AI INTEGRATION
Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to redesign their operating models and workforce capabilities, as highlighted in an EY report. Assessing existing operations and identifying gaps are crucial first steps in this transformation process. Additionally, integrating AI into existing systems is necessary to drive measurable business outcomes and improve customer experiences.
AI Can Measure How ESG Really Impacts the Bottom Line
Advances in large language models are making rigorous sustainability analysis dramatically faster and cheaper, allowing investors and other stakeholders to connect companies’ disclosed environmental and social risks directly to financialperformance in a matter of hours rather than weeks. Applying a simple methodology to ExxonMobil, the authors used AI to map sustainability-related issues to specific financial statement line items and estimate their impact on earnings and value, demonstrating both the promise and the limitations of AI-assisted analysis. As these capabilities become widely accessible, the competitive advantage long held by ESG ratings agencies, standard setters, and sustainable fund managers may erode, shifting attention from proprietary scores toward transparent assumptions and financial consequences. Human judgment remains essential to validate AI-generated outputs, but the broader trend is clear: sustainability analysis is becoming more democratized, financially grounded, and adaptable, with significant implications for how investors, regulators, and other institutions assess corporate performance and value creation.
Manipur CM urges students to shun agitation, choose dialogue to resolve crises
Manipur Chief Minister Yumnam Khemchand Singh inaugurated an AI-Enabled Career Intelligence Hub for student career guidance. He urged students to avoid agitation and focus on dialogue to resolve conflicts peacefully. Singh highlighted the importance of honesty, sincerity, and hard work in shaping future careers and aspirations.
AvenuesAI Q2 revenue jumps 47% as AI-first fintech transformation gathers momentum
AvenuesAI reported a steady set of second-quarter FY27 numbers, with the company continuing to build momentum behind its broader transformation from a payments gateway-led business into an AI-first financial technology infrastructure platform.
Paras Semiconductors, BroadPak join hands to build advanced semiconductor packaging capabilities
The collaboration will combine Paras Semiconductors' manufacturing ambitions in opto-electronics, photonics and co-packaged optics with BroadPak's technology expertise in advanced semiconductor packaging, heterogeneous integration and chiplet-based system architectures, it said.
Apple opens Siri AI to all developers: Here’s what you need to know
Apple has launched a Developer Preview of Siri AI for developers across multiple operating systems. This integration facilitates enhanced user interactions, allowing apps to utilize features like App Intents for task management and app skills for managing complex tasks. However, Siri AI remains unavailable in the European Union due to regulatory obligations, and its usage is restricted to individuals over 13 years old.
Google sued over suicide-related AI chats on school computer
The parents of a 13-year-old girl have sued Google claiming she planned a potential suicide and funeral using its AI technology on a school-issued computer. Developers of fast-evolving AI technology are facing a litany of similar lawsuits in the US. OpenAI faces several wrongful death suits, including from the parents of 16-year-old Adam Raine, a teenager who committed suicide allegedly using methods advised by ChatGPT. Google and the startup Character.
AI Team of the Year: How high-performing AI teams are driving business innovation
The success of AI adoption significantly hinges on the expertise of the professionals implementing these technologies. Teams that blend technical proficiency with business acumen are essential to guarantee that AI applications align with operational requirements and performance benchmarks. Acknowledgment of their contributions becomes crucial, especially for projects that are pivotal to driving business results.
Carl Pei teases Nothing’s first AI-native product; says it 'couldn't have been an app'
Nothing will launch its first AI-native product in December with a focus on productivity. The chief executive, Carl Pei, provided limited details about the product’s functions. It is suggested that the product may help users capture conversations and take notes. Other companies are also exploring wearable AI devices that focus on companionship or productivity.
Google turns off AI for schoolchildren by default
Google has said it will switch off its AI tools for schoolchildren by default, after drawing criticism for pushing artificial intelligence features to students while schools are still debating how the technology should be used in classrooms. The feature was switched on by default for students at schools that had already enabled Gemini.
U.S. and Japanese Companies Struggle with Different Parts of AI Adoption—and Offer Different Lessons for Making It Work
Companies in both the U.S. and Japan are struggling to deploy AI, but often in very different ways. In the U.S., deployment is wide but shallow, meaning companies struggle to create real value with AI. In Japan, deployment has moved slowly, but where it has happened, it’s often deep and fruitful. Understanding what’s happening in both contexts offers important lessons for companies trying to develop an AI strategy and demonstrate ROI on their AI investments.
How Students Can Use AI to Study Smarter Without Letting AI Do the Thinking for Them
Join the Winter Cohort of the AI Bootcamp for Students by Times of India, where learners will harness cutting-edge AI tools like Claude, Gemini, and NotebookLM. This program aims to transform education by empowering students to explore difficult concepts and craft customized learning materials. Participants will also learn to sharpen their questioning abilities, design interactive review content, and strengthen their overall study habits.
How businesses are using generative AI to create content at scale
The integration of generative AI into creative workflows is revolutionizing content production and innovation. Many Indian creators are witnessing enhanced business success and operational efficiency through these tools. Nonetheless, human intervention is vital to uphold brand consistency and quality in the final results. At the ET AI Awards 2027, outstanding organizations leveraging generative AI in their creative practices will be celebrated.
Indian companies trust AI with greater autonomy but struggle to prove financial returns: Report
Indian companies are shifting towards AI-driven processes to enhance operational efficiency, but there's a catch. Despite the optimistic outlook from leaders regarding AI's capabilities, many are skeptical about the financial gains. A large portion of enterprises neglect to assess the monetary value of their AI investments, facing hurdles such as system integration and data coherence. It's crucial for organizations to move beyond trials and start quantifying AI’s economic impact.
Dreambeans now in India: What to know about Google’s personalised AI visual stories app
Google has launched its innovative Dreambeans app in India, aimed at transforming personal moments into captivating visual stories. By utilizing data from services like Gmail and Photos, the app crafts unique narratives that resonate with users' experiences. Privacy is prioritized, allowing users to curate what they share and disconnect services anytime.
Instinct's WhatsApp scare: Glitch that cried wolf
The incident has also brought attention to Meta’s restrictions on competing AI assistants and the challenges facing companies building personal AI agents. Tanya Pandey explains what happened and why it matters.
India’s small companies need to see AI as more than an artificial promise
India MSME news: India's micro, small and medium enterprises are exploring the adoption of artificial intelligence to enhance productivity. AI is expected to generate significant economic value for these enterprises in manufacturing and services sectors. Various challenges remain regarding the integration of AI into existing workflows and overcoming cost barriers. Collaborative efforts among industry bodies, technology providers, and the government are essential for facilitating this transition.
Cognizant sets up OpenAI Frontier Capability Group to help enterprises deploy AI at scale
Cognizant said it is scaling OpenAI across its own sales and customer success operations first, so clients can benefit from approaches tested at enterprise level.
Indian IT firms poised to benefit from enterprise AI adoption as infrastructure costs rise: Report
Indian information technology (IT) companies are well-positioned to benefit from the growing adoption of artificial intelligence (AI) by enterprises, as rising infrastructure investments and funding requirements increase financial risks for companies building and operating AI computing capacity, according to a research report by Anand Rathi.
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