OLA ELECTRIC COMPLAINTS
Tata to probe TCS Nashik case; Sharon Pais takes over Myntra
Tata Sons chairman N Chandrasekaran has ordered a probe into the sexual harassment case at TCS Nashik. This and more in today's ETtech Top 5.
From setbacks to second wind, what next for Ola and Bhavish Aggarwal?
Ola Electric is struggling to revive its position after a sharp fall in market share, financial stress and operational challenges. Founder Bhavish Aggarwal has shifted focus to fixing service issues and pushing aggressive price cuts and battery-led growth, even as competition from established players intensifies.
Thane consumer commission orders Ola Electric to replace defective scooter or issue refund
A consumer commission in Thane has ordered Ola Electric to replace a faulty electric scooter or provide a full refund. The company faced criticism for technical failures and poor customer service. The commission noted a pattern of neglect, with the vehicle experiencing multiple breakdowns and battery issues from the first ride.
Ola Electric plans to raise Rs 2,000 crore via stake sale in Ola Cell Technologies
OCT owns the Tamil Nadu-based lithium-ion cell manufacturing plant with 1.5 GWh of operational capacity and plans to scale to 6 GWh by the end of this financial year. This comes on the back of the Bengaluru-based company seeing a significant reduction in sales volumes and decline in market share amid rising consumer complaints around vehicle quality and after-sales service.
Maharashtra govt has revoked provisional licence of bike taxi aggregators: Transport minister
Maharashtra government has cancelled temporary licenses for bike taxi aggregators. Companies like Rapido, Ola, and Uber failed to submit required documents within the stipulated time. This action aims to prevent illegal bike taxis from operating on city roads. The transport minister highlighted concerns regarding accidents and women's safety. RTOs have already fined 130 bike taxis.
Bailable warrant issued against Ola founder Bhavish Aggarwal. Here’s why
A South Goa consumer court has issued a bailable warrant for Ola Electric CEO Bhavish Aggarwal. He failed to appear for a hearing regarding a customer's faulty scooter. The court ordered Bengaluru police to arrest him and produce him on February 23. The case involves a customer seeking a refund and compensation for a scooter with motor and touchscreen issues.
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Ola Electric targets 50% cost cut in push for profitability
The SoftBank-backed firm posted a narrower quarterly loss of 4.87 billion rupees ($53.75 million) as its new lineup of models cost less to produce, partly offsetting a sales slump.
Ola Electric says 5% of workforce to be trimmed
This is part of the electric two-wheeler maker’s push ahead with a business turnaround plan aimed at improving service delivery and increasing automation across its front-end operations. This comes amid market share loss following customer complaints related to service and vehicle quality, and senior-level exits at the electric two-wheeler maker.
B'luru police book Ola Electric founder and top executive
In a troubling turn of events, the police in Bengaluru have initiated legal proceedings against Ola Electric's founders, Bhavish Aggarwal and Subrat Kumar Dash, following the tragic passing of an employee, K Aravind. His brother's allegations of workplace harassment and unpaid dues have sparked this investigation.
Ola Electric sales at 60k units in Q1, sees sustained demand recovery in Q2
Ola Electric anticipates a strong demand recovery in Q2, with Q1 FY26 vehicle registrations nearing 60,000 units. The company projects a nearly 25% quarter-on-quarter revenue growth, driven by sustainable growth efforts. Despite past challenges, including job cuts and consumer complaints, Ola Electric's improved performance and network expansion signal a potential turning point.
Government asks ARAI to probe Ola Electric's sales figure mismatch, consumer complaints
The Heavy Industries Ministry has instructed the Automotive Research Association of India (ARAI) to investigate discrepancies between Ola Electric’s reported sales and actual vehicle registrations, alongside consumer complaints. The company has faced regulatory scrutiny and a temporary registration backlog. Additionally, insolvency proceedings were initiated against its arm, Ola Electric Technologies.
Ola Electric renegotiates registration agency contracts; no impact on sales seen
Ola Electric, India's largest electric scooter manufacturer, is renegotiating contracts with its vehicle registration agencies, leading to a temporary dip in registration numbers on the VAHAN portal for February 2025. The company aims to reduce costs and enhance registration efficiencies, with normal numbers expected to resume in the coming weeks.
CCPA seeks additional documents from Ola Electric for ongoing investigation
The Central Consumer Protection Authority (CCPA) has requested additional documents from Ola Electric as part of its ongoing probe into alleged consumer rights violations. This follows a six-week extension granted by the Karnataka High Court for the company's response. Ola Electric faces challenges, including management exits and regulatory warnings from SEBI.
2024 year ender: Ola Electric’s rocky ride in 2024 — from IPO to controversies
For electric two-wheeler maker Ola Electric, 2024 was a mixed bag. The company made headlines as the first new-age electric vehicle startup to go public, but the company faced challenges too during the year. Declining sales, customer complaints, regulatory scrutiny, and controversies involving its founder Bhavish Aggarwal cast a shadow over its achievements.
As consumer complaints rise, Ola Electric expands service centre network
The electric vehicle (EV) company also launched a limited 'Sona' edition of its S1 Pro in real 24-karat pure gold elements, a few of which Ola will be giving away as part of a promotional contest. The company also gave tours of the new facilities to select customers, who posted videos on social media.
