AI OPERATING SYSTEM
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
Apple opens Siri AI to all developers: Here’s what you need to know
Apple has launched a Developer Preview of Siri AI for developers across multiple operating systems. This integration facilitates enhanced user interactions, allowing apps to utilize features like App Intents for task management and app skills for managing complex tasks. However, Siri AI remains unavailable in the European Union due to regulatory obligations, and its usage is restricted to individuals over 13 years old.
Stop AI from Eroding Your Brand
Artificial intelligence is changing how companies operate and how customers experience their brands. New research suggests that companies with lower levels of “brand debt”—the trust, relevance, and consistency lost when products, experiences, and decisions drift away from customer expectations—are significantly more likely to outperform their peers. Drawing on a benchmark of 60 companies and lessons from Bose’s digital transformation, the lessons here are that managing brand debt should become an enterprise-wide priority rather than a marketing exercise. As AI increasingly shapes customer interactions, companies that manage brand debt deliberately will be better positioned to strengthen trust, sustain growth, and preserve competitive advantage
AI, data, cybersecurity lead tech hiring with 30.3% share in September quarter
In India, the demand for roles in AI, data, and cybersecurity within Global Capability Centers (GCCs) has surged, even amid a slight overall hiring decline. AI and data professional roles saw a 14% increase quarter-on-quarter, while cybersecurity positions grew by 12%. Notably, tier-2 cities like Coimbatore achieved a remarkable 30% growth. By 2030, the GCC workforce in India is projected to reach between 2.7 and 2.8 million.
AI Team of the Year: How high-performing AI teams are driving business innovation
The success of AI adoption significantly hinges on the expertise of the professionals implementing these technologies. Teams that blend technical proficiency with business acumen are essential to guarantee that AI applications align with operational requirements and performance benchmarks. Acknowledgment of their contributions becomes crucial, especially for projects that are pivotal to driving business results.
AI sharpens cat-and-mouse hacking battle as companies strengthen defences
From hacked supermarket fridges and a record cryptocurrency theft at Binance to an emergency over flaws in widely used web software, companies worldwide are facing a wave of cyber threats executives say AI is accelerating
Ripik.ai in talks to raise Rs 150 crore from Gaja Capital
The startup deploys its hardware and software systems at large manufacturing and industrial units, including cement and steel plants, using cameras, sensors and proprietary AI models to monitor equipment, materials and production processes. It counts Accel and Venture Highway (now merged with General Catalyst) among its existing investors.
AI turns cyber threat into boardroom crisis
In India, State Bank of India disclosed that 375,000 customer records had been leaked on the dark web, while vulnerabilities in eMudhra’s digital certificate keys exposed websites to potential attacks.
Central cyber security agency warns banks, NBFCs of AI attacks; I4C reveals how hackers are executing multi-crore frauds
I4C has warned banks, NBFCs and fintech firms about AI-powered cyberattacks that enable hackers to execute fraudulent transactions at machine speed. The agency has flagged multi-crore unauthorised fund transfers, urged financial institutions to strengthen API security and directed them to report cyber incidents to CERT-In and RBI within six hours.
IndiaAI Mission's three indigenous AI models target offline mobile access, secure use in critical sectors
Three indigenous artificial intelligence (AI) models launched under the Centre's IndiaAI Mission are being developed for applications ranging from offline access on mobile phones to secure use in critical sectors such as defence, cybersecurity and banking.
China's Baidu launches AI model simulating road environment for robotaxis
Apollo World can generate "up to 100,000 km" (62,000 miles) of simulated driving daily, equivalent to about three years of real-world testing by a safety-driver-equipped autonomous vehicle, Baidu said. The system is capable of producing real-time multimodal data streams, such as camera and lidar observations, enabling self-driving systems to directly sense and navigate simulated environments.
Fridge hacks and finance attacks flag AI insecurity
The growing use of AI in cyberattacks could pose a major threat to the global economy, financial markets and critical infrastructure, according to a Reuters commentary by Mike Dolan.
Indian companies trust AI with greater autonomy but struggle to prove financial returns: Report
Indian companies are shifting towards AI-driven processes to enhance operational efficiency, but there's a catch. Despite the optimistic outlook from leaders regarding AI's capabilities, many are skeptical about the financial gains. A large portion of enterprises neglect to assess the monetary value of their AI investments, facing hurdles such as system integration and data coherence. It's crucial for organizations to move beyond trials and start quantifying AI’s economic impact.
HCLTech launches AI agents to automate enterprise mainframe operations
HCLTech has introduced an innovative AI-driven operations solution designed to help companies upgrade their mainframe systems. This advanced offering focuses on boosting operational efficiency and meeting the urgent need for modernization. By combining cutting-edge AI agents with professional human oversight, HCLTech aims to optimize the management of vital systems, embodying a forward-thinking strategy for operational intelligence and system management.
India’s small companies need to see AI as more than an artificial promise
India MSME news: India's micro, small and medium enterprises are exploring the adoption of artificial intelligence to enhance productivity. AI is expected to generate significant economic value for these enterprises in manufacturing and services sectors. Various challenges remain regarding the integration of AI into existing workflows and overcoming cost barriers. Collaborative efforts among industry bodies, technology providers, and the government are essential for facilitating this transition.
Accountability tames AI autonomy as DSCI outlines its liability framework
In the framework titled AI Liability: Industry Guidance for Agentic AI, DSCI said assigning liability solely to the organisation deploying an AI system or to an upstream technology provider would be legally flawed. Agentic AI systems involve multiple layers of models, instructions, integrations, tool calls and human decisions, making it difficult to isolate where responsibility lies when something goes wrong.
Digital payments firms race to fortify defences as cyberattacks intensify
At Bengaluru-based Cashfree, attempted attacks have been taking place repeatedly over the past three weeks, occurring at least 10 times as frequently as a year ago, chief technology officer Ramkumar Venkatesan told ET. Attackers are increasingly combining multiple vulnerabilities to attack systems, he said.
A desi AI kill chain? Indian military steps towards battlefield AI
India's armed forces are working alongside Sarvam AI to establish a unified framework for military operations. The initiative focuses on improving battlefield intelligence, refining target acquisition, and streamlining decision-making across all service branches. Emphasizing a blend of cutting-edge technology and human judgment, this project signifies India’s dedication to enhancing its sovereign AI resources in the defense arena, with promising implications for operational effectiveness and data management.
TRAI proposes board-approved AI policies, risk classification and mandatory incident reporting for telecom operators
TRAI has proposed draft guidelines requiring telecom operators using AI to adopt board-approved policies, classify AI systems by risk and report critical incidents to the regulator. The framework also mandates AI governance committees, human oversight, impact assessments and inventories of AI systems, making telecom entities accountable for their AI-driven operations.
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