BUSINESS MANAGEMENT TOOLS
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
If AI unwinding pulls power stocks down, mind the difference between narrative and business: 6 stocks with upside potential of up to 30%
It is quite possible that, over the coming weeks, the narrative on the street could be that power stocks, which many had started to treat as a kind of proxy for the AI build-out, would come under pressure. But linking these stocks to global unwinding in the AI trade could be a mistake because demand for power in India depends on something far bigger and far older.
For long- and medium-term investors: Cycles turn, principles don’t; 5 large-cap stocks with upside potential of up to 29%
These are the stocks that fell the most, so they may bounce back the most if the fund flows return. They are the ones FPI money will target first. And they tend to be the businesses with great track records, the ones that have been through bad patches like this before and have come out unscathed. Yes, we are talking about large-cap stocks.
Meet Marcin Kleczynski, who was 14 when a computer virus led him to start a side hustle; how did he turn it into a multi-hundred-million-dollar company?
Marcin Kleczynski was not initially an experienced professional programmer. He taught himself coding using online communities and programming resources. He started developing malware-removal utilities to tackle infections that many antivirus products were missing. His early work included a tool that helped remove rogue security software. One of the people he connected with through an online security forum was Bruce Harrison, who later became his business partner.
Apple opens Siri AI to all developers: Here’s what you need to know
Apple has launched a Developer Preview of Siri AI for developers across multiple operating systems. This integration facilitates enhanced user interactions, allowing apps to utilize features like App Intents for task management and app skills for managing complex tasks. However, Siri AI remains unavailable in the European Union due to regulatory obligations, and its usage is restricted to individuals over 13 years old.
ET Wealth Expo 2026 | From HNIs to family offices, why 2026 is teaching investors the importance of de-risking: Dheeraj Gaur
Speaking on the sidelines of ET Wealth Expo 2026 in Mumbai, Gaur said the experience of 2026 has reinforced the importance of de-risking portfolios, particularly for high-net-worth investors and family offices that have built significant investable wealth over the years.
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Stop AI from Eroding Your Brand
Artificial intelligence is changing how companies operate and how customers experience their brands. New research suggests that companies with lower levels of “brand debt”—the trust, relevance, and consistency lost when products, experiences, and decisions drift away from customer expectations—are significantly more likely to outperform their peers. Drawing on a benchmark of 60 companies and lessons from Bose’s digital transformation, the lessons here are that managing brand debt should become an enterprise-wide priority rather than a marketing exercise. As AI increasingly shapes customer interactions, companies that manage brand debt deliberately will be better positioned to strengthen trust, sustain growth, and preserve competitive advantage
Why Goldman Sachs, JPMorgan, Uber are restricting AI access for employees
Goldman Sachs recently restricted most of its employees from using Anthropic’s Claude Code and Microsoft’s GitHub coding tools,Bloomberg reported, citing an October internal guidance. The American investment banking company had earlier allowed employees across departments to experiment with these tools to automate routine tasks, analyse trading activity, and create content.
Amagi, Shiprocket post profits; US polls’ impact on IT
Amagi’s Q2 profit surged nearly 30x while Shiprocket swung into the black for the first time. This and more in today’s ETtech Top 5.
AI turns cyber threat into boardroom crisis
In India, State Bank of India disclosed that 375,000 customer records had been leaked on the dark web, while vulnerabilities in eMudhra’s digital certificate keys exposed websites to potential attacks.
BharatPe taps former Bajaj Finance executive Mohit Mittal to lead investments
He was previously the business head of investment marketplace at Bajaj Finance, where he helped build a digital platform with more than 50 financial institution partners. Before that, he spent over 13 years at Bajaj Capital, where he led an investment business with Rs 40,000 crore in assets under management across fixed-income and mutual fund products. He has also worked at ICICI Bank and Genpact.
ET Prime Special Series: Multibagger or IBC - Part 83: Under this auto ancillary’s hood, sales and profits tell different stories
Some auto suppliers spend years trying to win a major customer. This business has been associated with one for four decades. That has helped build manufacturing scale, product capabilities, and a presence near auto plants. But it also creates an unusual equation for investors. Nearly 90% of the company's FY26 revenue is from sales to one related customer. Its portfolio spans parts that can survive the EV transition and others more closely tied to ICE vehicles. The story is about how durable customer access becomes durable returns.
Four UK universities in India offer early recruitment access to 250 postgraduate students graduating in 2027
Four UK universities operating campuses in India are scheduling a placement week for postgraduate student recruitment. This initiative allows employers to interview candidates before graduation and streamline hiring processes. Students participating have an average of 2.4 to three years of work experience across multiple industries.
From enterprises to SMBs: How Flashfox AI plans to change the hiring game
GetWork’s AI hiring business, now spun off as Flashfox AI, is targeting 500 enterprise clients in the next 24 months as it expands into Southeast Asia and the Middle East.
