CHATGPT SHOPPING FEATURE
Decoded: Will AI agents outlast the hype?
Krish Ramineni, founder of AI note-taking company Fireflies.ai, said consumers were experimenting with applications ranging from shopping and price comparisons to booking flights and hotels, making restaurant reservations, managing bills and subscriptions, and seeking refunds.
Meet Alexandr Wang, MIT dropout who built Scale AI, caught Mark Zuckerberg's attention, became Meta's 29-year-old AI chief, turned Muse into an App Store hit
Wang is currently 29-years-old and grew up in Los Alamos, New Mexico. He belongs to a family of physicists who worked at Los Alamos National Laboratory. He started programming as a teenager and joined the Massachusetts Institute of Technology in 2015. Notably, he left MIT after his freshman year at 19. In 2016, he co-founded Scale AI with Lucy Guo.
Razorpay cofounder Shashank Kumar explains how ChatGPT ads will work in India
Razorpay has teamed up with OpenAI to introduce advertising on ChatGPT for Indian enterprises. This collaboration features well-known brands such as Tanishq, Tata Neu, and Axis Max Life among the initial participants. The ads will be displayed directly beneath the ChatGPT responses, clearly marked as advertisements. Users can conveniently click these ads, redirecting them to shopping pages without affecting the responses generated by ChatGPT.
Lessons from Chinese AI Firms on Owning Customers’ Habits
As U.S. AI firms compete in an escalating race for superior models, bigger benchmarks, and more advanced features, Chinese companies are pursuing a fundamentally different strategy: embedding AI into users’ everyday habits. The authors argue that this “habit moat” approach may prove more durable than competing on raw capability alone. Whereas Western firms position AI as a destination consumers consciously visit, companies like Alibaba integrate AI into existing routines such as shopping, payments, food delivery, and travel booking, reducing friction until using AI becomes automatic behavior. Once AI capabilities become “good enough,” marginal technical improvements matter less than becoming the default path through recurring customer tasks. The authors outline four strategic imperatives for Western leaders: focus on behavioral cues rather than feature gaps, subsidize customer behavior instead of subscriptions, embed AI invisibly into existing workflows, and optimize for repeat usage rather than first-time adoption. The central warning is stark: AI may not replace employees first—it may instead capture the critical customer moments businesses currently own.
AI agents take over online shopping: Ecommerce firms rethink pricing, verification
India’s ecommerce and digital platforms are preparing for a surge in personal AI agents that could increasingly make shopping decisions and transactions for consumers, forcing companies to rethink pricing, customer engagement and bot verification.
AI Is Changing How Customers Choose Your Business
As AI increasingly mediates how customers research, evaluate, and choose suppliers, competitive advantage is shifting from direct customer understanding to managing AI-shaped interactions. Drawing on the experiences of three small-to-medium sized businesses they worked with, the authors show how firms can adapt. A manufacturer improved sales efficiency by screening AI-generated inquiries before investing engineering time in quotations. A boutique hotel learned to monitor how AI tools described its business and revised public content to improve accuracy and differentiation. A B2B software company replaced periodic customer reviews with continuous monitoring of customer feedback and AI-generated market perceptions. Across all three cases, the lesson is that firms must treat AI as a new intermediary in the customer relationship. Winning companies will not necessarily spend the most on technology; they will build systems for continuously listening, interpreting signals, and adapting strategy in markets where both customers and the information they rely on are increasingly AI-mediated.
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Meta launches camera-free AI glasses amid privacy pushback
Meta unveiled several new wearables powered by its artificial intelligence (AI) models on Wednesday, including an audio-only, camera-free version of its smart glasses, amid global concerns about privacy and the filming of women and girls without their consent. The audio-only versions will complement the release of dozens of new smart glasses models that keep the video filming option.
High tech, but low trust: Agentic tech meets old-school scepticism at AI checkout
AI’s ecommerce ambitions are hitting a reality check as trust and changing buying habits are holding back chatbot-led commerce, writes Swathi Moorthy
Visa plugs its payment network into ChatGPT letting AI agents shop, pay for users
It is not OpenAI's first attempt at e-commerce. The company late last year announced Instant Checkout, which allowed ChatGPT to scour the internet for a specific item like a digital personal shopper. But the process was prone to errors and was not widely adopted by merchants due to the fee that OpenAI was charging merchants. The company retired Instant Checkout in March.
Google teams up with Walmart, other retailers to enable shopping within Gemini AI chatbot
Google is enhancing its Gemini AI chatbot with shopping features, partnering with Walmart, Shopify and Wayfair to enable instant purchases without leaving the app. Recommendations can be personalised based on past purchases, linking to existing carts. OpenAI and Walmart announced a similar deal in October, saying the partnership would allow ChatGPT members to use an instant checkout feature to shop for nearly everything available on Walmart's website except for fresh food.
AI-assisted shopping is the talk of the holiday shopping season
Although AI-powered purchases are in early stages, the shopping assistants and agents rolled out by the likes of Walmart, Amazon and Google can do more than the chatbots of holidays past. The latest versions were designed to provide personalized product recommendations, track prices and to place some orders through unscripted "conversations" with customers.
AI-assisted shopping is the talk of the holiday shopping season
AI is changing holiday shopping, with major retailers and tech firms offering smarter assistants that personalise recommendations, track prices, and even place orders automatically. New tools from Amazon, Google, OpenAI and others promise quicker searches, clearer comparisons and easier checkout, though adoption remains gradual as shoppers adjust to these evolving technologies.
OpenAI projects 220 million paying ChatGPT users by 2030: The Information
OpenAI anticipates a significant surge in paid ChatGPT users. By 2030, an estimated 220 million weekly users are expected to subscribe. This move positions ChatGPT as a major subscription business globally. The company is also exploring new revenue streams through shopping and advertising features.
