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    Stop AI from Eroding Your Brand

    Artificial intelligence is changing how companies operate and how customers experience their brands. New research suggests that companies with lower levels of “brand debt”—the trust, relevance, and consistency lost when products, experiences, and decisions drift away from customer expectations—are significantly more likely to outperform their peers. Drawing on a benchmark of 60 companies and lessons from Bose’s digital transformation, the lessons here are that managing brand debt should become an enterprise-wide priority rather than a marketing exercise. As AI increasingly shapes customer interactions, companies that manage brand debt deliberately will be better positioned to strengthen trust, sustain growth, and preserve competitive advantage

    US green-card freeze hits TCS, Infosys, Wipro; GTRI warns of wider IT curbs

    The US government has suspended eight technology companies, including TCS, Infosys, Wipro and HCLTech, from the PERM green-card sponsorship programme, raising concerns over potential restrictions on foreign tech workers. A Global Trade Research Initiative (GTRI) report warns that curbs could extend to H-1B hiring and skilled-worker mobility. The move may push Indian IT firms to diversify markets and expand domestic delivery.

    Can’t replace US workers with foreign ‘indentured servants’: US after suspending PERM green card program

    US Vice President JD Vance defended the suspension of eight technology firms, including Microsoft, TCS, Infosys and Wipro, from the PERM green card programme, accusing companies of replacing American workers with cheaper foreign labour.

    Google fights £1 billion UK lawsuit over app store fees in latest Big Tech case

    The case - brought on behalf of around 20 million consumers who bought apps through Google's Play Store, or paid for in-app purchases and subscriptions between 2015 and this July - is the latest brought in Britain against Big Tech.

    In 2015, a Chicago entrepreneur invested $5,000 in a CFO side hustle; years later, it became a seven-figure business with 16 staff

    John Frank started Third Road Management after finding an opportunity to offer strategic, financial and operational aid to small and mid-sized organizations. What started as a side hustle in 2014 led to the company's formal launch in 2015, funded with an initial amount of $5,000 as investment. Frank later moved into the business full-time and established a multi-seven-figure company focused on fractional CFO, Controller and Bookkeeping services.

    Lessons from Chinese AI Firms on Owning Customers’ Habits

    As U.S. AI firms compete in an escalating race for superior models, bigger benchmarks, and more advanced features, Chinese companies are pursuing a fundamentally different strategy: embedding AI into users’ everyday habits. The authors argue that this “habit moat” approach may prove more durable than competing on raw capability alone. Whereas Western firms position AI as a destination consumers consciously visit, companies like Alibaba integrate AI into existing routines such as shopping, payments, food delivery, and travel booking, reducing friction until using AI becomes automatic behavior. Once AI capabilities become “good enough,” marginal technical improvements matter less than becoming the default path through recurring customer tasks. The authors outline four strategic imperatives for Western leaders: focus on behavioral cues rather than feature gaps, subsidize customer behavior instead of subscriptions, embed AI invisibly into existing workflows, and optimize for repeat usage rather than first-time adoption. The central warning is stark: AI may not replace employees first—it may instead capture the critical customer moments businesses currently own.

    The Economic Times
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