U.S. and Japanese Companies Struggle with Different Parts of AI Adoption—and Offer Different Lessons for Making It Work
Companies in both the U.S. and Japan are struggling to deploy AI, but often in very different ways. In the U.S., deployment is wide but shallow, meaning companies struggle to create real value with AI. In Japan, deployment has moved slowly, but where it has happened, it’s often deep and fruitful. Understanding what’s happening in both contexts offers important lessons for companies trying to develop an AI strategy and demonstrate ROI on their AI investments.
Why are companies restricting AI access to employees
Goldman Sachs, Uber, JPMorgan and Nvidia are some of the global firms that have restricted their employees’ usage of AI tools
'India is bigger than US for ChatGPT': OpenAI's Sam Altman says Americans are negative about AI, Indians unusually positive
OpenAI CEO Sam Altman has revealed that India has more ChatGPT users than the US, making it the company's biggest market by users. Speaking to Raj Shamani, he praised India's growing AI adoption and said Americans were unusually negative about AI compared with the rest of the world.
AI on the clock as fintechs demand payoff for spends
September-quarter earnings calls of Paytm, Pine Labs, Groww, PB Fintech, Kissht and Mobikwik reveal a shift across payments, stockbroking, lending and insurance. AI is moving beyond chatbots and experiments into decisions affecting the cost of acquiring, serving and retaining customers.
The changing C-suite: How finance and HR leaders are driving business transformation
CFOs and CHROs are moving beyond traditional responsibilities to become strategic business partners. The discussion explores how finance and HR leaders are navigating uncertainty, driving technology adoption, building organisational resilience and aligning financial and people strategies with sustainable growth.
India’s small companies need to see AI as more than an artificial promise
India MSME news: India's micro, small and medium enterprises are exploring the adoption of artificial intelligence to enhance productivity. AI is expected to generate significant economic value for these enterprises in manufacturing and services sectors. Various challenges remain regarding the integration of AI into existing workflows and overcoming cost barriers. Collaborative efforts among industry bodies, technology providers, and the government are essential for facilitating this transition.
ET Product of the Year Awards 2026: Categories recognising products driving market impact
The Economic Times Product of the Year Awards 2026 celebrate cutting-edge innovations that make a substantial difference in the market and attract customer loyalty across diverse industries. Categories feature Enterprise SaaS, FinTech, Cybersecurity, as well as consumer goods such as banking solutions and smartphones. Judging criteria prioritize market presence, adoption rates, creativity, and execution excellence, with an emphasis on quantifiable achievements.
China stocks edge higher as reports of market support lift sentiment
China’s stock market edged higher after reports that regulators would discuss measures to support capital markets. However, concerns over state-backed Zhuhai Huafa Group’s liquidity continued to weigh on related stocks and bond funds.
Climate platform Two Point O raises $10 million led by Transition Venture Capital
The company plans to enter battery energy storage while expanding its existing offerings in solar power, energy efficiency, and wastewater treatment. It will also target customers in sectors such as data centres, automobile manufacturing, pharmaceuticals, and healthcare, where energy and water consumption are significant operating costs.
Odoo 20 strengthens business operations with deeper India-specific compliance features
Odoo 20 has launched several updates designed specifically for Indian businesses. These updates focus on enhancing GST compliance, payroll processing, and accounting workflows to meet local demands. The integration of AI facilitates improved data handling and analysis in everyday operations, ultimately boosting productivity.
The next AI advantage for India's developers: Turning code into companies
In India's rapidly growing builder economy, AI is revolutionising software creation, allowing developers to generate code and build prototypes in minutes. But speed is only half the battle-code to deployment is the other half. Through tools like GoDaddy's Developer Platform, the real opportunity is achieving this next half of the challenge seamlessly and turning fast-built applications into viable, long-lasting products and thriving companies.
How should companies measure performance when AI does part of the work?
As AI becomes part of everyday work, companies are reconsidering how they assess employee performance. Measuring output alone may overlook the quality of decisions, the ability to verify AI-generated work, and the value employees add beyond what the technology can produce.
Meet Lukas Biewald, who lost his CEO role at his first startup; how an unpaid internship at OpenAI helped him build an AI company behind a karate studio that sold for $1.7 billion
After reportedly leaving the CEO role, Lukas Biewald felt that he needed to strengthen his technical knowledge as deep learning advanced. He then spent time building robots, experimenting with TensorFlow in a Raspberry Pi and studying neural networks. He taught introductory deep-learning classes to thousands of engineers, which helped him understand the problems developers faced when building AI models.
Google Cloud showcases AI tools to help Indian SMBs boost productivity, automate operations
The demonstration took place at Cloud Day India 2026 in New Delhi, which was attended by more than 600 business and technology leaders. The event was held under the theme 'Any size. Every scale. AI that works for you'.
Amazon lays down AI usage guidelines for software engineers; here’s what it wants
Amazon recently issued internal guidelines regarding the use of artificial intelligence by its software engineers. The guidelines emphasize enhancing customer engagement while utilizing AI to tackle customer challenges effectively. Employees are cautioned against the practice of 'tokenmaxxing,' which could lead to increased costs and complexity. The company advocates for the development of 'Renaissance Developers' who merge AI tools with business understanding.
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