BPO
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh Korla
Artificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving away from cost-centric approaches. AI enables personalized customer interactions at scale. Hinduja Global Solutions (HGS) sees significant AI influence in its revenue. Despite recent financial dips, HGS is stabilizing and expanding its AI-led engagements. The company is also focusing on growing its healthcare business.
EV, FinTech jobs set to deliver biggest raises
Indian employees can anticipate salary increments of 8.6% to 10.2% in FY2026-27, with EV infrastructure, fintech, and healthcare sectors leading the hikes. Electrical engineers are projected for the highest increases at 11.2%. Geopolitical tensions and inflation could temper these projections, leading to cautious budgeting by businesses.
India Inc to dole out salary hikes of up to 10.2 pc across industries in FY27: Report
Corporate India anticipates salary increments between 8.6% and 10.2% this financial year, driven by demand for skilled talent in high-growth sectors like EV and FinTech. Emerging cities are also strengthening their position in the talent economy, while select roles and specific cities are projected to lead these salary hikes.
BPO jobs have no future? Woman who started with Rs 25,000-a-month shares 7 lessons that helped her land a job at Amazon
Hyderabad woman Amazon job: A Hyderabad woman has shared how her first job at a BPO, where she earned Rs 25,000 a month, played a key role in helping her secure a position at Amazon. The role helped her develop strong communication, problem-solving and stress-management skills, while also giving her early exposure to Amazon's processes and customer expectations.
Diversity hiring jumps 21% despite slowdown in white-collar recruitment: foundit
White-collar hiring in India saw a slowdown in May 2026. However, diversity hiring experienced a substantial surge. This trend highlights a strong employer focus on inclusive workplaces. Women lead diversity hires, with significant growth in PwD representation. IT and Consulting sectors are at the forefront of this inclusive recruitment drive. Bengaluru leads as the top diversity hiring hub.
India's overall white-collar hiring dips 6 pc in May; diversity recruitment surges by 21 pc: Report
White-collar hiring in India saw a 6 pc dip in May 2026. Overall job postings decreased by 4 percent compared to the previous year. However, companies significantly boosted diversity hiring, with a 21 percent increase. This indicates a strategic focus on inclusive workforces even as the job market remains cautious. Sectors like travel and tourism showed strong hiring momentum.
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Volatility as opportunity, depends on framework of mind: 5 mid-caps from different sectors with upside potential of up to 31%
The Indian stock market is no longer correcting only because of sentiment. It is now adjusting to the possibility of weaker numbers in the next few quarters. So, portfolio values may decline further. But for long-term investors, the question is not whether prices can fall in the short term. Yes, they can. The question is: Can this decline be used to buy better businesses at saner valuations?
AI talent demand offset flat white-collar hiring in May
India's job market showed stability in May. Insurance sector hiring grew significantly. Demand for AI talent remained strong, especially for experienced professionals. Emerging cities like Surat and Coimbatore saw hiring increases. While some sectors declined, others like BPO/ITeS and healthcare expanded. Fresher hiring also saw a positive trend, particularly in customer-facing roles.
AI disruption in Indian IT front-loaded, but long-term demand intact: Sushovan Nayak
Indian IT services face near-term AI-driven revenue pressure, estimated at 1-3%, impacting stock valuations. However, experts believe markets are overlooking significant long-term opportunities in legacy modernization and enterprise AI implementation, where Indian firms will act as key partners, mirroring past cloud transition cycles.
RBI launches 2 key surveys
The Reserve Bank of India has initiated its annual surveys for the 2025-26 period. These surveys will gather crucial data on mutual funds' foreign financial liabilities and assets. Additionally, information on computer software and IT-enabled services exports will be collected. The collected data is vital for compiling India's external sector statistics.
These large- and mid-cap stocks can give more than 20% return in 1 year, according to analysts
Has a peace deal been agreed on by the US and Iran? Will the fragile ceasefire hold? No one can answer these questions with any certainty. But whenever the war ends, the probability is that volatility will continue for a while in most emerging markets, including India. The reason we are saying this is because some sectors were facing headwinds even before the war began. And for others, things are not going to be easy.
A 62% rise in BPM deal value belies fears of AI dominance
Pure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-driven revenue decline. Contract values surged 62% year-on-year, with industry-specific expertise and data analytics proving crucial for deal wins. This growth highlights BPMs' evolving role in delivering integrated business outcomes.
HCLTech launches autonomous finance platform powered by Google cloud's gemini enterprise
HCLTech has introduced a new autonomous finance platform. This platform uses Google Cloud's Gemini Enterprise AI. It aims to revolutionise finance and accounting tasks. The solution will automate complex processes like Invoice-to-Pay and Order-to-Cash. It integrates with existing systems. This move signifies a shift towards intelligent, agent-led operations in finance. The platform promises enhanced speed and control for businesses.
Stock picks of the week: 5 stocks with consistent score improvement and upside potential of up to 33%, according to analysts
This is easy to say, but difficult to actually implement: As an investor, make a distinction between the day-to-day movement of indices and your decision to own a business for the long term. This distinction is the key to creating wealth in the market. But it is tough to do at a time when all the stocks that used to be in the green are now in the red. Our selected stocks for today depict a strong upward trajectory in their overall average score which is based on five key pillars: Earnings, fundamentals, relative valuation, risk, and price momentum. This implies that there has been a significant improvement in their market outlook in the given time frame.
