CONSUMER COURT BUS TICKET REFUND
Woman deposits Rs 1 lakh in post office, postmaster issues receipt but no certificate, then runs away with her money; court orders department to pay her Rs 1.15 lakh
A woman above 60 deposited Rs 1 lakh at Karnataka's Kodikoppa Post Office for a Senior Citizens' Savings Scheme account and Rs 500 for a savings account on November 14, 2023. After receiving neither certificate nor passbook, she approached the consumer commission, which ordered a refund with 6% interest, compensation and litigation costs.
Amazon return refund lawsuit claims: Jeff Bezos' company to pay $309.5 million to Americans soon; check eligibility, deadline and more
Amazon is facing a $309.5 million settlement for not properly issuing refunds to customers. Shoppers who requested refunds between specified dates may be eligible for compensation. The settlement includes Subclass A, receiving automatic payments, and Subclass B, which requires filing a claim. Claimants must provide detailed order information and meet deadlines to secure their payments. The final settlement approval hearing is set for March 16, 2027.
Rs 8.02 lakh leave encashment tax exemption denied: Retired employee wins case in ITAT Surat
Retiree Mr. Patel from Bharuch, Gujarat, sought a complete tax exemption on Rs 8.02 lakh of leave encashment. Initially, his company certified only Rs 3 lakh as exempt. The Income Tax Department later imposed tax on an additional Rs 5.02 lakh. To challenge this ruling, Patel approached the Income Tax Appellate Tribunal in Surat, which sided with him, citing the Department's failure to provide justifiable reasons.
District's PVR INOX ticket sales jump 60%, rivals lag at 4%
According to data shared by District CEO Rahul Ganjoo on LinkedIn on Thursday, tickets booked through District for PVR INOX cinemas grew 60% in the April-September 2026 period compared with the same period last year. In contrast, ticket sales through all other online channels grew an estimated 4%.
Man books overnight bus, reaches pickup point on time, then watches driver speed past his stop, leaving him behind; company ordered to pay Rs 14,725
A Ballari passenger who booked a Rs 1,725 bus ticket to Hyderabad alleged that the bus missed his pickup point, later broke down and left him unable to attend an urgent office meeting. The Ballari District Consumer Commission ordered the operator to pay Rs 14,725, including compensation and litigation costs.
Passenger wins Rs 3,100 after taking IRCTC to court over just Re 1; Kerala man challenges train ticket refund shortfall; consumer court delivers verdict
A Kerala passenger won Rs 3,100 in compensation after taking IRCTC to the consumer commission over a Re 1 shortfall in a cancelled train ticket refund. The Kasaragod commission termed the shortfall a deficiency in service. Meanwhile, Indian Railways revised its confirmed ticket cancellation and refund rules in March 2026.
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15,000 trains, 100+ special train pairs and a Vande Bharat: Indian Railways has a big Diwali & Chhath Puja gift for Bihar passengers
Indian Railways will operate 15,000 trains to and from Bihar to manage the festive rush during Diwali and Chhath, compared with around 12,000 services under normal operations. More than 100 pairs of special trains have also been arranged on routes connecting Bihar with Delhi, Punjab, Mumbai, Pune and other destinations. The Railways has also discussed new train services and infrastructure projects in the state.
Hydrogen-Powered Toy Train: Indian Railways plans big change on iconic Kalka-Shimla route; check what could soon be different for passengers
Indian Railways is planning to introduce a hydrogen-powered toy train on the 96-km Kalka-Shimla heritage route under the Centre's Hydrogen for Heritage initiative. Barog railway station has been identified as a possible site for a hydrogen production plant. The project aims to promote cleaner rail transport in the ecologically sensitive Shivalik hills, subject to technical feasibility and official approvals.
Michigan man wanted neighbour's trees cut down, agreed to pay $2,000 towards removal, then sued him twice; court rules he cannot reopen the same dispute
Michigan neighbour dispute: A Michigan homeowner has lost his legal battle against a neighbour over trees that allegedly threatened his barn. After agreeing to split the $4,000 removal cost, the two neighbours ended up in court when the work was not carried out. The Michigan Court of Appeals ruled that the homeowner could not file another lawsuit over the same dispute after an earlier court had already decided the matter.