OpenAI rolls out ‘shopping research’ tool in ecommerce push
OpenAI has launched “shopping research” in ChatGPT, helping users create detailed, well-researched shopping guides for the holidays. The tool compares products, highlights differences, and checks prices and reviews online. Users can tailor searches by budget, features, or recipient, while OpenAI warns some details like prices may be inaccurate.
Ecommerce majors tweak listings for better AI chatbot visibility
Marketplaces are looking to show up better on chatbots like ChatGPT, Perplexity, Claude, Google Gemini and other silicon savants that users turn to for ecommerce shopping. Experts said that other ecommerce players and quick commerce firms are likely to follow suit as users move to LLM search.
OpenAI, Paypal partner to power agentic payments in ChatGPT
Paypal is integrating with OpenAI's ChatGPT for agentic payments. Users can now make in-app purchases using their Paypal accounts directly within the AI chatbot. This collaboration expands commerce capabilities on ChatGPT, allowing businesses to sell products. India is already piloting these AI-native agentic transactions.
OpenAI's ChatGPT Atlas emerges as a game-changer in browsing and it challenges Google. Know the key features of AI-powered browser
OpenAI has launched ChatGPT Atlas, an AI-powered web browser aiming to challenge Google's dominance in online information discovery. The browser integrates ChatGPT for seamless interaction, offering features like content summarization, question answering, and an "agent mode" for task completion. Atlas also introduces "memory" for personalized browsing and enhanced user control over data.
OpenAI launches ChatGPT Atlas browser in open challenge to Google - key points to know
ChatGPT Atlas: OpenAI has launched ChatGPT Atlas, a new AI-powered web browser. This marks a significant move in the competition with Google. The browser offers a unique split-screen experience, integrating chat assistance with traditional browsing. Atlas remembers user preferences and offers advanced features like agent mode for Plus and Pro users.
Brilliant AI move by Walmart, partners with OpenAI to allow purchases directly in ChatGPT - stock soars
Walmart is making a bold move in retail. The company has partnered with OpenAI to bring ChatGPT shopping directly to customers. Shares jumped nearly 3%, hitting $106.05 on Tuesday. The new Instant Checkout feature lets users browse and buy items, plan meals, and restock essentials—all inside ChatGPT. Walmart CEO Doug McMillon calls this a shift from static to dynamic shopping. Analysts say it positions Walmart ahead in the AI-driven commerce race.
Walmart partners with OpenAI for ChatGPT shopping feature
Walmart was partnering with OpenAI to enable customers and Sam's Club members to shop directly within ChatGPT, using the AI chatbot's Instant Checkout feature.
NPCI, Razorpay join OpenAI to pilot agentic payments on ChatGPT
India's National Payments Corporation of India and Razorpay are partnering with OpenAI. This collaboration will bring agentic payments to ChatGPT for Indian customers. Users can ask ChatGPT to order items, with transactions processed through Razorpay's system. This pilot program explores future AI-driven commerce and autonomous transactions. BigBasket is among the first merchants to support this new payment method.
ET Explainer: OpenAI’s direct shopping via ChatGPT puts ecomm on notice
OpenAI has launched “Instant Checkout” in ChatGPT, letting US users complete purchases directly in-app, starting with Etsy and soon Shopify. Unlike earlier shopping features, this removes external redirects. Powered by the agentic commerce protocol, the move positions ChatGPT as a commerce platform, challenging Amazon and Google while offering merchants a streamlined, high-conversion sales channel.
OpenAI working on payment checkout system within ChatGPT: Report
The move would allow OpenAI to tap a new source of revenue, taking advantage of the heavy user traffic on ChatGPT, in addition to its traditional subscription model.
AI personal shoppers hunt down bargain buys
The AI adjusts the clothing size to fit, accounting for how fabrics drape, according to Google head of advertising and commerce Vidhya Srinivasan.Shoppers can then set the price they would pay and leave the AI to relentlessly browse the internet for a deal -- alerting the shopper when it finds one, and asking if it should buy using Google's payment platform.
Amazon tests AI audio summaries for products, expanding tech giants' AI Push
Amazon is trialling AI-powered short-form audio summaries on select product pages, offering key product insights from reviews and online data. Available to some US users via the “hear the highlights” button, this feature is part of Amazon’s push to integrate AI tools like Alexa+ and Rufus across its platform.
ChatGPT rattles Google on its home ground with new search and shopping features
ChatGPT's shopping feature initially focuses on fashion, beauty, and home electronics categories. Product recommendations are personalized and come from the web, not advertisements, OpenAI said. To counter increasing competition from AI chatbots, Google has integrated its own Gemini assistant into search results, providing AI-generated answers above traditional website links.
Shop with ChatGPT: OpenAI to bring Shopify to AI chats
ChatGPT is poised to launch a native shopping feature through a formal partnership with Shopify, enabling in-chat purchases. This move positions ChatGPT as a combined shopping and review platform, while allowing Shopify to access OpenAI's extensive user base. The feature will compete with similar programs from Copilot and Perplexity AI, and follows OpenAI's content partnership with the Washington Post.
Apple adds ChatGPT to iPhone in latest iOS update
Apple's integration with ChatGPT was announced in June as part of the Apple Intelligence unveil. This will benefit the company's voice assistant, Siri, to tap the chatbot's expertise including on user queries about photos and documents such as presentations. The rollout is part of a wider deployment of artificial intelligence-powered tools in the latest updates to the operating systems for iPhones, iPads and Mac computers.
AI startup Perplexity adds shopping features as search competition tightens
The firm, backed by Amazon founder Jeff Bezos and leading AI chipmaker Nvidia, will give users product cards showing relevant items in response to questions related to shopping.
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