CCPA seeks additional details from Ola Electric
India's consumer watchdog is investigating Ola Electric for alleged consumer rights violations. The electric scooter maker's market share dropped in November. New vehicle registrations also declined. Ola Electric claims to have addressed most customer complaints. The company recently launched two new scooter models. Citi Research gave Ola Electric a 'Buy' rating despite service concerns.
CCPA orders Ola Cabs to issue invoices after rides
The Central Consumer Protection Authority (CCPA) has instructed Ola Cabs to issue travel bills to customers after rides. The CCPA has given Ola 15 days to comply. The authority is also investigating Ola Electric following numerous complaints about its products and services. The Bureau of Indian Standards will examine the complaints and report back to the CCPA.
Government orders probe into complaints against Ola Electric’s products, services
The Ministry of Consumer Affairs, under which the Central Consumer Protection Authority (CCPA) operates, has asked the Bureau of Indian Standards (BIS) to look into the complaints received on the National Consumer Helpline (NCH). The report has to be submitted in 15 days.
India to probe e-scooter maker Ola Electric over service, product standards
India's product certification agency is launching an investigation into Ola Electric, the country's leading e-scooter manufacturer, following a surge in consumer complaints. The Central Consumer Protection Authority (CCPA) received over 10,000 complaints, prompting a probe into the company's service standards and potential product defects. Ola Electric maintains that the majority of complaints involved minor issues and have been addressed.
Ola Electric shares in focus ahead of Q2 results today
Ola Electric, which recently went public, is set to release its quarterly results amidst a falling stock price. The company has faced challenges including consumer complaints and declining market share. Despite efforts to address these issues, analysts remain cautious, citing slower-than-expected market penetration and ongoing service concerns.
Ola’s Bhavish Aggarwal shares Diwali video on X, Kunal Kamra quips ‘service station dikhao’
Comedian Kunal Kamra continues his public spat with Ola CEO Bhavish Aggarwal, demanding transparency on the company’s service standards. The exchange began after Kamra criticized Ola for its “poor after-sales service” and highlighted customer complaints, which now reportedly stand at 80,000 per month. Despite Aggarwal’s rebuttal accusing Kamra of defamation, the comedian persists, challenging the CEO to address service center conditions, drawing significant public attention and raising questions on Ola's customer service practices.
"When will govt agencies intervene?", Kunal Kamra hits at Ola again, urges Nitin Gadkari to step in
Comedian Kunal Kamra called on Union Minister Nitin Gadkari to address poor Ola Electric scooters' conditions. Triggered by acomplaint from Solapur, Kamra highlighted customers' frustrations. Ola Electric reported resolving 99.1% of complaints after a notice from the Central Consumer Protection Authority, aiming to clarify issues regarding consumer rights and trade practices.
Ola Electric shares jump 4% after resolving 99.1% of 10,644 complaints from CCPA
Shares of Ola Electric Mobility surged 4.45% after it announced the resolution of 99.1% of over 10,000 complaints received from the CCPA. Despite recent declines, the company emphatically addressed criticisms concerning service delays, delivery issues, and misleading advertisements just before the regulatory deadline.
Resolved 99.1 per cent of complaints received from customers: Ola Electric
Ola Electric reports resolving 99.1% of 10,644 consumer complaints, ensuring a robust grievance system. The company faces a show-cause notice from the Central Consumer Protection Authority for alleged customer rights violations. A public dispute between CEO Bhavish Aggarwal and comedian Kunal Kamra has also raised questions about Ola's service quality.
Ola Electric says resolved 99% of customer complaints
The CCPA issued a show cause notice to Ola Electric last month for alleged violations of consumer rights, misleading advertisements, and unfair trade practices. The notice came amid increased customer complaints against Ola’s after-sales service, software glitches, and hardware issues with its two-wheelers.
Under fire, Ola Electric taps EY India to get back on track
The global consulting services firm is likely to advise the Bhavish Aggarwal-run startup on a whole host of service-related aspects of the business—from streamlining business processes and stocking of spares to inventory management of parts.
Over 10K consumer complaints against Ola Electric in last 1yr; CCPA issues notice to company
Consumer rights regulator CCPA issues a notice to Ola Electric for over 10,000 unresolved complaints related to quality and after-sales service. Key issues include charging during warranty, delayed services, inconsistent performance, refusal of warranty services, and battery defects. Ola Electric is given 15 days to respond.
Ola Electric slapped with show cause notice over consumer complaints and service deficiencies
The central government has issued a showc ause notice to Ola Electric for multiple consumer complaints. These complaints involve service delays, misleading ads, and unfair practices. Ola Electric has been asked to respond within 15 days. The company's stock fell nearly 9 per cent today. The company reported a significant net loss despite revenue growth.
Ola Electric forms new service team amid rising customer complaints
Ola Electric has established a new service team to address the increasing number of customer complaints regarding service issues. The company receives around 80,000 complaints monthly, leading to long wait times and customer dissatisfaction. Shares of Ola Electric Mobility Ltd surged 10% following the announcement.
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