US airlines may face fresh scrutiny as Democrats plan probes into pricing and passenger rights
Following a significant midterm election victory, Democrats intend to scrutinize airlines regarding personalized pricing practices and passenger protection rules. The Federal Trade Commission has requested information from major airlines about the influence of personal data on pricing. Congress plans to revive protections that were previously withdrawn, including compensation for travel disruptions. Legislators are also exploring requirements for transparency in ticket pricing and additional passenger rights.
Man files case to end railway's 6 am-10 pm sleeping rule after unwell wife denied extra sleep; HC makes important observation for middle and upper berth passengers
The Madras High Court has refused to strike down the Indian Railways' rule allowing passengers to use sleeping berths in reserved coaches only between 10 pm and 6 am. Upholding the restriction, the court said it balances passengers' convenience by ensuring seating space during the day, while noting exemptions for sick passengers, persons with disabilities and pregnant women.
Karnataka bus fare hike: BMTC, KSRTC, airport bus passengers to pay more from tonight, check revised fares
Karnataka has increased fares across its four state-run transport corporations, with BMTC passengers in Bengaluru facing hikes of up to Rs 10 and KSRTC fares rising by up to Rs 9. The revised rates take effect from Wednesday midnight, November 4, amid rising diesel costs. The move comes days after Nandini milk and curd prices were also increased.
Cancelled flight ticket? GSTAT says airlines can refund GST to passengers and claim it back from the government
Taxpayer wins GST refund denial case after depositing GST on airline ticket with the govt and later refunding the GST back to passengers due to cancelled ticket; GSTAT orders GST department to issue GST refund with interest to taxpayer
Tesla misled South Korean customers about automated-driving tech, consumer group alleges
Tesla has marketed Full Self-Driving (Supervised) software to prospective buyers in South Korea for years, often collecting lump-sum payments of 9.043 million won ($6,726).
How to book Tatkal train tickets faster on IRCTC: Follow these easy steps, check booking timings and tips to get a confirmed seat
Tatkal ticket booking is an ideal choice for immediate train travel via the IRCTC platform. Passengers can secure their seats a day in advance, with distinct timings for AC and Non-AC classes. To ensure a smooth process, verifying accounts and entering passenger details ahead of time is advised. Additionally, adherence to Aadhaar authentication during booking is crucial. Refunds on confirmed Tatkal tickets are limited to certain conditions.
What makes Pune Metro's new Pink Line so special? Check key features, route & fares of this unique corridor, which will be operated entirely by women
Pune Metro's 23-km Pink Line, connecting Hinjewadi and Shivajinagar, will be inaugurated by Prime Minister Narendra Modi on November 3. The corridor will be operated entirely by women, with around 30% of its electricity needs planned to come from solar energy. Here's a look at its key features, proposed fares and the Pune Metro Phase 2 expansion.
Delhi friends take auto to Bihar after failing to get train tickets; 1,200-km journey for Chhath Puja wins internet's respect
Unable to get train tickets for Chhath Puja, a Delhi man named Rishav Thakur has taken an auto-rickshaw to travel to Madhubani in Bihar with his companions. The group is making the unusual journey after missing the festival at home for nearly three years. His videos have attracted attention on social media.
Homebuyers’ body FPCE urges PM Modi to restructure RERA as consumer protection law
The Forum for People’s Collective Efforts has urged Prime Minister Narendra Modi to overhaul the Real Estate (Regulation and Development) Act. They emphasize the critical need to distinguish consumer protection from the promotion of the real estate sector, citing persistent enforcement challenges. The group reveals that many homebuyers are facing financial losses due to stalled projects.
Government notifies new airfare rules, allows intervention in extraordinary situations
The government has notified new rules allowing it to intervene in airline ticket prices in extraordinary situations and in the public interest, amid concerns over high airfares in the backdrop of elevated crude oil and Aviation Turbine Fuel (ATF) prices.
Bengaluru to Paris Flight costs Rs 25,838, less than Prayagraj at Rs 27,817 for Diwali? Viral fare comparison has internet divided
As Diwali approaches, numerous Indians are grappling with steep airfare costs when returning home, sparking worries about travel expenses. A viral graphic recently illustrated how flying to Paris can be less expensive than travelling to Prayagraj, underscoring a surge in domestic flight prices during this festive period. The surge is influenced by factors like heightened demand and rising fuel prices.