Time to take the first step to become a contrarian? 4 mid-cap stocks from different sectors with upside potential up to 21%
As the risk created by the US-Iran war keeps crude oil prices elevated, the list of stocks where investors can deploy fresh money with comfort has become shorter. Higher oil is a tax on India’s macro-economy, corporate margins, and market sentiment. But that is only one side of the story. The correction of the last one-and-a-half years has brought some high-quality businesses back from expensive territory into a more reasonable valuation zone. But they are still not necessarily cheap.
These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 25%
Here’s a thing investors in equity need to keep in mind. A large part of the upmove one might see in the next one or two trading sessions would likely be the result of short-covering in the indices. It will have nothing to do with the fundamentals of sectors or companies. So, the message is: Ignore the indices and focus on individual stocks.
Delhi WFH advisory explained: Delhi govt asks private offices, IT firms to adopt 2 days work from home amid fuel-saving push
Delhi WFH advisory explained: Delhi Chief Minister Rekha Gupta has announced a wide-ranging fuel-saving and cost-cutting campaign under “Mera Bharat, Mera Yogdaan,” urging private offices, IT companies, educational institutions and businesses to reduce travel and fuel use. The Delhi government will implement work from home for two days a week in government offices and advise private firms to follow the same model.
Uber's India data centre bet; Cyber cover meets AI risk
Uber will establish its first data centre in India with the Adani Group. This and more in today’s ETtech Top 5.
90% of mature AI adopters cut BPO spends, says Z47-OpenAI report
The report, The India AI Edge: How India Uses AI, based on OpenAI’s India usage data and a survey of more than 100 CXOs, found that more than a third of mature adopters have cut outsourced work by over 25%. It also said that most additional AI spending is not coming from new technology budgets, but from reallocations of outsourcing and software-as-a-service spends.
These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 28%
There are two ways to deal with the kind of uncertainty the US-Iran war has brought to the stock market. First, you could just sit it out and let the situation clear up. This not only means that you stop buying, but also selling. The reason why we are talking about selling is because even the most rational minds get jittery when they see their portfolio value coming down every day and sense that “fear” is the overwhelming emotion on the street. And this fear might persist on the street for some time. There is, of course, another option.
Who is Muthukrishnan Dhandapani and how did he become Rahul Gandhi's investment advisor?
Muthukrishnan Dhandapani, a Chennai-based mutual fund distributor and ex-BJP supporter, went viral on X after revealing that he has been advising Rahul Gandhi on his mutual fund investments since 2013. Despite his political leanings, Dhandapani says Gandhi has always separated politics from professionalism and remained a respectful, long-term client.
Tech Mahindra to buy 85% in Canada’s Avant Techno Solutions
Tech Mahindra is acquiring an 85% stake in Canadian wealth management firm Avant Techno Solutions for CAD 28 million. This strategic move aims to bolster Tech Mahindra's BFSI sector capabilities, particularly in payments modernization and wealth platforms. The acquisition is expected to be finalized by July 31, enhancing the company's service offerings for financial institutions navigating digital transformation.
These large-caps have ‘strong buy’ & ‘buy’ recos and an upside potential of up to 25%
It is not every day that you see crude oil prices moving higher and the Asian markets, including India, also inching higher. Now, as an investor, understand this: Sometimes the upmove may be the result of short-covering in the indices; it may have nothing to do with the fundamentals of sectors, companies, or the economy. So, think before acting. The volatility element is still very much there. Whether it is the emerging markets or the global markets.
Start-up wave rises beyond metros as Patna emerges as an unlikely hub of innovation
Educated youth are now creating jobs in Patna, Bihar, instead of seeking them in metros. Initiatives like Start-up India are driving this change. Co-working spaces support young entrepreneurs. Startups in logistics, robotics, and home services are emerging. This trend signifies a transformation, with small cities becoming innovation hubs.
In a volatile market, odds do favour contrarians, but only if they have an edge: 4 stocks from different sectors with dividend yield of up to 5.8%
When a fundamentally strong business is available at 4% dividend yield, the probability that you will have both dividend and the capital gains, rather than just one or the other, is materially higher than what the market is currently pricing. You are not betting on a recovery that might not come. You are betting on a recovery that, given the quality of the business and the management’s track record, has the probability skewed in your favour. In a market oscillating violently, where growth is scarce and volatility is high, that probability edge is worth looking at.
TCS case: Male employee 'forced to wear skull cap, perform Namaz', says fresh remand plea
Four TCS employees in Nashik were arrested for allegedly sexually harassing and attempting to forcibly convert a male colleague. The accused reportedly forced the victim to wear a Muslim cap, perform Namaz, and consume non-vegetarian food. Police sought custody to investigate further into the alleged religious coercion and threats.
NCW sets up panel to probe alleged sexual harassment at TCS Nashik
The National Commission for Women is investigating serious allegations of sexual harassment at a Tata Consultancy Services BPO unit in Nashik. A fact-finding committee will visit the facility on April 17 to conduct an on-site inquiry. The panel will interact with victims, police, and company officials.
Nasscom reaffirms zero tolerance on harassment amid TCS BPO case
The Indian technology industry takes misconduct and harassment very seriously. Industry body Nasscom stated this in response to allegations at Tata Consultancy Services and Infosys. Companies have strict rules and take swift action. These incidents are isolated and do not show a pattern. Infosys also confirmed it has a zero-tolerance policy for harassment.
TCS BPO harassment probe deepens as police find evidence of wider misconduct
Nashik police are investigating alleged harassment at a Tata Consultancy Services BPO unit. Social media chats suggest more employees may have faced similar misconduct but are afraid to report it. Seven of eight accused have been arrested. Complaints include mental and sexual harassment, and religious insensitivity. The probe is examining a larger conspiracy and awareness within the company.
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