratches. The consumer commission ordered a refund and additional relief.
Amazon Prime Video subscriber paid Rs 1,499 for a year, but ads appeared before the plan expired; court orders Rs 9,499 payout
A Hyderabad consumer commission has directed Amazon Prime Video to pay Rs 9,499 to a subscriber after advertisements appeared during his paid annual membership and the platform sought an additional Rs 699 for ad-free viewing. The commission held the platform guilty of deficiency in service and unfair trade practice, ordering a full subscription refund, Rs 5,000 in compensation and Rs 3,000 towards litigation costs.
Woman found AC, TV damaged in shifting, 23 items missing; sought Rs 7.75 lakh compensation from movers; gets relief in consumer commission
The lady claimed that the AC was delivered in broken condition, which is beyond repair and the LED TV was also damaged. When she told this to the movers, they were allegedly not ready to accept their mistake and, in turn, blamed others. According to Ms Longchar, the movers agreed to pay Rs 25,000 for the damaged AC after a lot of hassle.
Delhi National Lok Adalat on October 25, 2026: Check civil and criminal cases to be covered, timings and how to settle traffic challans
The Delhi State Legal Services Authority is set to conduct a National Lok Adalat from 10 am to 4 pm at multiple court locations throughout New Delhi. This initiative will tackle civil and criminal compoundable cases, allowing litigants to refer their matters by visiting designated court complexes.
Flight to Jaipur cancelled the night before travel, man forced to hire a taxi for Rs 19,500 in morning, Indigo ordered to pay Rs 14,350
A Chandigarh lawyer spent Rs 19,500 on a taxi to reach Jaipur after IndiGo cancelled his flight the night before a court appearance. The consumer commission ordered the airline to pay Rs 7,352 with interest and Rs 7,000 in compensation.
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