As US airlines deploy AI pricing tools, startups help travelers cash in on fare drops
Innovative startups such as JetBack, Junova, and Refare are harnessing artificial intelligence to assist travelers in reclaiming fare discrepancies. With airlines removing change fees, individuals enjoy more freedom when reserving flights. These companies track ticket price alterations post-booking and advocate for refunds or credits. Nevertheless, potential changes in airline policies could challenge these services' effectiveness. Despite this, the startups empower consumers to manage variable airfare costs.
Air India Express denies boarding to woman & 3-year-old on confirmed flight; Court orders Rs 70,000 payout plus interest
A consumer commission in Kerala has directed Air India Express to pay Rs 70,000 to a woman and her three-year-old son after they were denied boarding on a confirmed Kochi-Abu Dhabi flight in 2021. The airline must also refund Rs 20,287 with 9% interest after the passengers were forced to buy fresh tickets to Sharjah.
Rs 5 Lay's packet, Rs 8,000 compensation! Man finds just 4 grams of chips instead of 15 grams; court orders PepsiCo to pay with interest
A Jaipur consumer commission has directed PepsiCo to pay Rs 8,000 in compensation and litigation expenses to a customer who alleged that a Rs 5 Lay's packet contained only 4 grams of chips instead of the declared 15 grams. The company must also refund Rs 5 with 6% annual interest. The complaint against retailer Metro Cash & Carry was dismissed.
Rs 36.4 lakh fraud in Post Office through NSC and term deposit: India Post employees convicted; Madhya Pradesh HC grants relief to depositors
Employees at the Bina branch of India Post defrauded depositors out of Rs 36.4 lakh through forged documents. The Madhya Pradesh High Court has ordered the postal department to refund the victims with applicable interest. This decision follows a case where the victims were misled by unauthorized employees posing as authorized staff. The High Court's ruling emphasizes the trust placed in the postal employees by the victims.
Woman travelling to Bengaluru reached London after her flight was rerouted, left stranded at Heathrow airport without a UK visa, consumer court orders airline to pay Rs 1.6 lakh
A woman travelling to Bengaluru reached London after her flight from from Canada was rerouted following a cancellation. She was left stranded at Heathrow without a UK visa after British Airways refused to issue her boarding pass for the connecting flight to India. The consumer commission held the airline responsible and ordered it to pay Rs 1.6 lakh in refund, compensation and costs.
'No water in train toilets': Railways told to pay Rs 15,000 to passenger travelling from Bengaluru to Shivamogga
A consumer commission in Shivamogga has directed South Western Railway to refund Rs 1,000 with 6% annual interest and pay Rs 15,000 in compensation and litigation expenses to a passenger travelling with 23 relatives. The family reportedly got off a train at Tumakuru after finding no water in the toilets and receiving no response from the station master, forcing them to spend an additional Rs 1,760 on tickets for another train.
Rs 435 on Rs 4350: Shangri-La Eros Delhi fined Rs 1 lakh for adding 10% service charge to food bills automatically; CCPA says customers cannot be forced to request its removal
CCPA has fined Shangri-La Eros Delhi Rs 1 lakh for automatically adding a 10% service charge to restaurant bills. The regulator rejected the hotel's argument that menu disclosures and optional labels justified the practice, citing consumer protection guidelines upheld by the Delhi High Court. The hotel had refunded the complainant and stopped the levy from October 1, 2026.
GST refund allowed for cancelled air tickets
A ruling from the GST Appellate Tribunal states that cancelled airline ticket refunds can be claimed. Singapore Airlines had submitted a total of eight GST refund claims for the period from October 2019 to March 2021. The airline returned fares and GST to passengers due to COVID-19 cancellations, but faced issues with tax credits.
GST tribunal says airlines can claim tax refund if fare, GST returned to passengers
GST Appellate Tribunal ruled that GST paid on cancelled airline tickets is refundable if conditions are met. Singapore Airlines successfully claimed refunds amounting to Rs 45,92,528 for flights cancelled due to COVID-19. The Tribunal highlighted that sufficient evidence was provided to demonstrate that tax incidence was not passed on to passengers. Taxpayers need to maintain robust documentation to satisfy requirements for refunds to be processed.
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