AI TECHNOLOGY GOVERNANCE
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
India on right track in AI; firms moving from pilots to production: Oracle's Shailender Kumar
Indian businesses have shifted from AI pilot projects to widespread deployment, discovering tangible benefits. Cost, skills, and infrastructure remain obstacles that companies face in this transition. Oracle India is actively engaging with educational institutions to improve data science training and address skill gaps. Growing data centers are enhancing the country’s AI infrastructure and supporting business needs.
Environmental groups embrace AI, even as they warn of data center impacts
Environmental organisations are increasingly leveraging artificial intelligence to enhance conservation efforts and analyze ecological data. Many express concerns about the environmental impact caused by data centers that support AI technologies. The energy and water consumption of these centers is projected to double by 2030, raising emissions concerns.
Tech billionaires in Democrats’ crosshairs: Who could face congressional probes? Here’s the hit list
Elon Musk, Mark Zuckerberg, Jeff Bezos and other tech leaders could face congressional investigations as Democrats prepare to take control of Congress in 2027. Their scrutiny could focus on ties to Donald Trump, political influence, AI development, data center expansion and the industry's impact on American jobs and communities.
Activists breach Microsoft data centre construction site as protests spread in Europe
Activist groups have announced actions in 16 countries on Friday and Saturday, according to the "Stop Dirty Data Centres" coalition, which is rallying environmental groups and digital rights campaigns behind calls to pause large-scale construction.
Japanese government bond yields hit multi-month lows as tech selloff fuels safe-haven demand?
Japanese government bonds rallied as investors sought safety from the deepening global technology-stock selloff. The benchmark 10-year yield fell to a multi-month low, while shorter-maturity yields also declined sharply as risk appetite weakened.
Kazakhstans growing presence in global technology landscape
Kazakhstan is improving its position in global digital development as it prepares for integrating artificial intelligence. The country ranked 60th in the Government AI Readiness Index, a notable rise of 16 places. Additionally, it was placed 24th in the UN E-Government Survey for digital services, reflecting strong advancements.
Karnataka to train 5,000 government school teachers in AI literacy under JanAI initiative
Chief Minister D.K. Shivakumar announced the programme at the Namma Shaale, Namma Javabdarievent at Vidhana Soudha on November 4. The 12-month initiative, scheduled to run from January to December 2027, will be implemented by the Head Held High Foundation in collaboration with the Department of School Education and Literacy.
Pentagon chief tech officer says US will detail laws that apply to AI labs this month
The US federal government is preparing to reveal the regulations applicable to domestic AI labs. Pentagon Chief Technology Officer Emil Michael announced that details will be shared in a couple of weeks. The Super Intelligence Task Force was established to regulate AI policy following concerns about industry practices. Michael emphasized the importance of creating a regulatory framework that builds public confidence.
AI turns cyber threat into boardroom crisis
In India, State Bank of India disclosed that 375,000 customer records had been leaked on the dark web, while vulnerabilities in eMudhra’s digital certificate keys exposed websites to potential attacks.
'Chernobyl-like' blackout soon: 'Godfather of AI' predicts crisis this year or next; Nobel laureate Geoffrey Hinton warns of risks to financial markets & power systems
AI could trigger a 'Chernobyl-like' crisis this year or next, Nobel laureate Geoffrey Hinton has warned, cautioning that the technology could temporarily disrupt financial or power systems. Speaking to The Guardian, the 'godfather of AI' also criticised tech leaders Elon Musk, Mark Zuckerberg and Sam Altman for allegedly putting profits ahead of safety, while saying a catastrophe could still be averted.
U.S. and Japanese Companies Struggle with Different Parts of AI Adoption—and Offer Different Lessons for Making It Work
Companies in both the U.S. and Japan are struggling to deploy AI, but often in very different ways. In the U.S., deployment is wide but shallow, meaning companies struggle to create real value with AI. In Japan, deployment has moved slowly, but where it has happened, it’s often deep and fruitful. Understanding what’s happening in both contexts offers important lessons for companies trying to develop an AI strategy and demonstrate ROI on their AI investments.
Soket Labs, ZenteiQ launch indigenous foundation models under IndiaAI Mission
Soket Labs and ZenteiQ introduced new artificial intelligence foundation models under the IndiaAI Mission initiative. These models include EKA-1, Dhir 2B, and Dhir 5B, which were unveiled during a launch event. The event featured key government officials, including MeitY Secretary S Krishnan. This launch is part of the government's efforts to enhance India's indigenous AI capabilities. Such initiatives aim to support the growth of foundational AI technologies within the country.
Is the AI boom losing steam? Global economy faces growing risks
Global financial markets face mounting pressure from geopolitical conflicts, rising government debt and trade tensions, raising concerns about the resilience of the global economy. While the AI investment boom has driven stock markets to record highs and supported growth expectations, rising borrowing costs, inflation, weakening currencies and the prolonged Iran war threaten to undermine investor confidence and expose deeper vulnerabilities.
US tech giants' AI borrowing could push up Europe's bond yields
Rising AI infrastructure investments are driving US technology giants to tap European bond markets, potentially increasing borrowing costs. Alphabet, Meta, Amazon and Microsoft are expected to boost debt issuance, intensifying competition for investor capital and putting pressure on corporate credit spreads and European government bond yields.
Anthropic warns it’s close to self-building AI: Here’s why experts are worried
Anthropic has unveiled fresh financial details for its upcoming IPO, reaffirming its dedication to maintaining human oversight in AI development. The company alerts stakeholders to the potential for AI systems to attain recursive self-improvement, thereby boosting their own functionalities. While this technology holds transformative potential across various industries, it also carries considerable dangers.
OpenAI taps former US army secretary Dan Driscoll for national security role
OpenAI has recently appointed Dan Driscoll, a former US Secretary of the Army, to a vital role. He will focus on national security modernization and collaborate on AI initiatives with various partners. Driscoll, who previously participated in diplomatic discussions regarding the Ukraine conflict, expressed his commitment to responsible technology use. He will also engage with different stakeholders to advance the concept of democratic AI.
HCLTech launches AI agents to automate enterprise mainframe operations
HCLTech has introduced an innovative AI-driven operations solution designed to help companies upgrade their mainframe systems. This advanced offering focuses on boosting operational efficiency and meeting the urgent need for modernization. By combining cutting-edge AI agents with professional human oversight, HCLTech aims to optimize the management of vital systems, embodying a forward-thinking strategy for operational intelligence and system management.
India’s small companies need to see AI as more than an artificial promise
India MSME news: India's micro, small and medium enterprises are exploring the adoption of artificial intelligence to enhance productivity. AI is expected to generate significant economic value for these enterprises in manufacturing and services sectors. Various challenges remain regarding the integration of AI into existing workflows and overcoming cost barriers. Collaborative efforts among industry bodies, technology providers, and the government are essential for facilitating this transition.
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